Headline

Lead Principal Product Manager | Defining AIOps, GenAI & Cloud/SaaS Product Strategy at Oracle | 26+ Years Across IT/Telecom

About

26 years. That's how long I've been building products and solutions that matter — and the most exciting work of my career is happening right now. I'm a Lead Principal Product Manager at Oracle, leading AIOps and Service Assurance product strategy at the intersection of GenAI, machine learning, and network intelligence. Currently I am building the next generation of predictive, self-healing telecom platforms at Oracle. Beyond building AI-powered products, I apply AI to how products are built. I design Custom GPTs and prompt engineering frameworks internally at Oracle — automating product discovery, competitive analysis, market research, and BRD/PRD generation — with a clear goal: measurable compression of the product management lifecycle. This is where the next wave of PM productivity lives, and I'm building it now. My track record: Cloud/SaaS platform launched in under 18 months (concept to release). Core member of Oracle's AI Strategy team for the Application Products portfolio. Created multiple large engineering teams with zero team attrition for 6+ consecutive years and Global Changemaker Award at GlobalLogic. CEO recognition for architecting India's first and largest VoBB network. I believe great products are built through collaboration, curiosity, and clarity of purpose. I’ve led diverse, high-performing global teams through SAFe and Agile methodologies, ensuring delivery excellence while aligning every stakeholder toward a common strategic vision. Open to: PM leadership roles · AI/Cloud product strategy · Advisory engagements in IT & Telecom #AIOps #GenAI #ProductManagement #SaaS #AIProductDevelopment

Location

Delhi

AI stack

claude code

codex

notebooklm

perplexity

ChatGPT

Cohere

Work experience

Lead Principal Product Manager at Oracle, Oct 2018 - Present · 8 yrs, India, ▸ Serve as Chief Product Owner (CPO) for Oracle's strategic B2B Cloud/SaaS platform on OCI — accountable for product vision, roadmap, and commercial outcomes across global telecom operators and enterprise network customers. ▸ Architected the AI/ML transformation of the platform: designed and shipped GenAI-powered predictive fault detection, anomaly analysis, and automated remediation — evolving the product from passive monitoring to an intelligent, self-healing network operations platform. ▸ Built and deployed an Agentic AI + RAG solution that automates real-time resolution guidance for critical assurance events, directly improving customer KPIs and reducing mean-time-to-resolve (MTTR) upto 40%-60%. ▸ Identified and delivered multiple cross-product innovation initiatives that expanded cross-sell and up-sell opportunities — contributing measurable impact to product top-line and bottom-line growing upto 20%. ▸ Core member of Oracle's AI Strategy team for the Application Products portfolio — shaping enterprise-wide AI product vision and investment priorities. ▸ Pioneering Custom GPT and prompt engineering frameworks for PM workflow automation — covering product discovery, competitor landscape, market analysis, and BRD/PRD generation — targeting measurable reduction in product management lifecycle time. ▸ Led SAFe Agile delivery governance across globally distributed, cross-functional teams — accelerating ideation-to-delivery cycles through structured design thinking sprints and executive stakeholder alignment.

Director Engineering at GlobalLogic, Jun 2008 - Sep 2018 · 10 yrs 4 mos, New Delhi Area, India, ▸ Spearheaded large-scale software engineering programmes across the communications vertical — owning delivery strategy, programme governance, and commercial accountability across multiple parallel tracks over a decade. ▸ Conceptualised, architected, and delivered 3 Big Data & Analytics applications that measurably improved programme efficiency and customer satisfaction. ▸ Achieved consistent NPS scores of 10/10 across client engagements — recognised with the Global Changemaker Award for delivery excellence and leadership impact. ▸ Sustained zero team attrition for 6+ consecutive years through intentional culture-building, career development, and top-tier Employee Satisfaction Scores (ESS) maintained over the full decade. ▸ Drove delivery efficiency improvements of up to 90% through process innovation, tooling strategy, and engineering culture transformation.

Consultant India & Middle East at Verso Technologies, Mar 2006 - May 2008 · 2 yrs 3 mos, ⦿ As a Consultant at Verso Technologies, I held a pivotal role encompassing solution identification and architecting, pre-sales engineering, business development, customer engagement, and sales support. My focus was on architecting complex next generation converged telecom projects for carriers, enterprises, and the defense sector across India and the Middle East

Solutions Architect at Techroutes Networks Pvt. Ltd., Oct 2003 - Feb 2006 · 2 yrs 5 mos, ⦿ My tenure as a Solutions Architect at Techroutes India Pvt. Ltd. was marked by a deep involvement in new solution identification, design, and project execution within the communication (VoIP and Network Security) domain. As a subject matter expert (SME), I actively participated in winning several projects across Indian railways, defense forces and telecom sector

Sr. Engineer Networks at Multitech Computers, Nov 2001 - Sep 2003 · 1 yr 11 mos, ⦿ Key member of solution design, network architecture and implementation team ⦿ SME of IP based communication (Data & VoIP), routing, switching, network security and broadband technologies ⦿ Involved in country’s first field trial of DSL based broadband network in India for India’s largest Tier-1 carrier (BSNL) ⦿ Actively invovled with ‘Audiocodes’ core R&D team for product enhancement and solutioning

Education

Mastering Design Thinking, Product Management, MIT Sloan School of Management

Designing and Building AI Products and Services, Artificial Intelligence, MIT xPRO

Public links

medium: https://medium.com/@reaction