Headline

AVP- Operations at Dream11 || P&L management & Operational Excellence || x-Swiggy || x-Zoomcar

About

Over the last 11+ years, I’ve led Operations and P&L across high-growth startups like Swiggy, Zoomcar, and Dream11—Driving business Ops, building teams, setting SOPs & processes, launching new markets, and scaling operations across different growth phases. From setting up Swiggy’s Mumbai ops from scratch to managing multi-city P&Ls at Zoomcar, and now leading a lean 40-member AI driven biz ops team at Dream11, I bring a solid mix of execution, process thinking, and customer-first mindset. Across these organisations, the operational principles of scale, efficiency, and customer experience have remained the same. Sharing a brief summary of my experience until now: - Total 11 years of experience in P&L management, business operations & operations management - Have lead teams at 0-1, 1-10 & 10-100 journeys for multiple companies like Swiggy, Zoomcar & currently Dream11 - Currently heading business operations at Dream11- Leading a lean AI driven 40 member team driving supply initiatives & revenue operations- Improved efficiency 2x + increased revenue by 3% via multiple initiatives - Have worked as the Regional Head-West for Zoomcar- Managed P&L & business operations for West India & grew the region to be ~35-40% of overall India business. Launched & scaled multiple business verticals/cities across West India- Maharashtra, Gujarat, MP & Goa- Led a team of 250+ to drive the best customer experience metrics across the country - Launched Swiggy in Mumbai in 2015 & scaled Ops team to cater 0-15000 orders/day in 6 months span

Location

Mumbai

Work experience

AVP- Operations at Dream11, Jul 2023 - Present · 2 yrs 10 mos, Key Performance Indicators (KPIs) & impact: - Supply: Drove 2x supply increase via multiple initiatives - Efficiency: Achieved a 2x increase in supply scale over two years while limiting overhead cost growth to just 20%. - Revenue: Drove 4% revenue contribution via targeted operational initiatives- Direct 100+ cr p&l impact - Performance: Delivered a 100% improvement in both user experience metrics and overall operational efficiency. - Transformation: Led the transition of the Operations team into a Revenue Operations unit. - Innovation: Built an AI-driven, lean team focused on automation to ensure sustained operational excellence.

Director of Operations at Dream11, Mar 2022 - Jun 2023 · 1 yr 4 mos, Heading Sports Operations at India’s Biggest Fantasy Sports Platform- Leading a team of 45+ and working across teams to drive efficiency, revenue ops & operational excellence!

Director- Operations & Growth at Zoomcar, Mar 2021 - Feb 2022 · 1 yr, Mumbai, Maharashtra, India, Regional Head, West India - P&L & Growth Leadership: - P&L & Business Scale: Owned full P&L responsibility for 9 major cities (Maharashtra, MP, Gujarat), managing operations that contributed ~35% of the overall India business. - Team Management: Directed a large cross-functional team (10 direct reports, 300+ indirect) across Operations, Marketing, BD, HR, and Finance. - Regional Growth: Accountable for the entire supply, demand, and growth strategy, successfully launching and scaling new cities and verticals. - Customer Experience (CX): Owned the end-to-end customer experience journey for both supply and demand within the region. - Strategic Impact: Collaborated with the Management Team and central functions to execute key organization-wide strategic projects like Home delivery expansion, NPS etc

Associate Director- Operations & Growth at Zoomcar, Oct 2019 - Apr 2021 · 1 yr 7 mos, Mumbai, Maharashtra, India

Business Head- Mumbai & Gujarat at Zoomcar, Nov 2017 - Sep 2019 · 1 yr 11 mos, Mumbai, Maharashtra, India

City Operations Manager at Swiggy, Apr 2015 - Sep 2016 · 1 yr 6 mos, Mumbai Area, India, - Launched Swiggy in Mumbai. Worked across domains for initial 6 months: BD, hiring, procurement, office setup, launch, ops etc - Scaled delivery fleet size from 0 to 1500 in a span of 1 year while delivering 15k orders/day - Reduced SLA & cost per delivery by 30% & 400% respectively over a period of 9 months - Working closely with business teams to launch across the city over a span of 6 months. - Supply- demand mapping - Managing a direct team of 6 area managers and an indirect team of 1200+ while working on continuous ops metrics improvements

Management Trainee at HDFC Life, Jun 2014 - Apr 2015 · 11 mos, Mumbai, Worked as a Management Trainee in the domain of Project Management and Data Analytics

Summer Intern at Godrej, May 2013 - Jun 2013 · 2 mos, Mumbai, Implemenatation of the UNSPSC Taxonomy for the new ERP implementation at Godrej & Boyce Manufacturing Co. Ltd.

Education

Master of Business Administration (M.B.A.), Operations, K J Somaiya Institute of Management

Bachelor of Engineering (B.E.), Electronics and Communications Engineering, K.j. somaiya college of engineering