Headline

Product Quality Manager | IBM Z® Channel Servers - Hardware Design | India Systems Development Labs

About

Seasoned Quality Professional with 20+ years track record, Demonstrated a history of working in Computer Networking, Telecommunication, Electronics Manufacturing Services, IT Product Development, Appliance & Automotive industries. Skilled in NPI, Product Quality, Customer Quality, Process Quality & Vendor Quality. Hands-on experience in handling New Product Quality Assurance, Design for Manufacturing Concepts, Product Transfer Support to EMS, Product Qualification / Validation at EMS Sites, Customer Complaints Handling, Lean Six Sigma Green Belt & Blue Belt Certification Holder, Trained for PFMEA, SPC, Poke - Yoke, ESD, IPC STD (610G), AS9100, ISO13485 & DFx

Location

Bengaluru

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Work experience

Product Quality Manager - System Hardware Design at IBM, May 2024 - Present · 2 yrs 5 mos, Bengaluru,  Field Quality assurance  Customer escalations handling  Chair RMA Review Meeting with Stakeholders  Resolving field & manufacturing issues in a timely manner  NPI Quality assurance & lessons learns deployment  Preparing Monthly report & presenting the same in global meeting  Hosting monthly E2E Quality meeting  Participating sharing inputs for various Manufacturing, Ship Stop & Pre-Stop calls  Tools & reports automations

Sr. Product Quality Engineer at Cisco Systems Inc, Jan 2021 - May 2024 · 3 yrs 5 mos, Bengaluru, Karnataka, India, Team Member of Technology & Quality - Field Quality & Reliability, Customer Escalation Closure, New Product Quality Assurance, Manufacturing Quality Management & Providing DFx Solutions  E2E HW/SW Product Quality - NPI, Sustaining, and Field (Concept Commit to EOL)  Measure and Analyze Quality Performance, Identify Key Drivers, and Drive Solutions to Improve HW/SW Quality  Product Reliability monitoring & Share feedback with top management with actions  Chair RMA Review Meeting with Stakeholders  Warranty Cost Reduction & Driving Stakeholders for CLCA  Factory Quality Improvement & Yield Monitoring  The structured root cause analysis using quality tools 8D/DMAIC for Field Quality & Reliability Failures  Failure Analysis Review Across Global Repair Sites & Drive Closed Loop Corrective Actions  Process & Tool Improvements (Partnership for Automations & Orchestration of Tools and Processes)  Components Qualification, BOM Risk, Overall Product Risk Assessment  Failure Analysis Prediction & Drive Actions to Eliminate RMA Returns  Customer Reliability Prediction Metrics & Review with CX, Accounts Team  Conduct Quality Council Meeting for All HW Quality Metrics with All Stakeholders  End of Life / Obsolete Product Management  Component Quality Improvement & Support New / Alternate Component Selection and Validation  Warranty Data Analysis & Reduce Warranty Returns by SW Fix / HW Design Change  Initiate Environment Impact Assessment Audits at Customer Data Centers

Specialist - Operations Quality (NPI, Product Transfer, Product Quality & DFx) at Nokia, Jan 2019 - Jan 2021 · 2 yrs 1 mo, Chennai Area, India, Team Member of Operations Quality - New Product Quality Assurance, Providing DFx Solutions & Product Transfer Support to Other Manufacturing Sites & EMS  New Product Quality Requirements Study & Gap Analysis  Early Involvement with R&D and understand the New product developments and requirements for New Products, closely interact with Global R&D / Product Engineering team to resolve issues  Organize Quality Plan for Pilot production and monitor the key quality indicators during NPI  Collecting Field Reliability, Warranty Return Failure Data & Lessons Learns from Previous Products & Create Mitigation Plan for Smooth NPI Execution  Prepare Procedures, Documents & Sharing Lessons Learns for Product Handover to Volume Manufacturing  Traveled Mexico, Brazil & Finland for New Product Transfer Support to EMS Factories  Engineering Change Management Requests & Implementation  Providing DFM Feedbacks to R&D for better, faster Industrialization & Cost Saving  Customer Complaints Handling & Providing Technical Solutions for ERI Reductions (Warranty Failures)  Monitoring & Maintaining Database for timely escalations which helps to improve the process & product  Had Work Experience with 5G Ready System Modules and RF Units, 4G, LTE, 3G & BSC Products Quality Assurance  hands on experience with Surface mount technology manufacturing process in factory environment  Structured root cause analysis using quality tools, like 8D/DMAIC for SMT process issues  Participate & Leading CI Strategic Projects, Internal & External Audits

Engineer - Operations Quality at Nokia, Jul 2014 - Dec 2018 · 4 yrs 6 mos, Chennai Area, India

Technician - Operations Quality at Nokia, Dec 2011 - Jul 2014 · 2 yrs 8 mos, Chennai Area, India

Jr. Engineer - Quality (Integrated Network Solutions) at Flextronics Technologies India Pvt Ltd -, Mar 2010 - Dec 2011 · 1 yr 10 mos, Chennai Area, India, Supplier Quality Improvement, Incoming Quality, Supplier Qualification & Scrap Reduction  Worked Closely with Electronic Modules, Electrical & Molding Part suppliers  Engaged with Customers in New Supplier Qualifications  Successfully Qualified New Supplier Processes by Working with them Upfront using FMEA  Worked with Customers, Suppliers & Internal Engineers to Drive Major Quality Issues  Worked Closely with Receiving Inspectors to Define Quality Expectations  Communicated Design issues to Customers through Supplier DFMs  Responsible for Manufacturing Quality Assurance on Key Account  Experienced with MS Office, Baan ERP, & Agile Softwares  Administered Supplier Quality Improvement Process to supply base in support of current product production  Initiated data analysis, part retrieval and analysis, and warranty reduction action plans for designated suppliers  Chair the Material Review Board

Quality Trainee (New Product Realization) at HCL Technologies Ltd, Aug 2008 - Mar 2010 · 1 yr 8 mos, Chennai Area, India, Team Member of New Product Realization Services (NPR) - Supported for Proto Builds Quality Assurance, both Incoming Material and Assembly Level & Addressing Gaps to Design Team, Qualifying the Modules Received from EMS Factories with respect to IPC Standards & Design Documents New Product Proto Developments:  Preparation of Final QA Check Sheet and Critical Check Points by Using Schematic and Allegro  Preparation of Work Instructions for Manufacturing Quality Assurance (System Integration as well as PCBA Level)  Preparation of Critical Check Points & Rework Instructions Based on Customer & Design Team Inputs  Line Qualification Audit for Production Lines During NPI Builds, and Closely Work with CFT’s to Resolve Gaps  Technical Specification Verification of Equivalent Components & Interacting with Purchase, Production and Quality Team for Solving Electronic Component Related Technical Queries  Supporting New Product Launch Activities and Involving Manufacturing Audit as per New Product Design, Interaction with Designers, and Preparation of Product Launch Summary (PRN)  Monitoring & Controlling the ECN Changes and Ensure Timely Implementation  Participated in External Certification Audit for AS-9100 & ISO-13485  Conducting Periodical Process Audits at Contract Manufactures Sites for PCBA Assembly

Education

Master of Technology - M.Tech, Quality Management, Birla Institute of Technology and Science, Pilani

Bachelor of Technology - B.Tech, Engineering Technology, Birla Institute of Technology and Science, Pilani