Headline

“Senior Customer Success & Delivery Leader | Enterprise Cloud | Oracle | 25 Years”

About

Enterprise customers don't fail because of bad technology. They fail because nobody owns the outcome. In 26 years across Oracle and Deloitte, I've been the person who owns the outcome — when the situation is complex, when the escalation is critical, and when the stakes are highest. What that looks like in practice: ▸ Coordinated a 24-hour outage across 50+ enterprise banking and public sector customers. Zero churn. Commended by Oracle senior leadership. ▸ Inherited the highest-escalation account in the portfolio. Personally resolved a 6-month critical issue nobody else could close. That account became our most stable relationship. ▸ Led a JAPAC-wide OCI security compliance programme across 80+ enterprise customers in 6 months — zero regulatory breaches. ▸ Recently certified in Microsoft Azure (AZ-900) — because staying current is non-negotiable at 26 years. After 26 years leading enterprise outcomes, I've seen what separates CS functions that scale from those that don't. If that's a conversation worth having — I'm always open to connecting.

Location

Bengaluru

AI stack

claude

codex

gemini

grok

Work experience

Senior Technical Account Manager at Oracle, Jan 2013 - Present · 13 yrs 9 mos, Bangalore, Senior delivery and customer success leader managing a strategic portfolio of enterprise Oracle Cloud accounts across SaaS, PaaS, and OCI in Financial Services and Public Sector. What I deliver: ▸ 95%+ CSAT and NPS 8–9 sustained across all managed accounts with 100% contract retention and zero chur ▸ Appointed sole communication coordinator for a 24-hour data centre outage impacting 50+ enterprise customers — managed parallel tracks to Oracle senior leadership and all impacted accounts simultaneously with zero communication gaps and zero churn ▸ Personally drove resolution of a 6-month unresolved critical technical issue by escalating directly to Oracle development teams — turned the highest-escalation account in the portfolio into the most stable ▸ Deployed AI automation reducing monthly reporting effort by ~40% — implemented structured QBRs, risk logs, and SR trend analysis across all accounts ▸ Mentored 15 TAMs across Oracle India — built onboarding programme reducing time-to-independence from 12 months to 3 months; designated Backup Geo Lead by Oracle leadership

Manager at Deloitte Consulting, May 2004 - Jan 2013 · 8 yrs 9 mos, Bangalore, Enterprise ITSM and technology delivery contributor across large-scale programmes for Fortune 500 and public-sector clients. Worked directly with client IT leadership teams across multi-year, multi-million dollar engagements. Contributed to enterprise transformation programmes of up to $10M in value across 2-year delivery cycles, working directly with client IT Manager and senior technology teams Supported delivery of ITIL-aligned incident, problem, and change management frameworks for enterprise clients — improving service quality, delivery predictability, and customer satisfaction Gained exposure to governance frameworks, delivery assurance practices, and executive reporting standards across Fortune 500 and public-sector environments

Systems Engineer at Polaris Software Labs, Feb 2004 - Apr 2004 · 3 mos,  Preparing the Design Documents Based on the Functional Design.  This project is for maintaining the Customer details.  Performing impact analysis for the same.  Responsibilities include Siebel Configuration using Siebel Tools.

Senior Technical Engineer at Sutherland Technologies, Jun 2002 - Jan 2004 · 1 yr 8 mos,  Provide Technical Support via email and voice

Education

Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, Symbiosis Institute of Computer Studies and Reasearch

BE, Mechanical, Bharath Engg College