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Kaushik Ghosh

Business Leader P&L Ownership | Business Transformation | Market Expansion | GTM & Revenue Strategy | Customer Success | High-Performance Teams

Greater Bengaluru Area

19+ years of work experience

Carefirst
Jan 20251 yr 9 mosPresent

Greater Bengaluru Area

Care First based is the fastest growing home healthcare company in India. Carefirst have embarked upon a journey of redefining home health care by refining processes and elevating experiences at the convenience of patients' home.Care first delivers a cost effective home healthcare service that is protocol driven,quality consistent ,responsiveness and empathetically biased.Carefirst have offices in metro cities in India. Listed as part of the leadership team on the company website. Responsible for driving business growth, market expansion, and new revenue opportunities by developing innovative healthcare solutions and scalable business models. Leads strategic partnerships, service innovation, go-to-market strategies, and customer acquisition initiatives while owning growth targets and P&L performance. Collaborates with clinical, operations, technology, sales, and marketing teams to build sustainable healthcare solutions, expand market reach, and deliver long-term business impact. P&L-focused business leader driving growth, market expansion, and operational excellence across multiple cities. Leading a team of 50+ professionals and delivering 25–40% business growth, 20–30% revenue acceleration, 90–95% patient satisfaction, and 85–90% employee retention through strategic planning, customer-centric initiatives, and cross-functional execution. Instrumental in scaling operations and strengthening Carefirst's presence across India's markets. Leading Business Excellence, Quality, Training & Process Improvement across Home Healthcare operations. Driving caregiver & nurse training, quality assurance, clinical & operational compliance, SOPs, audits, KPI performance, patient experience, productivity, cost optimization, margins & profitability, and continuous improvement to deliver safe, efficient, high-quality, and patient-centric care.
OrangeCross HomeHealth Pvt. Ltd.
Jun 20231 yr 7 mosDec 2024

Bengaluru

Served as a core member of the senior leadership team at Orangecross,India a leading home healthcare startup specializing in intensive home care and rehabilitation services across India. Led business operations and strategic growth initiatives for home healthcare services across multiple cities, driving scalable and sustainable expansion. Successfully established and launched Bangalore operations, strengthening the organization's market presence and contributing to its expansion across key Indian cities. Developed and managed strategic B2B partnerships, negotiated commercial contracts, and implemented operational sales frameworks to support revenue growth and market penetration. Collaborated closely with corporate leadership on business planning, resource allocation, performance management, KPI tracking, and operational governance. Built and led a cross-functional team of 30+ professionals across sales, clinical services, and operations, achieving over 90% employee retention through structured talent development, coaching, and performance management initiatives. Enhanced organizational productivity by 30% through process optimization, workforce capability development, and targeted training programs. Increased active client base and market share by 30% through strategic business development, customer engagement, and service delivery excellence. Directed workforce planning and clinician deployment across five cities in India, ensuring optimal resource utilization, service quality, and operational efficiency. Owned end-to-end business processes, operational controls, and performance improvement initiatives, consistently achieving monthly gross margin and profitability targets. Established robust operational frameworks to ensure seamless patient service delivery, resulting in efficient execution of home healthcare visits and improved customer satisfaction.
meragoHealth
Apr 20212 yrs 2 mosMay 2023

Bengaluru

Merago is a US based health -tech startup and having operations in India.Merago delivers patient centric,personalized digital clinic approach to on-demand digital clinic approach to on demand urgent care covering virtual,remote,in person care.Merago is working to build the next generation health care solution in India & US markets. One of the founding member of the company and shaped the company’s sales and go-to-market strategy in digital health care. Driving Pan India growth, revenue, and strategic partnerships. Building scalable sales strategies and high-performing teams. Expanding healthcare networks through innovation and market leadership. Creating impactful collaborations with hospitals, enterprises, and healthcare stakeholders. Delivering business excellence through customer-centric digital health solutions. Build and led 30+ member team, end-to-end B2B and B2C sales operations, including team structure, process, and KPIs. Achieved a 25% increase user adoption and established a strong market presence with the help of motivated team.Drove revenue from inception and expanded market presence across multiple cities in South India.
Portea
Jun 20155 yrs 10 mosMar 2021

India

Portea Medical is a leading health care pioneer and the fastest growing provider of in-home medical care in India. Core member of the senior leadership team. Develop and execute business development strategies for home healthcare growth. Achieve revenue, sales, and patient acquisition targets. Identify new business opportunities and market expansion areas. Build and maintain relationships with hospitals, doctors, corporates and referral partners. Develop strategic partnerships and negotiate service agreements.. Set sales targets and monitor team performance. Manage sales pipeline and monitor business conversion rates. Conduct market research and competitor analysis. Identify new healthcare service opportunities based on market demand. Improve patient acquisition and customer retention strategies. Develop and implement marketing and outreach initiatives. Manage key client relationships and resolve escalations. Prepare business plans, forecasts, and performance reports. Monitor revenue growth, profitability, and business KPIs. Develop pricing strategies and support revenue optimization. Ensure compliance with healthcare standards and company policies. Provide regular updates and growth reports to senior management. Drive brand visibility and strengthen market presence. Support expansion of home healthcare services into new locations. Build and led 50+ member team and drove the company from inception to achieve a commanding 25% market share in just 2 years with 3500+ active clients through tie up with key hospitals,doctors and Kols . Delivered 300% revenue growth over 5 years through strategic partnership and innovative marketing across South India. Promoted a culture of collaboration with teams enhancing synergy between sales, marketing & clinical departments which led to 30% boost in customer engagement.Launced new service lines and improved customer retention to 85% with 99% patient satisfaction across South India.
Wockhardt Ltd.
Sep 20068 yrs 9 mosMay 2015

