Headline

Program Management | Program Delivery | Customer Success| Account Management | Product Support

About

A dedicated professional with over 12 years of experience in program management, customer success, and account management, previously serving as a Project Manager at Opteamix. Known for leveraging troubleshooting expertise, customer experience focus, and process improvement initiatives to support enterprise products and B2B/B2C SaaS solutions. Demonstrated success in managing client engagement, product implementation, and end-to-end program delivery in various domains, including retail and e-commerce. Committed to enhancing customer satisfaction through effective solutions and collaborative approaches to problem-solving. Holds certifications in Scrum Master and ITIL® Foundation.

Location

Bengaluru

AI stack

gemini

Work experience

Project Manager at Opteamix, Oct 2022 - Dec 2022 · 3 mos, Bengaluru, Karnataka, India

Associate Consultant at Tata Consultancy Services, Aug 2021 - Oct 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India

Program Manager at Qwikcilver Solutions, Jan 2018 - Aug 2020 · 2 yrs 8 mos, Handle the end to end Gift card program solutioning for major Indian Retail in various domains such as electronics, apparels, e-commerce websites.

Technical Lead at Opteamix LLC, Apr 2016 - Jan 2018 · 1 yr 10 mos, Bangalore, Lead the Application Admin team in Bangalore ODC.

Senior Software Engineer at Altisource, May 2013 - Apr 2016 · 3 yrs, Bangalore,  Closely interacting with customers and business users to analyse incidents of varying complexities, identifying bugs and providing fixes together with other internal stakeholders.  Conduct WebEx with customers to check production issue and resolve them over the WebEx session/call.  Problem Management, UAT support and deployment of new projects and patches in production.  Issue reproduction in controlled environment and troubleshooting over WebEx.  Regularly interacting with various internal infrastructure teams to resolve application outage.  Mentoring junior engineers and educating them on support processes and technical know-how.

Technical support Engineer 2 at EMC Corporation, Sep 2012 - May 2013 · 8 mo, Bangalore

Software Engineer at Accenture IDC, Aug 2008 - Sep 2012 · 4 y 1 mo, Bangalore

Education

Bachelor of Engineering (B.E.), Mechanical Engineering, Visvesvaraya Technological University

Bachelor of Engineering (B.E.), Mechanical Engineering, MS Ramiah Institute Of Technology