Karthikeyan J. profile photo 1 on Tal

Karthikeyan J.

Senior AI & Automation Product Manager - Cisco IQ

Bengaluru

23+ years of work experience

Cisco
Jan 20233 yrs 8 mosPresent

Bengaluru, Karnataka, India

Key focus areas: ✅ AI-powered Network Migration Automation: Spearheaded initiatives driving product adoption in Billions and multi-million-dollar service revenue, streamlining complex migrations. ✅ Intelligent Workforce & Project Management: Optimized planning and execution for a large global workforce, enhancing productivity and efficiency. ✅ AI-Driven Project Execution: Improved operational efficiency across thousands of projects annually, reducing delays and enhancing forecasting accuracy. ✅ AI-Enhanced Change Request Monetization: Implemented automation-driven revenue expansion strategies, capturing missed opportunities. ✅ Technical Application Rationalization: Delivered substantial cost savings and technical debt reduction through automation, architectural analysis, and code refactoring. ✅ Infrastructure as Code (IaC): Architected scalable, AI-driven solutions leveraging IaC principles for repeatability, security, and efficiency. ✅ Customer Satisfaction (CSAT) Impact: Led initiatives that significantly improved customer experience and satisfaction scores. 🔹 Cross-functional Leadership & Global Influence • Collaborated with architects and engineering teams to drive automation success. • Led and influenced a global team of senior architects. • Implemented AI-powered forecasting and risk mitigation strategies. 🔹 Strengths-Driven Approach • Strategic Thinking: Aligned automation roadmaps with long-term business objectives. • Analytical Decision-Making: Leveraged data-driven insights to optimize strategies. • Innovation & Vision: Developed AI-powered solutions anticipating industry trends. • Continuous Learning & Adaptability: Fostered a culture of innovation in enterprise environments. 🔹 Core Expertise • AI-Driven Optimization & Cloud-Native Architectures • Enhanced Workforce Planning & Risk Management • Cloud-First Strategies with Infrastructure as Code (IaC) • AI-Enabled Decision-Making & Automation
Cisco
Apr 20139 yrs 9 mosDec 2022

Bengaluru, Karnataka, India

Key Expertise & Impact: ✅ Cloud & Network Architecture Leadership • Designed and implemented scalable multi-cloud & hybrid network architectures across Data Center, Cloud, and Enterprise domains. • Directed greenfield & brownfield network migrations, minimizing downtime and optimizing performance. ✅ Automation & AI-Driven Optimization • Co-led Platform, Automation & Engineering (PAE) teams, integrating AI-driven automation, analytics, and DevNet solutions. • Applied Big Data & AI-powered analytics (Splunk & ELK Stack) for predictive failure analysis in IaaS environments. • Implemented Infrastructure as Code (IaC), enhancing network efficiency, scalability, and security. ✅ Customer Success & Global Service Delivery • Managed Cisco’s Managed Services & Cloud customers, acting as a key escalation point and ensuring service excellence. • Led Tier-4 escalation support for mission-critical networks, ensuring high availability and seamless operations. • Re-engineered service delivery models, shifting from tier-based support to platform-tenant models, improving CSAT & KPIs. • Built and led global Network & Cloud Operations teams, driving recurring revenue growth and operational reliability. ✅ Cross-Functional Leadership & Strategy • Directed 50+ IT professionals, setting up offshore delivery centers (ODCs) and optimizing service transition frameworks. • Established industry-leading governance, security, and automation best practices for enterprise-scale networks. Core Expertise: ✔ Multi-Cloud & Hybrid Network Architectures ✔ AI & Data-Driven Network Insights ✔ Software-Defined Networking (SDN) & Data Center Automation ✔ Network & Cloud Migrations (Greenfield/Brownfield) ✔ IT Service Management & Operational Transformation ✔ Infrastructure as Code (IaC) & DevNet Automation
Infosys
Jan 20067 yrs 4 mosApr 2013