India

Wockhardt Limited is a pharmaceutical and biotechnology company. The company's business include manufacturing and marketing of pharmaceutical products in India and abroad. Lead and manage a team of Field Officers and Senior Field Officers. Develop and implement regional sales strategies to achieve revenue and market share goals. Set sales targets and monitor team performance. Analyze sales data, prescription trends, and competitor activities. Coach and mentor managers and sales representatives to improve performance. Recruit, train, and evaluate sales personnel. Build relationships with key opinion leaders (KOLs), major hospitals, institutions, and distributors. Ensure compliance with company policies, industry regulations, and ethical marketing practices. Plan and oversee regional promotional campaigns, CMEs, conferences, and product launches. Coordinate with marketing, supply chain, and finance teams to ensure smooth business operations. Drove 25% sales growth across the zone with 30 member team and secured top market share in key therapeutical areas through strategic initiative and targeted marketing. Established and nurtured relationship with key health care stake holders ,resulted in 15% increase in channel distribution and expanded product reach.

Kaushik’s AI Stack

ChatGPT Images
ChatGPT Images

Education

bangalore university

Master of Business Administration (MBA), Marketing & Human Resource Management

bangalore university

20002 yrs2002
National University of Singapore

Advanced certified course For Future Leaders Program, Senior Executive Leaders Programe

National University of Singapore

20212021

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Headline

Business Leader P&L Ownership | Business Transformation | Market Expansion | GTM & Revenue Strategy | Customer Success | High-Performance Teams

About

"If you want to walk fast, walk alone. But if you want to walk far, walk together. "Quote by Ratan Tata. The quote emphasizes the importance of collaboration and team work in achieving long term success. True success in leadership comes from recognizing that while individual ambition drives swift progress, collaborative team work fuels enduring success. I have harnessed the power of collective strength to not only navigate challenges but also to build a sustainable growth. A senior healthcare leader with extensive experience across business development, sales, and operations management. Proven track record of driving revenue growth, scaling multi-city operations, and leading cross-functional teams in competitive healthcare markets. Demonstrated expertise in P&L management, business transformation, strategic partnerships, and operational excellence. Successfully built and expanded healthcare services across diverse geographies, improving profitability and efficiency. Known for combining strategic thinking with execution excellence to deliver sustainable growth. Currently exploring leadership opportunities at COO / Director / President level in healthcare services, hospital networks, and health-tech organizations. I would love to connect with you. Please write to me at : careersforkaushikghosh@gmail.com.

Location

Greater Bengaluru Area

AI stack

ChatGPT Images

Work experience

Strategic Business Head – New Growth Initiatives at Carefirst, Jan 2025 - Present · 1 yr 9 mos, Greater Bengaluru Area, Care First based is the fastest growing home healthcare company in India. Carefirst have embarked upon a journey of redefining home health care by refining processes and elevating experiences at the convenience of patients' home.Care first delivers a cost effective home healthcare service that is protocol driven,quality consistent ,responsiveness and empathetically biased.Carefirst have offices in metro cities in India. Listed as part of the leadership team on the company website. Responsible for driving business growth, market expansion, and new revenue opportunities by developing innovative healthcare solutions and scalable business models. Leads strategic partnerships, service innovation, go-to-market strategies, and customer acquisition initiatives while owning growth targets and P&L performance. Collaborates with clinical, operations, technology, sales, and marketing teams to build sustainable healthcare solutions, expand market reach, and deliver long-term business impact. P&L-focused business leader driving growth, market expansion, and operational excellence across multiple cities. Leading a team of 50+ professionals and delivering 25–40% business growth, 20–30% revenue acceleration, 90–95% patient satisfaction, and 85–90% employee retention through strategic planning, customer-centric initiatives, and cross-functional execution. Instrumental in scaling operations and strengthening Carefirst's presence across India's markets. Leading Business Excellence, Quality, Training & Process Improvement across Home Healthcare operations. Driving caregiver & nurse training, quality assurance, clinical & operational compliance, SOPs, audits, KPI performance, patient experience, productivity, cost optimization, margins & profitability, and continuous improvement to deliver safe, efficient, high-quality, and patient-centric care.

