---
title: "Karthik Raj - Senior Program Manager in Greater Bengaluru Area | Tal"
description: "Meet Karthik Raj, Enterprise Program Manager & Customer Success Leader | Cloud Transformation · SaaS Adoption · ITSM | PMP · ITIL | Atlassian · IBM · Kyndryl | 9.2M+ Users Migrated | Executive Escalations | Bengaluru based in Greater Bengaluru Area. AI stack includes antigravity, claude code, and c..."
image: "https://tal.club/meet/karthik-r-8/share-image"
---

# Karthik Raj on Tal

## Headline

Enterprise Program Manager & Customer Success Leader \| Cloud Transformation · SaaS Adoption · ITSM \| PMP · ITIL \| Atlassian · IBM · Kyndryl \| 9\.2M\+ Users Migrated \| Executive Escalations \| Bengaluru

## About

I build the systems that get enterprise customers to value — faster, and at scale\. Over 17 years across Atlassian, IBM, Kyndryl, HP, and Flipkart, I've led programs that moved 1\.2M\+ users to the cloud, compressed migration timelines from 6 months to 90 days, and turned critical account escalations into long\-term renewals\. My work spans enterprise cloud transformation, SaaS adoption, program delivery, and customer success — with one through\-line: measurable outcomes for the business and the customer\. At Atlassian, I own cloud migration programs for global enterprise accounts\. I qualify pipeline, drive cross\-functional execution across Engineering, Product, Partners, and Customer Success, and convert customer feedback into product improvements\. I cut a critical process dependency from 15\+ days to under 3 hours — a 97% reduction\. I built partner\-led delivery models that scaled migration volume without sacrificing governance or quality\. At IBM, I drove a full operational turnaround for a flagship enterprise insurance account — taking SLA compliance from 70% to 95%\+ in four months, securing contract renewal, and protecting long\-term GRR\. I maintained 99\.9% high\-availability SLA for a major ANZ banking client across hybrid and private cloud environments\. I owned Sev\-1 and Sev\-2 incident bridges, mobilised recovery teams under pressure, and kept C\-level stakeholders informed in real time\. At Kyndryl, I improved speed\-to\-execution from pre\-sales to delivery by 20% with 98% on\-time milestone achievement\. My edge: I operate at the intersection of technical credibility and executive presence\. I can run an incident bridge and brief a C\-suite the next morning\. I understand cloud architecture well enough to earn the trust of engineers, and I understand customer success well enough to own retention, value realization, and renewal risk\. ▸ Certifications: PMP \(PMI\) · ITIL Intermediate · Microsoft Azure AZ\-900 · Atlassian Cloud Foundations · Atlassian ITSM/JSM · Agile Practitioner ▸ Domain expertise: BFSI · Enterprise SaaS · Cloud Transformation · ITSM · Hybrid Cloud ▸ Key skills: Program Management · Customer Success · Agile Delivery · Stakeholder Governance · Escalation Management · Risk & Issue Management · SLA/SLO Governance · OKR Alignment · Partner\-Led Delivery Targeting: Senior Program Manager · Senior Project Manager · Customer Success Manager · Delivery Manager roles at enterprise SaaS or cloud\-native companies\. Based in Bengaluru; open to hybrid and global\-remote\. Let's connect → karthikr230313@gmail\.com

## Location

Greater Bengaluru Area

## AI stack

antigravity

claude code

claude

gemini

ChatGPT

## Work experience

Senior Program Manager at Atlassian, Mar 2022 \- Present · 4 y 7 mo, Bengaluru, Karnataka, India, • Enterprise Cloud Migrations: Lead complex, large\-scale cloud migrations for Atlassian’s premier global customers, aligning technical customer solutions with overarching business strategies\. • Pipeline Readiness: Evaluate and qualify inbound enterprise clients for migration readiness based on strict technical and operational parameters to ensure flawless execution\. • Cross\-Functional Leadership: Orchestrate delivery across matrixed teams, serving as the central bridge between Customer Success, Field Operations, Technical Support, and Product Engineering\. • Product Strategy & Voice of the Customer: Translate complex customer trends and feedback into actionable insights, actively driving bug and feature prioritization to improve platform tooling, processes, and documentation\. • Executive Escalation Management: Own and resolve high\-stakes, executive\-level customer escalations, providing strategic resolution frameworks to senior internal and external stakeholders\. • Strategic Initiatives: Spearhead Key Result \(KR\) and Key Business Lever \(KBL\) projects to drive systemic operational improvements and overall business growth\.

