Headline

Technical Program Leader | Currently working as Staff TPM at Confluent | ex-Paytm, Google, upGrad | Enterprise DataTech, Conversational AI, , EdTech & FinTech Products | Speaker

About

I love to drive impact through products & scalable programs while working at the intersection of engineering, emerging technologies and business. I have a decade of total work experience in product management & technical program management roles at Paytm, Google, upGrad & Avanti Learning Centres. I like reading about AI technologies - how technologies like natural language processing, conversational AI, generative AI are disrupting and evolving our lives - powered by super models like neural networks, transformer models, generative pre-trained transformers models! In my previous role at Google, I was working on Conversational AI program - building Conversational AI platform and developing & deploying chat & voice bots to automate support and sales conversations between Google businesses and their users. I've received the performance rating of Outstanding Impact in Feb 2023 performance cycle, SEE (Strongly Exceeds Expectations) in both the performance cycles in 2022, and EE (Exceeds Expectations) in both the performance cycles in 2021. Apart from product & program management and emerging AI technologies, education is a domain always close to my heart. I have 5+ years of experience in program/product management for ed-tech products, curriculum/content development & instructional design. I have gained extensive experience in owning end-to-end learning experience and success - by building technology and analytics degree and diploma online programs/courses at UpGrad and K12 PCM courses/modules at Avanti. Learning & teaching enthusiast with a demonstrated history of working in the ed-tech industry.

Location

India

AI stack

claude code

claude

mcp

Google ADK

Work experience

Staff Technical Program Manager at Confluent, Feb 2026 - Present · 9 mos, Bengaluru

Senior Technical Program Manager at Confluent, Jun 2024 - Feb 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India

Senior Technical Program Manager at Paytm, Apr 2023 - Oct 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India, Working in the Merchant Product team - driving product development for Merchant Onboarding, Devices (Soundbox & EDCs) & Merchant Support charters.

Program Manager II at Google, Jan 2022 - Mar 2023 · 1 yr 3 mos, Sunnyvale, California, United States, Managed conversational AI program which involved developing IVR voice and chat bots for Google’s omnichannel contact center product, automating sales & support conversations for all Google businesses and their users Collaborated with client stakeholders to identify and implement wide range bot use-cases like issue/intent identification, user ID/Auth, self-servicing, lead qualification etc Responsible for annual vendor-budget and quarterly projects planning, estimating and realizing support cost savings and revenue growth for Google businesses Defined success metrics to evaluate performance and effectiveness of bots, set up post-launch analytics, troubleshooting and bot-improvements processes Worked effectively cross-functionally (engineering, product, UX, business) with teams and org leaders to drive process improvements & product excellence at Google Received performance rating of SEE (Strongly Exceeds Expectations) during both performance evaluation cycles of 2022

Technical Program Manager at Google, May 2020 - Jan 2022 · 1 yr 9 mos, Hyderabad, Telangana, Led cross-functional teams to design, build, and deploy conversational IVR solutions aka virtual agents or voice bots Founding team member who developed and executed Conversational IVR strategy from scratch for Google’s product areas like Ads Sales & Support, G-Pay, Cloud etc Worked closely with software engineers to define requirements, scope & prioritize features, driving engineering design & implementation with strong technical acumen Defined bot-dev team roles and managed team of vendor bot developers, designers, fulfilment engineers, labeling & business analysts, from Google’s suppliers & partners Provided technical guidance & leadership to bot developers in the areas of conversational design and development using Google Cloud/CCAI products like Dialogflow CX, AAM & technologies like TTS, STT, Custom Voice TTS Received performance rating of EE (Exceeds Expectations) during both performance cycles of 2021

Senior Project Manager (Technology & Analytics) at upGrad.com, Apr 2019 - May 2020 · 1 yr 2 mos, Involved in planning and execution of content creation for technology vertical programs like Full Stack Development, Blockchain for PG Diploma programs & Cloud Development, Data Science, ML-AI, IOT, Android etc for working professionals & UG students. Responsible for project planning, budgeting, hiring team to create end-to-end learning experience for technology programs with business teams and leadership, industry experts, university faculty, external vendors Leading multiple content teams managed by 2 Program Managers for data and technology vertical education programs for working professionals.

Project Manager at upGrad.com, Apr 2018 - Mar 2019 · 1 yr, Managed a team of 15+ Software Engineers, Data Analysts, Content Strategists and supervising their work to create content for different technology programs Involved in planning and timely execution of launches of different programs for each quarter, while planning the go-to-market strategy for new upcoming programs

Content Strategist at upGrad.com, Oct 2016 - Mar 2018 · 1 yr 6 mos, Building Technology & Analytics online courses. Working with the team to create Software Development & Data Science PG Diploma programs with professors from IIIT-B and industry experts. Worked as module owner for content creation of following modules in Machine Learning course: Linear & Logistic Regression, Clustering, Decision Trees etc.

Program Manager, Academic Product at Avanti Learning Centres, Apr 2015 - Oct 2016 · 1 yr 7 mos, Mumbai Area, India, Developed the organizational strategy and business plan for Rajasthan operations, which includes academic program offering, human resource planning, budgeting Managed the complete hiring, training & establishing work processes for team comprising of Curriculum Associates & Content Developers

Curriculum Developer at Avanti Learning Centres, Jun 2014 - Mar 2015 · 10 mos, Mumbai Area, India, Built Math and Physics lessons for Class 11 and Class 12.

Education

B-TECH, Electrical engineering, Indian Institute of Technology, Ropar