Kaushik Pawar
Data and Business Analyst | Power BI | SQL | Excel | Project Coordination | AI strategist |Application Support Experience
Pune Division
1+ year of work experience
Apr 20251 yr 3 mosPresent
Provide L1/L2 support for business-critical applications, ensuring higher availability and minimal downtime. Analyse and resolve incidents, performed root cause analysis and implemented fixes to prevent recurrence. Collaborated with cross-functional teams (Developers, QA, Infra) to resolve complex issues within SLA timelines. Utilized SQL for data extraction, troubleshooting, and report generation to support issue analysis and decision-making. Managed incidents, problems, and change requests using Helix , aligned with ITIL best practices.
Education
B.A, Economics
Savitribai Phule Pune University
20165 yrs2021
Master of Business Administration - MBA
Chanakya Education Societys Indira College of Commerce & Science, Pune
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