Bengaluru, Karnataka, India

Key Deliveries: ✅ Enterprise Network Architecture & Deployment • Designed and deployed large-scale Data Center & Campus Networks globally using Cisco Catalyst, Nexus, MDS, UCS, routers, firewalls, and load balancers. • Led Tier-3 support for enterprise LAN & WAN architectures, optimizing Core, Distribution, Access, and Server Farm layers. ✅ Advanced Routing & Network Transformation • Architected MPLS-based enterprise networks, integrating OSPF, MP-BGP, and MPLS Traffic Engineering for performance and reliability. • Led EIGRP to OSPF & BGP migrations, ensuring scalability and operational efficiency. ✅ Secure & Scalable Network Solutions • Designed secure Air-Gapped ODCs & Offshore Delivery Centers (ODCs) for enterprise clients across greenfield & brownfield environments. • Successfully executed VSS migrations and transitioned spanning-tree configurations from PVST to MST after rigorous lab validation. ✅ Infrastructure & IP Management • Managed Enterprise IP Addressing (IPv4, IPv6) and oversaw DHCP cluster deployments to enhance network efficiency. • Designed Content Delivery Networks (CDN) with strict QoS SLAs to optimize performance and reliability. ✅ Collaboration & Unified Communications • Led the design & deployment of Polycom HD Video & Cisco TelePresence solutions, improving enterprise communication. Core Expertise: ✔ Data Center & Campus Network Design ✔ MPLS, BGP, OSPF & Advanced Routing ✔ Network Migration & Enterprise Transformation ✔ IP Address Management (IPv4/IPv6) & DHCP ✔ QoS & Content Delivery Networks (CDN) ✔ Cisco TelePresence & Polycom Video Solutions
May 20032 yrs 7 mosNov 2005

Chennai Area, India

MPLS implementation and support. PPP, LAN support, Frame Relay. Nortel Meridian switch implementation and support

Karthikeyan’s AI Stack

claude
claude
cursor
cursor
mcp
mcp
perplexity
perplexity
claudecode
claudecode
githubcopilot
githubcopilot

Education

Indian School of Business

Leadership with AI, Artificial Intelligence

Indian School of Business

20232023
Indian Institute of Management Bangalore

Associate Data Scientist, Data Science

Indian Institute of Management Bangalore

20162016

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Headline

Senior AI & Automation Product Manager - Cisco IQ

About

I’m a Senior Product Manager driving Agentic CX Service Delivery- AI-first automation, scalable systems, and platform strategy— on Cisco IQ I specialize in: • AI-powered CX transformation • IaC-driven infrastructure automation • PRDs rooted in system thinking and outcome alignment • Large-scale network migrations with measurable business impact Whether it’s Agentic AI, platform orchestration, or enterprise workflows, I bring clarity, speed, and long-term value to every product I build. What I value:: Systems over sprints. Clarity over clutter. Execution that scales.

Location

Bengaluru

AI stack

claude

cursor

mcp

perplexity

claudecode

githubcopilot

Work experience

Automation and AI Product Portfolio Lead at Cisco, Jan 2023 - Present · 3 yrs 8 mos, Bengaluru, Karnataka, India, Key focus areas: ✅ AI-powered Network Migration Automation: Spearheaded initiatives driving product adoption in Billions and multi-million-dollar service revenue, streamlining complex migrations. ✅ Intelligent Workforce & Project Management: Optimized planning and execution for a large global workforce, enhancing productivity and efficiency. ✅ AI-Driven Project Execution: Improved operational efficiency across thousands of projects annually, reducing delays and enhancing forecasting accuracy. ✅ AI-Enhanced Change Request Monetization: Implemented automation-driven revenue expansion strategies, capturing missed opportunities. ✅ Technical Application Rationalization: Delivered substantial cost savings and technical debt reduction through automation, architectural analysis, and code refactoring. ✅ Infrastructure as Code (IaC): Architected scalable, AI-driven solutions leveraging IaC principles for repeatability, security, and efficiency. ✅ Customer Satisfaction (CSAT) Impact: Led initiatives that significantly improved customer experience and satisfaction scores. 🔹 Cross-functional Leadership & Global Influence • Collaborated with architects and engineering teams to drive automation success. • Led and influenced a global team of senior architects. • Implemented AI-powered forecasting and risk mitigation strategies. 🔹 Strengths-Driven Approach • Strategic Thinking: Aligned automation roadmaps with long-term business objectives. • Analytical Decision-Making: Leveraged data-driven insights to optimize strategies. • Innovation & Vision: Developed AI-powered solutions anticipating industry trends. • Continuous Learning & Adaptability: Fostered a culture of innovation in enterprise environments. 🔹 Core Expertise • AI-Driven Optimization & Cloud-Native Architectures • Enhanced Workforce Planning & Risk Management • Cloud-First Strategies with Infrastructure as Code (IaC) • AI-Enabled Decision-Making & Automation

