About
Experience Summary: • Result oriented IT Professional with over 5 years 6 months of IT Industry experience in phases of Application Backend Support. • 1.6 years of experience in Application Support with AWS, Kibana, Grafana – logs analysis and creating dashboard visualization for known issues. • Having Hands-on experience in Jira Board and Git. • Having sound knowledge and 3.4 years of experience in providing L2 support for Critical, high, medium and low complexity level of applications and performed in- depth analysis to resolve the production and application issues with good technical knowledge on Ecomm application. • Having a good knowledge in Change management and Provisioning for Ecomm application and good knowledge in Problem management. • Having a good knowledge in monitoring tools like Kibana, Grafana. • Having hands on experience in Citrix environment and support web-based applications and Analyzing the user facing issue. • 4 Years of experience in Application Deployment/Support - with Mongo DB and UNIX SHELL SCRIPTING) Application support for monitoring the live issues. • Implemented the reporting concepts and dashboards in Kibana to clients for ease use of access using shell scripting and Logstash filters for various device launches and received an appreciation from the client for the UI part in kibana dashboards. • Tracking all support and change requests through the Service Now/BMC remedy and Jira ticketing tools. • Quickly respond and resolve critical service outages severely impacting consumers.
Work experience
Monitoring Engineer at Glencore, Nov 2024 - Present · 1 yr 9 mos, India
Associate infrastructure engineer II at BNY Mellon, Nov 2022 - Nov 2024 · 2 yrs 1 mo, Chennai
Senior Infrastructure Engineer at BNY Mellon, Nov 2022 - Aug 2023 · 10 mos, Chennai, Tamil Nadu, India
Assistant Manager at Sify Technologies Limited., May 2022 - Nov 2022 · 7 mos, India
Associate at Cognizant, Jan 2022 - Apr 2022 · 4 mos
Programming Analyst at Cognizant, Feb 2016 - Apr 2022 · 6 yrs 3 mos, Tamil Nadu, India
Production Support Analyst at Cognizant, Feb 2016 - Apr 2022 · 6 yrs 3 mos, Chennai, TN, India
