Headline

CTO | Process Designer

About

As a Co-founder and CTO, I view technology as a tool for growth, not an end in itself. My role is rooted in an owner’s perspective: I am responsible for the "why" and the "how" long before we decide on the "what." I believe that even the most sophisticated technology will fail if it's built on a broken process. My methodology is a deliberate, three-stage approach to scaling: 1. Business Logic First: I start by deep-diving into our business objectives to ensure every technical investment aligns with the bottom line. 2. Process Architecture: I design and refine the workflows. I fix the friction points manually to ensure the "engine" is tuned for performance. 3. Technological Amplification: Only once the process is sound do I introduce technology. Here, tech acts as an amplifier,taking a functional process and making it faster, more efficient, and infinitely scalable. As a Co-founder, I don’t just manage a department; I architect the systems that allow our entire organization to thrive.

Location

Bengaluru

AI stack

claude code

claude

codex

deepmind

elevenlabs

gemini

Work experience

Chief Technology Officer at Uniserved, Jan 2014 - Present · 12 yrs 10 mos, Mumbai Metropolitan Region, Cross-functional role sitting at the intersection of process design and technology — covering business analysis, process design and UX, with a heavy focus on digitising operations and building internal systems that actually worked for the teams using them. • Designed and built Unisourcing — a crowdsourced field project management platform for distributed Technology Infrastructure delivery • Owned the end-to-end process design behind the platform, turning operational realities into structured workflows and product features • Built and managed a Partner Management system to handle Technology Services vendor relationships • Pulled end customer requirements directly into the development roadmap rather than treating them as an afterthought • Found and implemented off-the-shelf tools where they made sense, avoiding custom builds where they weren't needed • Ran lean development teams using Agile, bringing in external resources when the work demanded it • Served as the technology sounding board for the management team — stress-testing ideas and helping pick the right tools for the job

Director at Cellular Structures Pvt Ltd, Jun 2013 - Jun 2014 · 1 yr 1 mo, Vashi, Manufacturing Cellular Concrete products for use in the construction industry. We also provided consultancy services for setting up of financially viable CC plants.

Business Relationship Manager – LSG Lufthansa Service Holding AG at Tata Consultancy Services, Sep 2011 - May 2013 · 1 yr 9 mos, Mumbai Metropolitan Region, Selected for TCS's Business Relationship Manager program, working the LSG Lufthansa Service Holding AG account — one of the larger engagements in the TTH practice. • Was the main point of contact between LSG and TCS's Travel, Transportation & Hospitality (TTH) delivery team — understanding what the client actually needed and making sure delivery heard it clearly • Worked through LSG's operational processes to identify where TCS solutions fit, and shaped those conversations accordingly • Managed day-to-day stakeholder relationships across the account, keeping both sides on the same page • Kept track of where the aviation services industry was heading to stay ahead of LSG's evolving priorities

Office of Strategy Management at Tata Consultancy Services, Jul 2011 - Sep 2011 · 3 mos, Nirlon Knowledge Park, Mumbai

Transformation Consultant at Tata Consultancy Services, Jul 2009 - Jul 2011 · 2 yrs 1 mo, Worked across TCS's transformation practice in two streams — client-facing process transformation and an internal HR transformation role — helping improve operational effectiveness across multiple industry verticals and horizontal functions. • Deployed a collaboration framework to leverage the broader TCS ecosystem for client transformation initiatives • Drove business process transformation using Lean Six Sigma methodologies, identifying synergies between IT systems and underlying processes • Recommended targeted technology interventions, balancing near-term investment with long-term operational benefits • Conceptualised and drove key projects within the Talent Transformation space in the internal HR stream, working closely with Domain Leaders to map their needs to proven change models • Led succession planning initiatives and drove deployment optimisation for Professional Development Plans

Summer Intern at Reliance Communications, May 2008 - Jun 2008 · 2 mos, Blackberry EWG (Enterprise Wireless Group). Summer internship project in selling of Blackberry Phones to key executives, utilising the Scarcity Technique to drive demand.

Content Writer at eClerx, Aug 2006 - May 2007 · 10 mos, Wrote marketing and technical copy for technology products listed on the Dell USA website. Research was done from product datasheets and online sources, translating spec-heavy information into clear, customer-facing content. • Produced both marketing copy and technical descriptions across Dell's product catalogue • Researched products independently from datasheets and manufacturer sources to ensure accuracy • Adapted technical specifications into language suited for end consumers

Education

Advanced Certificate in Data Science and Decision Science, Data Analysis, Indian Institute of Technology, Delhi

MBA, Marketing with a focus on Services Industry, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Public links

github: https://github.com/kmcodes