Headline

Data Engineer | Data Warehousing | SQL | Snowflake | ETL

About

I want to switch my career to DataScience, and want to build my career with all the knowledge to be among one of the Data Scientist.

Location

Bengaluru

AI stack

cursor

hugging face

langchain

ollama

Work experience

Associate data engineer at Digit Insurance, May 2025 - Dec 2025 · 8 mos, Bengaluru

Sr. Engineer at Concentrix, Sep 2022 - May 2024 · 1 yr 9 mos, Collected and analyzed support team performance data, including metrics like response times, resolution rates, customer satisfaction scores, and individual agent performance. Developed and maintained comprehensive dashboards and reports providing instant insights into team performance. Utilized data visualization tools like Power BI, Tableau, and Excel to present complex data clearly and effectively. Regularly provided management and stakeholders with findings and recommendations for consideration and implementation. Worked alongside support team leaders to formulate strategies and action plans informed by data analysis. Aided in establishing attainable team objectives and key performance indicators (KPIs). Offered recommendations based on data to enhance support procedures, customer satisfaction, and team productivity overall. Developed and executed solutions based on data analysis to improve workflow and decrease resolution times. Conducted analysis of customer feedback and support interactions to pinpoint prevalent issues and opportunities for enhancing the customer experience. Established feedback mechanisms to facilitate ongoing enhancement informed by customer perspectives. Utilized data analytics to forecast support requirements and distribute resources effectively. Refined team scheduling to guarantee comprehensive coverage during high-demand periods and maximize manpower efficiency. Monitored and documented team workload distribution and productivity metrics. Identified skill gaps and training requirements within the support team using performance data. Designed and executed training initiatives to meet these needs, enhancing team proficiency.

Education

Bachelor of Engineering - BE, Mechanical Engineering, Visvesvaraya Technological University