Kaushik K.

3+ years of work experience

Mar 20221 yr 6 mosAug 2023

•Managed end-to-end account operations and ensured high data accuracy across Salesforce and integrated systems including Informatica MDM, SAP MDG, and D&B Hoovers. •Administered users, profiles, roles, and permission sets to enforce secure, role-based data access within Salesforce. •Used SOQL queries and Salesforce debug logs to analyze data behavior and troubleshoot automation and data-related issues. •Automated business processes using Salesforce Flows, Process Builder, and workflow rules to improve operational efficiency. •Configured and customized Salesforce objects, fields, validation rules, and page layouts to meet evolving business requirements. •Built and maintained Salesforce reports and dashboards to support data-driven decision making by business stakeholders.

Mar 20191 yr 7 mosSep 2020

•Resolved customer issues using Freshdesk across social media, email and over calls with high customer satisfaction. •Collaborated with internal teams to address escalations, enhance customer experience and maintain brand reputation. •Delivered clear communication and conflict resolution to ensure quick and effective issue closure.

Dec 20161 yr 1 moDec 2017

•Coordinated with clients to resolve payment discrepancies and streamline billing operations. •Managed end-to-end accounts receivable processes, ensuring timely payments and data accuracy. •Maintained detailed documentation and ensured compliance with financial and operational standards.