---
title: "Kaushani Sengupta - Process Associate Intake Specialist in Kolkata | Tal"
description: "Meet Kaushani Sengupta, Empowering Businesses, Enhancing Customer Experiences based in Kolkata."
image: "https://tal.club/meet/kaushani/share-image"
---

# Kaushani Sengupta on Tal

## Headline

Empowering Businesses, Enhancing Customer Experiences

## About

Results\-driven Customer Support and Operations Professional with 3\+ years of experience in customer service, healthcare operations, KYC verification, compliance, insurance eligibility verification, and dispute resolution\. Proven ability to manage high\-volume customer interactions, process 50\+ patient profiles and 100\+ customer verifications daily, while maintaining accuracy, regulatory compliance, and exceptional service standards\. Skilled in CRM systems, risk assessment, customer relationship management, process improvement, documentation management, and cross\-functional collaboration\. Recognized for improving operational efficiency, resolving complex customer issues, and delivering outstanding customer experiences in fast paced, performance\-driven environments\.

## Location

Kolkata

## Work experience

Process Associate Intake Specialist at Sunknowledge Services Inc\., Apr 2025 \- Present · 1 yr 3 mos, Kolkata, West Bengal, India, • Manage and process 50\+ patient profiles daily, ensuring accurate and timely placement of Durable Medical Equipment \(DME\) orders in accordance with healthcare provider requirements and insurance guidelines\. • Coordinate with healthcare providers, suppliers, and insurance representatives to facilitate seamless order processing, reduce delays, and improve patient service delivery\. • Verify patient demographics, insurance eligibility, benefits coverage, and documentation to ensure compliance with payer requirements, and minimize claim denials\. • Maintain 99%\+ accuracy in patient records, order documentation, and data entry, while adhering to HIPAA standards and organizational compliance policies\. • Monitor order status from initiation through fulfillment, proactively resolving discrepancies, and escalating issues to appropriate stakeholders when necessary\. • Collaborate with cross\-functional teams to streamline workflows, improve operational efficiency, and enhance the overall patient experience\. • Analyze patient and insurance information to identify missing documentation, coverage limitations, and authorization requirements, ensuring smooth order completion\. • Handle high\-volume workloads while consistently meeting productivity, quality assurance, and turnaround time targets in a fast\-paced healthcare environment\. • Support healthcare providers by acting as a liaison between patients, suppliers, and insurance carriers, ensuring clear communication and timely resolution of inquiries\. • Contribute to process improvement initiatives by identifying workflow bottlenecks, and recommending solutions to enhance operational performance and service quality\. • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement\.

Accounts Receivable Associate at Zenollect Tech and Services Limited, Apr 2024 \- Dec 2024 · 9 mos, Kolkata, West Bengal, India, • Conducted outbound verification calls to over 100 customers daily, validating customer information, identity details, and documentation in accordance with KYC, compliance, and regulatory standards\. • Performed comprehensive customer due diligence \(CDD\) and verification processes, ensuring the accuracy of records and maintaining high levels of data integrity\. • Managed confidential customer information while adhering to compliance guidelines, data privacy regulations, and organizational risk management policies\. • Identified potential fraud indicators, discrepancies, and compliance risks, escalating complex cases to relevant departments for further investigation and resolution\. • Resolved customer queries and verification\-related issues through effective communication, problem\-solving, and relationship management skills, improving overall customer satisfaction\. • Collaborated with collections, operations, compliance, and customer service teams to investigate disputes, resolve account discrepancies, and maintain service excellence\. • Negotiated and successfully established debt repayment plans, helping customers achieve manageable payment solutions, while supporting business recovery objectives\. • Maintained detailed records of customer interactions, verification outcomes, payment commitments, and case resolutions using CRM and internal systems\. • Consistently met and exceeded daily productivity, quality assurance, and call\-handling targets in a high\-volume, performance\-driven environment\. • Provided onboarding support and training to new team members, monitored call quality, shared best practices, and contributed to continuous performance improvement initiatives\. • Generated accurate reports and documentation to support audits, compliance reviews, operational analysis, and management decision\-making\.

Virtual Customer Support Associate at AMAZON DEVELOPMENT CENTRE \(INDIA\) PRIVATE LIMITED, Sep 2022 \- Dec 2023 · 1 yr 4 mos, Remote, • Delivered exceptional customer support through phone, email, and chat channels, handling a high volume of customer inquiries while maintaining service quality and professionalism\. • Achieved and consistently maintained a 90%\+ Customer Satisfaction Score \(CSAT\) by effectively resolving customer concerns, providing accurate information, and ensuring positive customer experiences\. • Maintained an average response time of under one minute, consistently meeting Service Level Agreements \(SLAs\), and operational performance targets\. • Resolved complex customer issues related to orders, deliveries, payments, refunds, account management, and product inquiries, ensuring timely and satisfactory resolutions\. • Utilized CRM systems and internal support tools to accurately document customer interactions, case updates, resolutions, and follow\-up actions\. • Improved operational efficiency by implementing automation solutions for repetitive support tasks, contributing to a 20% increase in process effectiveness, and reduced handling time\. • Analyzed customer feedback, support trends, and service metrics to identify recurring issues and recommend process improvements, contributing to a 15% increase in overall service efficiency\. • Collaborated with cross\-functional teams, including Operations, Logistics, Seller Support, and Technical Support, to resolve escalated customer concerns, and improve service delivery\. • Demonstrated strong problem\-solving and conflict\-resolution skills by managing escalations and deescalating challenging customer situations, while maintaining a customer\-first approach\. • Maintained high standards of data accuracy, compliance, and documentation while handling confidential customer information in accordance with company policies\.

## Education

Bachelor of Arts \- BA, Psychology, Jogamaya Devi College

10\+2, Kamala girls' school

[View the original profile](https://tal.club/meet/kaushani)

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