Head – Home Care Operations at OrangeCross HomeHealth Pvt. Ltd., Jun 2023 - Dec 2024 · 1 yr 7 mos, Bengaluru, Served as a core member of the senior leadership team at Orangecross,India a leading home healthcare startup specializing in intensive home care and rehabilitation services across India. Led business operations and strategic growth initiatives for home healthcare services across multiple cities, driving scalable and sustainable expansion. Successfully established and launched Bangalore operations, strengthening the organization's market presence and contributing to its expansion across key Indian cities. Developed and managed strategic B2B partnerships, negotiated commercial contracts, and implemented operational sales frameworks to support revenue growth and market penetration. Collaborated closely with corporate leadership on business planning, resource allocation, performance management, KPI tracking, and operational governance. Built and led a cross-functional team of 30+ professionals across sales, clinical services, and operations, achieving over 90% employee retention through structured talent development, coaching, and performance management initiatives. Enhanced organizational productivity by 30% through process optimization, workforce capability development, and targeted training programs. Increased active client base and market share by 30% through strategic business development, customer engagement, and service delivery excellence. Directed workforce planning and clinician deployment across five cities in India, ensuring optimal resource utilization, service quality, and operational efficiency. Owned end-to-end business processes, operational controls, and performance improvement initiatives, consistently achieving monthly gross margin and profitability targets. Established robust operational frameworks to ensure seamless patient service delivery, resulting in efficient execution of home healthcare visits and improved customer satisfaction.

Sales Manager – Head Sales & Business Development at meragoHealth, Apr 2021 - May 2023 · 2 yrs 2 mos, Bengaluru, Merago is a US based health -tech startup and having operations in India.Merago delivers patient centric,personalized digital clinic approach to on-demand digital clinic approach to on demand urgent care covering virtual,remote,in person care.Merago is working to build the next generation health care solution in India & US markets. One of the founding member of the company and shaped the company’s sales and go-to-market strategy in digital health care. Driving Pan India growth, revenue, and strategic partnerships. Building scalable sales strategies and high-performing teams. Expanding healthcare networks through innovation and market leadership. Creating impactful collaborations with hospitals, enterprises, and healthcare stakeholders. Delivering business excellence through customer-centric digital health solutions. Build and led 30+ member team, end-to-end B2B and B2C sales operations, including team structure, process, and KPIs. Achieved a 25% increase user adoption and established a strong market presence with the help of motivated team.Drove revenue from inception and expanded market presence across multiple cities in South India.

Regional Head – Business Development & Operations at Portea, Jun 2015 - Mar 2021 · 5 yrs 10 mos, India, Portea Medical is a leading health care pioneer and the fastest growing provider of in-home medical care in India. Core member of the senior leadership team. Develop and execute business development strategies for home healthcare growth. Achieve revenue, sales, and patient acquisition targets. Identify new business opportunities and market expansion areas. Build and maintain relationships with hospitals, doctors, corporates and referral partners. Develop strategic partnerships and negotiate service agreements.. Set sales targets and monitor team performance. Manage sales pipeline and monitor business conversion rates. Conduct market research and competitor analysis. Identify new healthcare service opportunities based on market demand. Improve patient acquisition and customer retention strategies. Develop and implement marketing and outreach initiatives. Manage key client relationships and resolve escalations. Prepare business plans, forecasts, and performance reports. Monitor revenue growth, profitability, and business KPIs. Develop pricing strategies and support revenue optimization. Ensure compliance with healthcare standards and company policies. Provide regular updates and growth reports to senior management. Drive brand visibility and strengthen market presence. Support expansion of home healthcare services into new locations. Build and led 50+ member team and drove the company from inception to achieve a commanding 25% market share in just 2 years with 3500+ active clients through tie up with key hospitals,doctors and Kols . Delivered 300% revenue growth over 5 years through strategic partnership and innovative marketing across South India. Promoted a culture of collaboration with teams enhancing synergy between sales, marketing & clinical departments which led to 30% boost in customer engagement.Launced new service lines and improved customer retention to 85% with 99% patient satisfaction across South India.

Senior Regional Manager at Wockhardt Ltd., Sep 2006 - May 2015 · 8 yrs 9 mos, India, Wockhardt Limited is a pharmaceutical and biotechnology company. The company's business include manufacturing and marketing of pharmaceutical products in India and abroad. Lead and manage a team of Field Officers and Senior Field Officers. Develop and implement regional sales strategies to achieve revenue and market share goals. Set sales targets and monitor team performance. Analyze sales data, prescription trends, and competitor activities. Coach and mentor managers and sales representatives to improve performance. Recruit, train, and evaluate sales personnel. Build relationships with key opinion leaders (KOLs), major hospitals, institutions, and distributors. Ensure compliance with company policies, industry regulations, and ethical marketing practices. Plan and oversee regional promotional campaigns, CMEs, conferences, and product launches. Coordinate with marketing, supply chain, and finance teams to ensure smooth business operations. Drove 25% sales growth across the zone with 30 member team and secured top market share in key therapeutical areas through strategic initiative and targeted marketing. Established and nurtured relationship with key health care stake holders ,resulted in 15% increase in channel distribution and expanded product reach.

Education

Master of Business Administration (MBA), Marketing & Human Resource Management, bangalore university

Advanced certified course For Future Leaders Program, Senior Executive Leaders Programe, National University of Singapore

Kaushik Ghosh - Strategic Business Head – New Growth Initiatives in Greater Bengaluru Area | Tal