Kaushik Karmakar profile photo 1 on Tal

Kaushik Karmakar

Open to relocation | Gallagher | Ex-Amazon | Ex-Volvo | Expert in Process Improvement & Automation | Driving Operational Excellence & Team Performance | Team Management

Bengaluru

9+ years of work experience

Gallagher
Apr 20251 yr 6 mosPresent

Bengaluru

AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Aug 20195 yrs 9 mosApr 2025

India

Worked on high-impact projects e.g., content aggregator and expense tracker, delivering solutions with lower than 20% churn. Developed Key Performance Indicators (KPI) and presented it to the management and led to the execution plan. Conducted business process analysis and identified critical issues, gaps and needs. Worked to create an environment of service excellence for consumers & vendors. Utilized analytical and technical expertise to provide insights and proposals to support business improvements. Manage team of 15+ members and monitor the number of escalations received and worked upon. Led the escalation cycle and worked to thoughtfully develop the department and its functions. Developed actions plans to mitigate risks in decision making while increasing profitability by leveraging data science. Demonstrate knowledge and execution of application programming interface development and test automation. Skills: Team Management, Escalations, SQL
Volvo Eicher Commercial Vehicles
Mar 20196 mosAug 2019

Managing PAN India team of systems administrator that is responsible to deliver the best online services to our consumers. Preparation of various Dashboards, Inventory MIS report, Area award, KPI which reflect apt data to the executive management, the data represents the various functions of different teams. Skills: Team Management, Team Mentoring, Process Improvement, Leadership, Microsoft Excel, Micrososoft Power Point, People Management, Service Level Agreement (SLA)
Dec 20171 yr 4 mosMar 2019

Bengaluru Area, India

Managing a team of 10-15 CSAs and ensure their performance meets the high bar. Handle escalation emails and maintain communications between Team Manager and CSAs. Skills: Team Handling, Microsoft Excel
Jun 20177 mosDec 2017

Bengaluru Area, India

Handling customer queries through email medium. Also worked on Abuse Prevention Team.

Kaushik’s AI Stack

Microsoft Copilot
Microsoft Copilot

Education

Don Bosco Institute of Technology (D.B.I.T)

Bachelor's Of Technology, Mechanical Engineering

Don Bosco Institute of Technology (D.B.I.T)

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Headline

Open to relocation | Gallagher | Ex-Amazon | Ex-Volvo | Expert in Process Improvement & Automation | Driving Operational Excellence & Team Performance | Team Management

About

Team Manager with 8.8+ years of experience leading teams of 30–40 across Amazon, Gallagher, Volvo, and Frontizo. Drove 20–50% efficiency improvements through process automation, SOP standardization, and structured team coaching. Proven track record in setting up new teams from scratch, reducing operational errors by 20%, and improving quality scores from 90% to 98%. Skilled at stakeholder management, data-driven decision-making, and scaling operations across geographies.

Location

Bengaluru

AI stack

Microsoft Copilot

Work experience

Team Manager at Gallagher, Apr 2025 - Present · 1 yr 6 mos, Bengaluru

SATL at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Aug 2019 - Apr 2025 · 5 yrs 9 mos, India, Worked on high-impact projects e.g., content aggregator and expense tracker, delivering solutions with lower than 20% churn. Developed Key Performance Indicators (KPI) and presented it to the management and led to the execution plan. Conducted business process analysis and identified critical issues, gaps and needs. Worked to create an environment of service excellence for consumers & vendors. Utilized analytical and technical expertise to provide insights and proposals to support business improvements. Manage team of 15+ members and monitor the number of escalations received and worked upon. Led the escalation cycle and worked to thoughtfully develop the department and its functions. Developed actions plans to mitigate risks in decision making while increasing profitability by leveraging data science. Demonstrate knowledge and execution of application programming interface development and test automation. Skills: Team Management, Escalations, SQL

Team lead Uptime services at Volvo Eicher Commercial Vehicles, Mar 2019 - Aug 2019 · 6 mos, Managing PAN India team of systems administrator that is responsible to deliver the best online services to our consumers. Preparation of various Dashboards, Inventory MIS report, Area award, KPI which reflect apt data to the executive management, the data represents the various functions of different teams. Skills: Team Management, Team Mentoring, Process Improvement, Leadership, Microsoft Excel, Micrososoft Power Point, People Management, Service Level Agreement (SLA)

Subject Matter Expert at Frontizo Business Services, Dec 2017 - Mar 2019 · 1 yr 4 mos, Bengaluru Area, India, Managing a team of 10-15 CSAs and ensure their performance meets the high bar. Handle escalation emails and maintain communications between Team Manager and CSAs. Skills: Team Handling, Microsoft Excel

Customer Service Associate at Frontizo Business Services, Jun 2017 - Dec 2017 · 7 mos, Bengaluru Area, India, Handling customer queries through email medium. Also worked on Abuse Prevention Team.

Education

Bachelor's Of Technology, Mechanical Engineering, Don Bosco Institute of Technology (D.B.I.T)