Karunakar K
Senior Technical Support Specialist at Tech Mahindra
Hyderabad
1+ year of work experience
- NowPresent
Nov 20241 yr 6 mosApr 2026
Delivered technical support to international customers via voice and chat, resolving issues related to mobile devices, network connectivity, and account services. Created and managed support tickets using Salesforce, ensuring accurate documentation and timely resolution of customer concerns. Maintained high customer satisfaction by providing clear communication, empathy, and efficient problem-solving. Handled both voice and non-voice processes, consistently meeting performance and quality targets. Collaborated with internal teams to escalate and resolve complex technical issues. Recognized as a Star Performer for multiple consecutive months for outstanding service delivery.
Education
Bachelor of Commerce
A.V. College of Arts, Science & Commerce
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