Headline

Major Incident Management Specialist | Cloud & Infrastructure Operations | AWS Certified | Azure · Active Directory · Office 365 | Accenture | Open to India & Global Roles

About

IT Support professional with 7+ years of experience delivering enterprise-grade cloud and infrastructure support across global clients at Accenture, Kyndryl, and Wipro. Currently working as an Application Cloud Tech Support Analyst at Accenture, managing L1/L2/L3 escalations, administering Active Directory and Office 365 environments, and supporting AWS and Azure cloud infrastructure for enterprise clients. AWS Cloud Practitioner Certified (Apr 2026) | Certified Project Management Associate Core strengths: • Cloud Support: AWS, Microsoft Azure, Office 365 • Identity & Access: Active Directory, Remote Desktop, MFA • ITSM: Incident Management, SLA Compliance, Root Cause Analysis • Tools: ServiceNow, JIRA, Microsoft Teams, RDP I thrive in fast-paced, cross-functional environments and am experienced supporting global teams across time zones — making me a strong fit for both India-based and international remote roles. Open to: Technical Support Engineer | Cloud Support Analyst | IT Operations | Service Desk Lead | IT Infrastructure roles — India & Worldwide. Accenture, as an Application Cloud Tech Support Analyst, I contribute to addressing technical challenges and enhancing user experiences by leveraging my skills in Microsoft Office, Remote Desktop, and Office 365. Collaborating with teams, I support technical operations in a dynamic environment. With a Bachelor of Commerce degree from the University of Mysore, I integrate technical and analytical capabilities to deliver effective solutions. My focus remains on fostering communication, teamwork, and seamless support in cloud-based technical environments.

Location

Bengaluru

AI stack

claude

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notebooklm

ChatGPT

Microsoft Copilot

Qwen

Work experience

Application Cloud Tech Support Analyst at Accenture, Feb 2023 - Present · 3 yrs 8 mos, Bengaluru, Manage L1/L2/L3 technical escalations for cloud-hosted enterprise applications supporting 500+ end users Administer Active Directory, Office 365, and Azure — provisioning, deprovisioning, and access control Troubleshoot AWS-hosted application issues, reducing average resolution time by 20% Collaborate with cross-functional global teams to maintain 99.9% SLA compliance Act as SME for cloud infrastructure incidents and internal knowledge base articles

Senior Technical Analyst at Kyndryl, Aug 2021 - Feb 2023 · 1 yr 7 mos, India, Provided advanced desktop and remote infrastructure support for enterprise clients in a 24/7 environment Managed Active Directory operations including GPO, user lifecycle, and permission management Led incident triage and root cause analysis for critical IT outages, minimizing business impact

Service Desk Analyst at Wipro Limited, Apr 2018 - Apr 2020 · 2 yrs 1 mo, Mysore, Handled inbound IT support tickets across hardware, software, and network domains Resolved 95%+ of tickets within SLA windows across voice and chat channels Maintained IT asset inventory for 200+ users and supported new employee onboarding

Education

Bachelor of Commerce - BCom, Bcom, University of Mysore