Project Delivery Manager at Kyndryl, Sep 2021 \- Feb 2022 · 6 mos, India, • Interface and Alignment: Interface extensively with sales, consulting, and engineering organizations to facilitate comprehensive solution design and technical planning sessions\. • Strategic Execution: Exercise independent judgment in translating complex business needs into scalable cloud architectures and sales\-driven solution propositions\. • Process Implementation: Design and facilitate structured project planning, technical discovery, and agile delivery ceremonies to ensure the execution of high\-quality infrastructure outputs\. • Customer Relationship Management: Oversee key customer accounts throughout the project lifecycle, proactively managing and resolving complex technical and operational concerns to ensure seamless delivery\. • Stakeholder Communication: Initiate and facilitate critical discussions with senior management and key stakeholders, delivering timely, transparent project updates that successfully increased stakeholder satisfaction by 20%

Service Delivery Manager at IBM, Sep 2017 \- Sep 2021 · 4 yrs 1 mo, Bengaluru, Karnataka, India, • Operational Turnaround: Spearheading critical IT service delivery turnarounds, successfully elevating service level agreement \(SLA\) compliance from a 70% baseline to a sustained 95% within four months for a prominent enterprise insurance client\. • Critical Incident Ownership: Exercising full accountability for the end\-to\-end management, communication, and resolution of all Severity 1 and Severity 2 critical incidents\. • Architecture & Cloud Alignment: Collaborating directly with Infrastructure Architecture and Engineering teams to ensure operational considerations are seamlessly factored into system designs across hybrid, private, and public cloud models\. • Process Optimization & Automation: Designing and implementing continuous improvement initiatives, including the automation of virtual machine decommissioning, which drove a 22% reduction in overall support tickets\. • Project\-to\-Production Transitions: Managing the seamless transition of new system designs from the project phase into live production, facilitating design reviews and change processes with internal teams and third\-party partners\. • Stakeholder & Vendor Coordination: Initiating and facilitating discussions with internal and external partners during critical service issues, mobilizing ad\-hoc recovery teams to minimize business impact\. • Enterprise Infrastructure Leadership: Overseeing daily IT operations, incident management, and data center deployments \(including complex branch rollouts\), consistently achieving a 99\.9% high availability SLA for a major ANZ banking client\.

Enterprise Account Manager at IBM, Feb 2017 \- Sep 2021 · 4 yrs 8 mos, BFSI Domain Customer Success: Acted as the dedicated post\-sale account leader for a major ANZ banking client and a flagship enterprise insurance client, fostering deep trust and executing tailored success plans within highly regulated financial environments\. Retention, Renewals & Risk Mitigation: Proactively tracked account health to identify and mitigate churn risks early\. Orchestrated a massive operational turnaround for a flagship account, demonstrating ongoing value by elevating service compliance from 70% to 95%\+ in four months to secure long\-term contract renewals\. Value Realization & Executive Advocacy: Conducted continuous executive\-level reviews to showcase ROI, mitigate technical challenges, and ensure long\-term client trust across complex hybrid, private, and public cloud ecosystems\. Problem Solving & Internal Advocacy: Acted as the voice of the customer internally, partnering directly with technical support and external vendor teams to proactively resolve complex platform issues, consistently maintaining a 99\.9% high\-availability SLA\.

Major Incident Manager at IBM, Feb 2017 \- Sep 2017 · 8 mos, India

Operations Manager at HealthifyMe, Sep 2016 \- Dec 2016 · 4 mos, Bengaluru, Karnataka, India

Manager at Flipkart, Sep 2014 \- Jul 2016 · 1 yr 11 mos, Greater Bengaluru Area

## Education

Master of Business Administration, Operations Management and Supervision, Periyar University, Salem

[View the original profile](https://tal.club/meet/karthik-r-8)

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