---
title: "Kaushik Solanki - Customer Experience Specialist in Mumbai | Tal"
description: "Meet Kaushik Solanki, Customer Success & Banking Operations Specialist | Key Contributor in Citi-to-Axis Bank Migration | Top 5% Performer | Ex-Teleperformance (Axis Bank) | Open to Opportunities in Mumbai (Hybrid/On-site) based in Mumbai."
image: "https://tal.club/meet/kaushik-solanki/share-image"
---

# Kaushik Solanki on Tal

## Headline

Customer Success & Banking Operations Specialist \| Key Contributor in Citi\-to\-Axis Bank Migration \| Top 5% Performer \| Ex\-Teleperformance \(Axis Bank\) \| Open to Opportunities in Mumbai \(Hybrid/On\-site\)

## About

Customer Success professional with 1\.8 years of hands\-on experience at Teleperformance \(Axis Bank Process\)\. I played a key role in one of India’s largest banking transitions — the customer migration from Citi Bank to Axis Bank\. What I bring to the table: → Top 5% Performer among 200\+ agents for 2 consecutive quarters → 95%\+ Customer Satisfaction sustained over 1\.8 years → Zero Escalations for 6 consecutive months → 20% Product Adoption Growth generating Rs 2\.5L\+ revenue → Star Performer Award from Senior Management → 18% Churn Reduction via customer health scoring system → 100% Audit Compliance with zero transaction errors Key Skills: Customer Service \| Banking Operations \| Finacle Core Banking \| Customer Retention \| CSAT/NPS \| KYC/AML Compliance \| Cross\-selling \| Process Improvement \| First Contact Resolution \| Passionate about delivering exceptional customer experiences and operational excellence in banking and fintech\. Currently based in Mumbai and open to new opportunities in Customer Success, Client Servicing, Operations, or Process Excellence roles \(Hybrid or On\-site\)\. Available for immediate joining\. Feel free to connect or reach out: Email: solankikaushik735@gmail\.com Phone: \+91\-7276054936

## Location

Mumbai

## Work experience

Customer Experience Specialist at TP, Sep 2024 \- Mar 2026 · 1 yr 7 mos, Mumbai, Worked in Axis Bank process handling customer service, banking operations, and the Citi Bank to Axis Bank customer migration\. Key Responsibilities & Achievements: • Managed 80\+ daily customer interactions \(voice/email/chat\) with 100% first\-contact resolution and 95%\+ CSAT • Handled Citi Bank → Axis Bank migration including account transitions, card migrations, and digital onboarding • Top 5% performer among 200\+ agents for 2 consecutive quarters • Zero escalations for 6 consecutive months within RBI/SLA standards • Built customer health scoring system reducing churn by 18% • Processed UPI/RTGS/NEFT transactions with zero audit discrepancies • 100% KYC/AML compliance on Finacle Core Banking System • Developed engagement scripts improving team conversion by 12% • 20% product\-per\-customer increase via consultative selling generating Rs 2\.5L\+ additional revenue • Trained 3 new hires on CRM, compliance, and service protocols • Received Star Performer Award for service excellence

## Education

Bachelor of Commerce, Business/Commerce, General, University of Mumbai

[View the original profile](https://tal.club/meet/kaushik-solanki)

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