---
title: "Kaushik Karmakar - Team Manager in Bengaluru | Tal"
description: "Meet Kaushik Karmakar, Open to relocation | Gallagher | Ex-Amazon | Ex-Volvo | Expert in Process Improvement & Automation | Driving Operational Excellence & Team Performance | Team Management based in Bengaluru. AI stack includes Microsoft Copilot."
image: "https://tal.club/meet/kaushik-karmakar/share-image"
---

# Kaushik Karmakar on Tal

## Headline

Open to relocation \| Gallagher \| Ex\-Amazon \| Ex\-Volvo \| Expert in Process Improvement & Automation \| Driving Operational Excellence & Team Performance \| Team Management

## About

Team Manager with 8\.8\+ years of experience leading teams of 30–40 across Amazon, Gallagher, Volvo, and Frontizo\. Drove 20–50% efficiency improvements through process automation, SOP standardization, and structured team coaching\. Proven track record in setting up new teams from scratch, reducing operational errors by 20%, and improving quality scores from 90% to 98%\. Skilled at stakeholder management, data\-driven decision\-making, and scaling operations across geographies\.

## Location

Bengaluru

## AI stack

Microsoft Copilot

## Work experience

Team Manager at Gallagher, Apr 2025 \- Present · 1 yr 6 mos, Bengaluru

SATL at AMAZON DEVELOPMENT CENTRE \(INDIA\) PRIVATE LIMITED, Aug 2019 \- Apr 2025 · 5 yrs 9 mos, India, Worked on high\-impact projects e\.g\., content aggregator and expense tracker, delivering solutions with lower than 20% churn\. Developed Key Performance Indicators \(KPI\) and presented it to the management and led to the execution plan\. Conducted business process analysis and identified critical issues, gaps and needs\. Worked to create an environment of service excellence for consumers & vendors\. Utilized analytical and technical expertise to provide insights and proposals to support business improvements\. Manage team of 15\+ members and monitor the number of escalations received and worked upon\. Led the escalation cycle and worked to thoughtfully develop the department and its functions\. Developed actions plans to mitigate risks in decision making while increasing profitability by leveraging data science\. Demonstrate knowledge and execution of application programming interface development and test automation\. Skills: Team Management, Escalations, SQL

Team lead Uptime services at Volvo Eicher Commercial Vehicles, Mar 2019 \- Aug 2019 · 6 mos, Managing PAN India team of systems administrator that is responsible to deliver the best online services to our consumers\. Preparation of various Dashboards, Inventory MIS report, Area award, KPI which reflect apt data to the executive management, the data represents the various functions of different teams\. Skills: Team Management, Team Mentoring, Process Improvement, Leadership, Microsoft Excel, Micrososoft Power Point, People Management, Service Level Agreement \(SLA\)

Subject Matter Expert at Frontizo Business Services, Dec 2017 \- Mar 2019 · 1 yr 4 mos, Bengaluru Area, India, Managing a team of 10\-15 CSAs and ensure their performance meets the high bar\. Handle escalation emails and maintain communications between Team Manager and CSAs\. Skills: Team Handling, Microsoft Excel

Customer Service Associate at Frontizo Business Services, Jun 2017 \- Dec 2017 · 7 mos, Bengaluru Area, India, Handling customer queries through email medium\. Also worked on Abuse Prevention Team\.

## Education

Bachelor's Of Technology, Mechanical Engineering, Don Bosco Institute of Technology \(D\.B\.I\.T\)

[View the original profile](https://tal.club/meet/kaushik-karmakar)

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