---
title: "Karthik Varanasi - Sr Customer Experience Engineering in Hyderabad | Tal"
description: "Meet Karthik Varanasi, Service Delivery and Engineering Leader @ Microsoft | Service-Level Agreements, Azure Infrastructure based in Hyderabad."
image: "https://tal.club/meet/karthik-26/share-image"
---

# Karthik Varanasi on Tal

## Headline

Service Delivery and Engineering Leader @ Microsoft \| Service\-Level Agreements, Azure Infrastructure

## About

Most people see technology as servers, systems, and dashboards\. I see it as people, reliability, and trust\. Technology is easy\. Making it reliable at scale is where the real challenge begins\. Over the past 19\+ years, I've worked across Cloud Operations, Site Reliability Engineering, Endpoint Management, Cybersecurity, and Enterprise Transformation: Helping organizations build platforms that are resilient, secure, and ready for the future\. Throughout my career, I have led the operational ownership and reliability strategy of large\-scale enterprise platforms, including Windows 365 and Azure Virtual Desktop across commercial and sovereign cloud environments\. By establishing governance models, reliability standards, operational frameworks, and support strategies, I helped enable successful service operations for Enterprise, GCC, and GCCH customers while ensuring scalability, compliance, and customer success at global scale\. Currently at Microsoft, I focus on reliability engineering, automation, AI\-driven operations, and customer success across large\-scale cloud and endpoint ecosystems\. My passion lies in transforming complex operational challenges into simple, scalable solutions that improve service resilience, operational efficiency, and business outcomes\. Interested in: • Reliability Engineering • Cloud Operations • AI\-Driven Automation • Cybersecurity • Service Excellence • Digital Transformation • Leadership Building reliable systems\. Empowering teams\. Delivering impact\.

## Location

Hyderabad

## Work experience

Sr Customer Experience Engineering at Microsoft, Jun 2025 \- Present · 1 yr 2 mos, Hyderabad, Telangana, India, Senior Site Reliability Engineering Lead – Windows 365 & Azure Virtual Desktop Led operational ownership of Windows 365 and Azure Virtual Desktop across commercial and sovereign cloud environments, establishing the governance, reliability, and support frameworks that enabled successful service operations for Enterprise, GCC, and GCCH customers\. Drive service resilience, operational excellence, automation, deployment governance, and cross\-functional engineering initiatives while mentoring teams and influencing platform strategy\.

Senior Site Reliability Engineer at Microsoft, Nov 2022 \- Aug 2025 · 2 yrs 10 mos, India, Site Reliability Engineering \| WSD ACES Service Engineering Support the operational reliability and engineering excellence of Microsoft's Windows deployment ecosystem, including Azure\-hosted Windows services, Azure Virtual Machines, Microsoft Azure Stack, Microsoft Managed Desktop, and Windows Autopatch\. Drive service resilience, automation, and large\-scale platform operations across globally distributed enterprise and cloud environments while partnering with engineering teams to deliver secure and reliable Windows experiences\.

Senior Services Engineer at Microsoft, Aug 2022 \- Nov 2022 · 4 mos, Hyderabad, Telangana, India

Subject Matter Expert & Technical Services Delivery Lead Architect at Unisys, Apr 2018 \- Oct 2019 · 1 yr 7 mos, As a Technical Services Delivery Lead Architect, I have successfully led the planning, implementation, and operationalization of cutting\-edge ConfigMgr Infrastructure and Azure Intune MDM services for a diverse client base\. My role has been pivotal in ensuring seamless transitions and service continuity for both new and existing clients, underpinned by a strong focus on strategic architecture, design, and performance optimization\. In my capacity as a leader within the Unified Endpoint Management Teams, I have been instrumental in delivering high\-impact solutions across ConfigMgr Infrastructure Implementation, Patch Management, Mobile Device Management, and security services\. My expertise extends to designing project plans, setting KPIs, and driving compliance across global operations, making me a key contributor to the success of large\-scale IT projects\. Spearheaded the planning and deployment of ConfigMgr Infrastructure and Azure Intune MDM services, ensuring alignment with client requirements and organizational goals\. Led the Unified Endpoint Management Teams in providing robust support for ConfigMgr Infrastructure Implementation, Patch Management, and Mobile Device Management, enhancing security and operational efficiency\. Provided strategic input into the architecture and design of globally managed hierarchies and patch management services, ensuring scalability and resilience\. Collaborated closely with new and existing clients to transition services smoothly, from design to implementation, and operational handover, ensuring client satisfaction and service excellence\. Utilized System Center Configuration Manager and other tools for efficient patch deployments, compliance tracking, and detailed reporting, driving high levels of service compliance and client health\. Developed and maintained compliance baselines, ensuring adherence to industry standards and enhancing overall security posture across client environments\.