Senior Solutions Architect - Customer Advocacy at Cisco, Apr 2013 - Dec 2022 · 9 yrs 9 mos, Bengaluru, Karnataka, India, Key Expertise & Impact: ✅ Cloud & Network Architecture Leadership • Designed and implemented scalable multi-cloud & hybrid network architectures across Data Center, Cloud, and Enterprise domains. • Directed greenfield & brownfield network migrations, minimizing downtime and optimizing performance. ✅ Automation & AI-Driven Optimization • Co-led Platform, Automation & Engineering (PAE) teams, integrating AI-driven automation, analytics, and DevNet solutions. • Applied Big Data & AI-powered analytics (Splunk & ELK Stack) for predictive failure analysis in IaaS environments. • Implemented Infrastructure as Code (IaC), enhancing network efficiency, scalability, and security. ✅ Customer Success & Global Service Delivery • Managed Cisco’s Managed Services & Cloud customers, acting as a key escalation point and ensuring service excellence. • Led Tier-4 escalation support for mission-critical networks, ensuring high availability and seamless operations. • Re-engineered service delivery models, shifting from tier-based support to platform-tenant models, improving CSAT & KPIs. • Built and led global Network & Cloud Operations teams, driving recurring revenue growth and operational reliability. ✅ Cross-Functional Leadership & Strategy • Directed 50+ IT professionals, setting up offshore delivery centers (ODCs) and optimizing service transition frameworks. • Established industry-leading governance, security, and automation best practices for enterprise-scale networks. Core Expertise: ✔ Multi-Cloud & Hybrid Network Architectures ✔ AI & Data-Driven Network Insights ✔ Software-Defined Networking (SDN) & Data Center Automation ✔ Network & Cloud Migrations (Greenfield/Brownfield) ✔ IT Service Management & Operational Transformation ✔ Infrastructure as Code (IaC) & DevNet Automation

Principal Technology Specialist at Infosys, Jan 2006 - Apr 2013 · 7 yrs 4 mos, Bengaluru, Karnataka, India, Key Deliveries: ✅ Enterprise Network Architecture & Deployment • Designed and deployed large-scale Data Center & Campus Networks globally using Cisco Catalyst, Nexus, MDS, UCS, routers, firewalls, and load balancers. • Led Tier-3 support for enterprise LAN & WAN architectures, optimizing Core, Distribution, Access, and Server Farm layers. ✅ Advanced Routing & Network Transformation • Architected MPLS-based enterprise networks, integrating OSPF, MP-BGP, and MPLS Traffic Engineering for performance and reliability. • Led EIGRP to OSPF & BGP migrations, ensuring scalability and operational efficiency. ✅ Secure & Scalable Network Solutions • Designed secure Air-Gapped ODCs & Offshore Delivery Centers (ODCs) for enterprise clients across greenfield & brownfield environments. • Successfully executed VSS migrations and transitioned spanning-tree configurations from PVST to MST after rigorous lab validation. ✅ Infrastructure & IP Management • Managed Enterprise IP Addressing (IPv4, IPv6) and oversaw DHCP cluster deployments to enhance network efficiency. • Designed Content Delivery Networks (CDN) with strict QoS SLAs to optimize performance and reliability. ✅ Collaboration & Unified Communications • Led the design & deployment of Polycom HD Video & Cisco TelePresence solutions, improving enterprise communication. Core Expertise: ✔ Data Center & Campus Network Design ✔ MPLS, BGP, OSPF & Advanced Routing ✔ Network Migration & Enterprise Transformation ✔ IP Address Management (IPv4/IPv6) & DHCP ✔ QoS & Content Delivery Networks (CDN) ✔ Cisco TelePresence & Polycom Video Solutions

Network Engineer at i2i Enterprise Pvt. Ltd, May 2003 - Nov 2005 · 2 yrs 7 mos, Chennai Area, India, MPLS implementation and support. PPP, LAN support, Frame Relay. Nortel Meridian switch implementation and support

Education

Leadership with AI, Artificial Intelligence, Indian School of Business

Associate Data Scientist, Data Science, Indian Institute of Management Bangalore