---
title: "Kaushal Desai - AVP- Operations in Mumbai | Tal"
description: "Meet Kaushal Desai, AVP- Operations at Dream11 || P&L management & Operational Excellence || x-Swiggy || x-Zoomcar based in Mumbai."
image: "https://tal.club/meet/kaushal-desai/share-image"
---

# Kaushal Desai on Tal

## Headline

AVP\- Operations at Dream11 \|\| P&L management & Operational Excellence \|\| x\-Swiggy \|\| x\-Zoomcar

## About

Over the last 11\+ years, I’ve led Operations and P&L across high\-growth startups like Swiggy, Zoomcar, and Dream11—Driving business Ops, building teams, setting SOPs & processes, launching new markets, and scaling operations across different growth phases\. From setting up Swiggy’s Mumbai ops from scratch to managing multi\-city P&Ls at Zoomcar, and now leading a lean 40\-member AI driven biz ops team at Dream11, I bring a solid mix of execution, process thinking, and customer\-first mindset\. Across these organisations, the operational principles of scale, efficiency, and customer experience have remained the same\. Sharing a brief summary of my experience until now: \- Total 11 years of experience in P&L management, business operations & operations management \- Have lead teams at 0\-1, 1\-10 & 10\-100 journeys for multiple companies like Swiggy, Zoomcar & currently Dream11 \- Currently heading business operations at Dream11\- Leading a lean AI driven 40 member team driving supply initiatives & revenue operations\- Improved efficiency 2x \+ increased revenue by 3% via multiple initiatives \- Have worked as the Regional Head\-West for Zoomcar\- Managed P&L & business operations for West India & grew the region to be \~35\-40% of overall India business\. Launched & scaled multiple business verticals/cities across West India\- Maharashtra, Gujarat, MP & Goa\- Led a team of 250\+ to drive the best customer experience metrics across the country \- Launched Swiggy in Mumbai in 2015 & scaled Ops team to cater 0\-15000 orders/day in 6 months span

## Location

Mumbai

## Work experience

AVP\- Operations at Dream11, Jul 2023 \- Present · 2 yrs 10 mos, Key Performance Indicators \(KPIs\) & impact: \- Supply: Drove 2x supply increase via multiple initiatives \- Efficiency: Achieved a 2x increase in supply scale over two years while limiting overhead cost growth to just 20%\. \- Revenue: Drove 4% revenue contribution via targeted operational initiatives\- Direct 100\+ cr p&l impact \- Performance: Delivered a 100% improvement in both user experience metrics and overall operational efficiency\. \- Transformation: Led the transition of the Operations team into a Revenue Operations unit\. \- Innovation: Built an AI\-driven, lean team focused on automation to ensure sustained operational excellence\.

Director of Operations at Dream11, Mar 2022 \- Jun 2023 · 1 yr 4 mos, Heading Sports Operations at India’s Biggest Fantasy Sports Platform\- Leading a team of 45\+ and working across teams to drive efficiency, revenue ops & operational excellence\!

Director\- Operations & Growth at Zoomcar, Mar 2021 \- Feb 2022 · 1 yr, Mumbai, Maharashtra, India, Regional Head, West India \- P&L & Growth Leadership: \- P&L & Business Scale: Owned full P&L responsibility for 9 major cities \(Maharashtra, MP, Gujarat\), managing operations that contributed \~35% of the overall India business\. \- Team Management: Directed a large cross\-functional team \(10 direct reports, 300\+ indirect\) across Operations, Marketing, BD, HR, and Finance\. \- Regional Growth: Accountable for the entire supply, demand, and growth strategy, successfully launching and scaling new cities and verticals\. \- Customer Experience \(CX\): Owned the end\-to\-end customer experience journey for both supply and demand within the region\. \- Strategic Impact: Collaborated with the Management Team and central functions to execute key organization\-wide strategic projects like Home delivery expansion, NPS etc

Associate Director\- Operations & Growth at Zoomcar, Oct 2019 \- Apr 2021 · 1 yr 7 mos, Mumbai, Maharashtra, India

Business Head\- Mumbai & Gujarat at Zoomcar, Nov 2017 \- Sep 2019 · 1 yr 11 mos, Mumbai, Maharashtra, India

City Operations Manager at Swiggy, Apr 2015 \- Sep 2016 · 1 yr 6 mos, Mumbai Area, India, \- Launched Swiggy in Mumbai\. Worked across domains for initial 6 months: BD, hiring, procurement, office setup, launch, ops etc \- Scaled delivery fleet size from 0 to 1500 in a span of 1 year while delivering 15k orders/day \- Reduced SLA & cost per delivery by 30% & 400% respectively over a period of 9 months \- Working closely with business teams to launch across the city over a span of 6 months\. \- Supply\- demand mapping \- Managing a direct team of 6 area managers and an indirect team of 1200\+ while working on continuous ops metrics improvements

Management Trainee at HDFC Life, Jun 2014 \- Apr 2015 · 11 mos, Mumbai, Worked as a Management Trainee in the domain of Project Management and Data Analytics

Summer Intern at Godrej, May 2013 \- Jun 2013 · 2 mos, Mumbai, Implemenatation of the UNSPSC Taxonomy for the new ERP implementation at Godrej & Boyce Manufacturing Co\. Ltd\.

## Education

Master of Business Administration \(M\.B\.A\.\), Operations, K J Somaiya Institute of Management

Bachelor of Engineering \(B\.E\.\), Electronics and Communications Engineering, K\.j\. somaiya college of engineering

[View the original profile](https://tal.club/meet/kaushal-desai)

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