Assistant Manager \(Enterprise Management Services\) at Deloitte, Dec 2014 \- Mar 2018 · 3 yrs 4 mos, Hyderabad Area, India, Strategic IT Operations & Infrastructure Leader Built India\-based delivery teams, optimized MEMCM/SCCM Operations, and led global MDM standardization across 38\+ countries, leading enterprise infrastructure, endpoint co\-management, and cloud operations\. Specialized in building secure, scalable, and resilient technology platforms through Microsoft Azure, SCCM, and modern device management solutions, while driving operational excellence, governance, and business continuity at scale\.

Sr\. Technical Engineer \(Microsoft MSIT\) at Tech Mahindra, Mar 2011 \- Dec 2014 · 3 yrs 10 mos, Microsoft Client Location, • Managing the ConfigMgr Infrastructure efficiently by leading the Incident Management Team Operations from India\. • providing support to Microsoft Customers during migration at the customer location which includes managing site boundaries configuration for all Microsoft customers\. • Managing Domain correlated issues, Responsible for multiple critical tasks in terms of estimation, timely & quality deliverable with process follow up and change request implementation and feature enhancement\. • Group Policy management\. • Test \\ Production package deployments, Asset reporting, Advertise packages, Package delivery trouble shooting and Deployment reporting\. • Responsible for the entire package life cycle including testing, validation and expire so on\. • Proactively monitoring and troubleshooting all CONFIGMGR servers and CONFIGMGR clients\. • Troubleshooting issues and maintaining services remotely when scheduled updates fail via Configuration manager\. • Handling daily, weekly, monthly, quarterly and half yearly tasks proactively like checking the Drive space availability on all site roles \(SS, DPs, MP, and WSUS etc\.\), Windows update sync status from Microsoft update site, Verify there is no inbox backlogs\. Package reach on all DPs / Packages pending since last 24 hours needs to be captured and make sure all packages are reached to DP's\. • Based on the requirement performing ConfigMgr upgrades to latest build, site migrations and hardware swap\. • Handle Microsoft Intune service side Operational tasks at a Tier\-2 Level, which includes supporting 24/7 service management for PE/ PPE/ CTiP/ TestC/ Dogfood Environments\. Troubleshooting service failures at LSUs & MSUs\. Real time data correlation & analysis\. Architecture / behavior of next wave\. Platform changes includes Change agreement, Test Validation, Roll\-out process from PPE to PE Environments and feed problem management\.

Lead Project Engineer \(Microsoft MSIT\) at WIPRO TECHNOLOGIES, Dec 2007 \- Mar 2011 · 3 yrs 4 mos, Microsoft Client Location, • Being in ConfigMgr Problem Management Team that mainly ensures for break fixing and finding root cause of the occurred incidents, also handling projects which include migrating Computers to the Microsoft Windows 7 operating system using the OSD process leveraging the System Center Configuration Manager product and the Microsoft Desktop Management Service Tools\. • Providing a seamless end\-to\-end operating system upgrade that transfers user data using User State Migration Toolkit \(USMT\), allows users to select specific productivity applications, and automatically provides updates, patches, and security fixes to a device in a single distribution\. • Troubleshooting issues and Maintaining services remotely when Scheduled updates fail via CONFIGMGR\. • Remediating the SMS client Machines that are not reporting back healthy to SMS site by investigating various SMS client logs\. Troubleshooting Hardware Inventory and Software inventory issues and fixing WMI issues\. • Working on Environmental Issues for Application Deployment Failures and Package deployment failures via SMS\\CONFIGMGR 2007examining various ConfigMgr client logs\. • Group Policy management issues\. • Managing Domain correlated issues\. • SRP \(Software Restriction Policy\) involves restricting limited Administrative rights\. • Investigating and repairing AV software on managed machines by studying logs\. • Perform UAT testing on various applications under different scenarios and on different operating systems \(Windows XP, Windows 7 & Windows 8 \- 64 bit\\32 bit\)\.

## Education

B\.tech, Information Technology, Aurora's Technological and Research Institute

[View the original profile](https://tal.club/meet/karthik-26)

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