Headline

Senior Business Development Manager | Bridging Business and Technology | 9+ Years Driving Client Success, Operational Excellence, Strategic Partnerships, Innovation & Digital Transformation Across Global Markets

About

Customer Service and Sales Specialist with over 8 years of experience delivering high-quality support and client relationship management across international markets (UK & India). Skilled in handling end-to-end customer journeys, from onboarding to retention, with a strong focus on delivering exceptional service and achieving business growth. Proven expertise in resolving complex issues, managing client escalations, and driving customer satisfaction in telecom and e-commerce sectors. Adept at using CRM platforms such as Salesforce and Zendesk to streamline processes and enhance customer engagement. Recognized for exceeding performance targets, building long-term client relationships, and contributing to sales conversions in fast-paced, multicultural environments. Currently based in Dubai and open to opportunities in Customer Service, Sales Operations, or Client Relationship Management within the UAE market.

Location

Bengaluru

AI stack

gemini

Work experience

Senior Customer Service Representative at Accenture in India, Nov 2019 - Aug 2025 · 5 yrs 10 mos, India, Experienced Senior Customer Representative with a strong background in delivering exceptional customer service within fast-paced and multicultural environments in Dubai, UAE. Skilled in managing customer inquiries, resolving complex issues, and maintaining long-term client relationships while consistently meeting service quality and performance targets. Known for excellent communication skills, problem-solving abilities, and a customer-centric approach that enhances brand reputation and customer satisfaction. Adept at handling high-volume interactions through phone, email, and face-to-face communication, while collaborating effectively with cross-functional teams to ensure seamless service delivery. Proficient in CRM systems, complaint resolution, customer retention strategies, and service process improvement. Committed to continuous learning and professional growth, with a strong focus on delivering value to both customers and the organization.

Business Development Specialist at Accenture, Jul 2019 - Jun 2025 · 6 yrs, India

Customer Assistant at Accenture, 2019 - Jul 2024 · 5 yrs 7 mos, Uae, Delivered real-time chat support for UK customers covering billing, technical, and service-related queries. Specialized in the Complaints Team, reducing turnaround time (TAT) and boosting CSAT scores. Contributed to CSAT improvements through process optimization initiatives. Regularly achieved and exceeded KPIs in response time, FCR, and quality. Mentored junior associates and supported training programs. Escalation Desk Executive.

Customer Service Specialist at Myntra Designs Pvt. Ltd., 2017 - 2019 · 2 yrs, Resolved customer escalations via calls and emails, ensuring quick and effective outcomes. Coordinated with logistics and operations to resolve complex refund and order issues. Enhanced customer retention through proactive issue management and reporting.

Education

Computer Science, Ms Ramaiha college of University

Diploma of College Studies (DCS), Science Stream, Ramaiah College Of Arts, Science and Commerce