Karthekeyan KB profile photo 1 on Tal

Karthekeyan KB

Professional

Greater Bengaluru Area

10+ years of work experience

Cognizant
Nov 20232 yrs 8 mosPresent

Bengaluru, Karnataka, India

Cognizant
Nov 20231 yr 1 moNov 2024

Managing Team of 17 Ppl with their duties and responsibilities Managing the shrinkage and leading them with proper work atmosphere Handling escalation calls Taking care of the associate KPI scores which is a key metric for the associates Clearly communicate the team's goals, mission, and purpose Ensure team members are aligned with these goals Delegating tasks to team members and communicating required timelines Allocating and managing resources required to complete a task
Tata Consultancy Services
Jan 20206 yrs 6 mosPresent

India

Unisys India
Dec 20172 yrsNov 2019

Highlight your accomplishments, using numbers if possible. Installing and troubleshooting on software and operating system related issues Provided technical support for operating system issues, enhancing user satisfaction Led laptop and desktop hardware troubleshooting, reducing downtime by [X]% Installed and configured software, improving system reliability by [XX]% Resolved [XX]+ daily IT tickets to ensure uninterrupted user productivity
Ericsson
Apr 20178 mosNov 2017

Bengaluru Area, India

Dell International Services India Pvt Ltd
Apr 20151 yr 3 mosJun 2016

Bengaluru Area, India

• Part of a high pressure client facing team that was focused on delivering a positive customer experience according to Dell standards, • Typical laptop workload involves blue/black screens, memory alloc issues, hard disc failures, network bandwidth issues, OS corruption, virus blocking & cleaning etc., • Typical server workload involves scalability, driver compatibility, memory alloc issues, hard disc failures, ISP outage, SFTP & FTP, OS corruption, Ethernet cabling issues etc, • Experienced in installing, upgrading & troubleshooting Client OS (XP, 7, 8 etc) and Server OS (Windows Server 2000, 2003 etc), • Took ownership for creating a knowledge base for the team on the install plan for new OS, • Assist customers to maintain business continuity by re-creating server environments for problem replication & troubleshooting, • Created a ‘product line cheat sheet’ for quick resolution to several issues for the team, • Redesigned the slow performance diagnostics module to run 50% faster, • Up to date about the Dell product line ranging from Inspiron, XPS, Latitude Laptops to Inspiron, Dimension & XPS Servers

Education

Bachelor of studies, hospitality and tourism in management

Shevaroys College of Hotel Managemnt & Catering Technology

20043 yrs2007

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Headline

Professional

Location

Greater Bengaluru Area

Work experience

Information Technology Team Lead at Cognizant, Nov 2023 - Present · 2 yrs 8 mos, Bengaluru, Karnataka, India

Business Process Lead at Cognizant, Nov 2023 - Nov 2024 · 1 yr 1 mo, Managing Team of 17 Ppl with their duties and responsibilities Managing the shrinkage and leading them with proper work atmosphere Handling escalation calls Taking care of the associate KPI scores which is a key metric for the associates Clearly communicate the team's goals, mission, and purpose Ensure team members are aligned with these goals Delegating tasks to team members and communicating required timelines Allocating and managing resources required to complete a task

Business Process Lead at Tata Consultancy Services, Jan 2020 - Present · 6 yrs 6 mos, India

Service Desk Engineer at Unisys India, Dec 2017 - Nov 2019 · 2 yrs, Highlight your accomplishments, using numbers if possible. Installing and troubleshooting on software and operating system related issues Provided technical support for operating system issues, enhancing user satisfaction Led laptop and desktop hardware troubleshooting, reducing downtime by [X]% Installed and configured software, improving system reliability by [XX]% Resolved [XX]+ daily IT tickets to ensure uninterrupted user productivity

Engineer at Ericsson, Apr 2017 - Nov 2017 · 8 mos, Bengaluru Area, India

Resolution Expert at Dell International Services India Pvt Ltd, Apr 2015 - Jun 2016 · 1 yr 3 mos, Bengaluru Area, India, • Part of a high pressure client facing team that was focused on delivering a positive customer experience according to Dell standards, • Typical laptop workload involves blue/black screens, memory alloc issues, hard disc failures, network bandwidth issues, OS corruption, virus blocking & cleaning etc., • Typical server workload involves scalability, driver compatibility, memory alloc issues, hard disc failures, ISP outage, SFTP & FTP, OS corruption, Ethernet cabling issues etc, • Experienced in installing, upgrading & troubleshooting Client OS (XP, 7, 8 etc) and Server OS (Windows Server 2000, 2003 etc), • Took ownership for creating a knowledge base for the team on the install plan for new OS, • Assist customers to maintain business continuity by re-creating server environments for problem replication & troubleshooting, • Created a ‘product line cheat sheet’ for quick resolution to several issues for the team, • Redesigned the slow performance diagnostics module to run 50% faster, • Up to date about the Dell product line ranging from Inspiron, XPS, Latitude Laptops to Inspiron, Dimension & XPS Servers

Education

Bachelor of studies, hospitality and tourism in management, Shevaroys College of Hotel Managemnt & Catering Technology

Karthekeyan KB - Information Technology Team Lead in Greater Bengaluru Area | Tal