Headline

Technical Project Manager | Platform & Workflow Automation | Building Reliable, Scalable Enterprise Systems

About

I am a Technical Project Manager with 5+ years of experience delivering and scaling enterprise platforms and internal tools that support global teams. My work sits at the intersection of product, engineering, and operations—where I translate recurring incidents, system failures, and user friction into scalable technical and product improvements. Over time, my role has evolved from delivery execution to technical ownership—driving system reliability, automation, and data-backed prioritization across complex workflows and integrations. What I bring to the table: - Convert incident and usage data into technical and product insights - Drive workflow automation, API resilience, and flow stability - Partner with engineering teams to design solutions that scale - Define and track success metrics (inflow vs outflow, ageing, recurrence) - Balance business priorities with technical feasibility and user impact Recent impact: - Reduced service request backlog by 77% in 2 months - Improved maximum turnaround time by 83% - Eliminated recurring failures through retry logic, flow fixes, and automation - Enabled sustained operational stability with outflow consistently exceeding inflow I’m passionate about building systems that fail gracefully, scale quietly, and earn user trust—and I’m actively progressing toward Technical Product Manager / Platform Product roles in product-led organizations. Resume : https://drive.google.com/file/d/1maEONjlaNfNHz0lYC9Czqz3mI1flVuOJ/view?usp=drivesdk

Location

Bengaluru

AI stack

claude code

deepseek

gemini

openai

ChatGPT

Glean

Work experience

Technical Project Manager at Wolken Software, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, - Own the execution and delivery of platform and workflow-centric product initiatives, ensuring alignment with business objectives and customer commitments. - Collaborate closely with engineering, analytics, and leadership teams to drive product development from concept through production. - Optimize AI-adjacent product workflows, balancing automation and manual processes to improve efficiency, scalability, and execution velocity. - Drive data-informed decision-making by analyzing incident trends, workflow metrics, and operational insights. - Develop contingency and risk-mitigation plans to ensure seamless delivery despite operational or dependency risks. - Act as the primary point of contact for internal stakeholders on product execution status, risks, and improvement opportunities. - Support leadership in aligning platform and automation initiatives with broader product and business strategy.

Project Manager at Wolken Software, Sep 2022 - Mar 2025 · 2 yrs 7 mos, On-site, - Led execution and delivery of enterprise workflow and ITSM platforms serving • global customers. Partnered with cross-functional teams (engineering, design, analytics, support) to deliver product improvements from ideation to launch. - Reduced service request backlog by 77% by optimizing workflows and introducing automationdriven solutions. - Improved maximum turnaround time by 83%, significantly increasing execution efficiency and customer satisfaction. - Drove data-backed prioritization using inflow/outflow trends, recurrence analysis, and operational KPIs. - Identified opportunities to convert manual processes into scalable automation, improving platform reliability. - Served as a key stakeholder interface, communicating product roadmaps, challenges, and delivery outcomes.

Co-Founder at Nioneer, May 2021 - Sep 2022 · 1 yr 5 mos, Bangalore Urban, Karnataka, India, A platform specifically designed to aid career seekers to achieve optimal career opportunities. Nioneer offers a personalised career path, mock interviews, professional resumes, hands-on workshops and placement opportunities for career seekers. - Owned end-to-end product execution for a career-focused digital platform. - Collaborated with design, development, and business stakeholders to define features and workflows. - Drove product development from concept to MVP launch, balancing speed, quality, and scalability. - Incorporated user feedback and data insights to iterate on product workflows and experience.

IT Specialist at Goutam Associates, Oct 2019 - May 2020 · 8 mos, Bengaluru, Karnataka, India, - Supported enterprise IT systems, gaining early exposure to operational workflows, system failures, and user-facing challenges. - Developed a strong foundation in understanding how system inefficiencies impact customer experience and scalability.

Business Development Executive at BYJU'S, Jun 2019 - Nov 2019 · 6 mos, Bengaluru, Karnataka, India, - Conducted data analysis on over 7,500 user profiles to inform product promotion strategies. - Promoted products based on insights derived from user data analysis. - Coordinated procurement and scheduling of product demonstrations. - Managed sales operations and provided support for Byju's Learning Platform. - Handled customer interactions to enhance retention and satisfaction.

Education

Bachelor of Technology - BTech, Computer Technology/Computer Systems Technology, Dayananda Sagar University

PU, Physics, Chemistry, Maths, Computer Science, National Pre-University college