Headline

Application Analyst Implementation/Testing Engineer |

About

Experienced Associate Application Analyst with over 8 years of experience in Healthcare Industry.Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic in learning new things and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinical documentation services.Configuring applications to receive HL7 ADT messages and send back the HL7 results to the clients (Hospitals) and to EMR (Cerner/ Epic)Assisting in technical and operational issues related to implementation.Working knowledge on ticket tracking tools like JIRA tickets and Workfront. Creating tables in SQL, executing queries.Testing new features deployed by the developers to the application.Assisting in system design and analysis meetings to clearly define project objectives.Configure application to meet design specifications of the SOW Properly develop templates based on analysis and best practices.Ensure testing of all configured units and applications and correction of any identified issues, adhere to defined standards and best practices.Work close with CRM and Project Manager and managing multiple projects and completing the projects before the deadline.Willingness to learn and work on various technologies and applications.Adaptive person and multitasking abilities.Single point of contact for customer change request.Strong Customer facing skills and communication skills.

Location

Bengaluru

Work experience

Application analyst Implementation/Testing/Engineer at IKS Health, Nov 2023 - Present · 2 yrs 10 mos, Bengaluru, Karnataka, India, IKS health acquired AQuity solutions on October 31, 2023

Test Engineer at IKS Health, Nov 2023 - Present · 2 yrs 10 mos, Collaborate with US hospital clients to ensure smooth HL7 integration, quality assurance, and timely issue resolution across remote engagements. Review system designs and validate architecture to maintain high performance and uptime for healthcare transcription platforms (FFT, FFP, QTranscribe). Lead post Go-Live support and platform migrations (FFT to QTranscribe), reducing client-reported issues by proactive monitoring. Document all technical issues and resolutions in JIRA, ensuring complete audit trails for compliance. Drive knowledge management and process improvement initiatives contributing to digital transformation in healthcare IT projects. Participate in project estimation, providing input for solution delivery and technical risk planning.

Application Analyst at Aquity Solutions, Jan 2022 - Nov 2023 · 1 yr 11 mos, India, Implemented new business and migration projects end-to-end, creating detailed plans and consistently meeting deadlines. Configured applications for Cerner and other EMR/EHR systems aligned with Statement of Work (SOW) specifications. Managed client change requests addressing evolving business needs, enhancing system functionalities in line with expectations. Utilized JIRA and Adobe Workfront to monitor project progress, task assignments, and resource planning. Developed SQL tables and executed queries to support data analysis and improve system efficiency. Served as single point of contact (SPOC) for customer change requests, demonstrating strong client-facing and communication skills. Participated in system design and analysis meetings to clarify project objectives and ensure successful delivery.

Senior Technical Support Executive at Infosys, Jul 2021 - Jan 2022 · 7 mos, Bangalore Urban, Karnataka, India

Senior Technician at Infosys, Jun 2021 - Dec 2021 · 7 mos, Facilitated escalation meetings, tracking situations and reporting back on action plans to senior stakeholders. Provided Tier-2 help desk support including troubleshooting software, hardware, printers, and Office 365 migration for internal and remote users. Managed ticket lifecycle in ServiceNow from creation to resolution. Reset passwords and unlocked accounts in Okta, Active Directory, and other enterprise applications.

Senior Analyst at R1 RCM, Jan 2021 - Oct 2021 · 10 mos, Bengaluru, Karnataka, India

Senior Process Associate at R1 RCM, Jan 2021 - Jun 2021 · 6 mos, Applied strong knowledge of US Healthcare Revenue Cycle Management (RCM) to manage accounts receivable, credit balance, and claims processing. Reviewed denied claims using CPT/ICD/HCPCS/Modifier codes and reported for reprocessing. Managed client calls related to project escalations and complex issue resolution. Consolidated monthly production data and maintained hourly count reports.

Process Associate at Cerner Corporation, Nov 2019 - Dec 2020 · 1 yr 2 mos, Bengaluru, Karnataka, India, Reviewed credit balance reports and identified patient and insurance refunds. Initiated refund processes and delivered supporting documentation; verified refund checks were signed and mailed. Updated refund packets and medical records in imaging software tools.

Education

BCA, Computer Science, Jobs in Bangalore

Bachelor of Computer Applications, Presidency College Bangalore