--- title: "Karan Sarawagi - AI Product Manager in Bengaluru | Tal" description: "Meet Karan Sarawagi, Product Manager @Dhan | Ex-Goldman Sachs | SaaS | FinTech| B2C | B2B based in Bengaluru. AI stack includes codex. Explore public work links including karansarawagi.in." image: "https://tal.club/meet/karan-sarawagi/share-image" --- # Karan Sarawagi on Tal ## Headline Product Manager @Dhan \| Ex\-Goldman Sachs \| SaaS \| FinTech\| B2C \| B2B ## About I started building products before I knew it was called product management\. During college, I noticed an emerging market for gaming accounts and built a marketplace around it\. I handled everything from customer conversations and onboarding to payments, disputes, and growth\. The venture eventually generated $100K\+ in revenue across 50\+ countries and gave me my first real lessons in product\-market fit, customer obsession, and ownership\. That curiosity took me to Goldman Sachs, where I combined engineering with operational problem\-solving and helped reduce transaction processing from two days to 30 minutes\. Wanting to understand AI more deeply, I moved to Taiwan for AI research\. There, I worked on healthcare machine\-learning systems, improved diagnostic accuracy by 28%, created pipelines for 10,000\+ MRI datasets, and explored a $2M commercial opportunity\. At Dhan, those experiences came together\. I now build AI\-first products across chat, email, and voice at more than 1M\-interaction scale\. My work has reduced live\-agent dependency by 80%, improved customer\-support outcomes, lowered Voice AI latency to 500 milliseconds, automated 90% of manual QA effort, and delivered INR 20M in annual savings\. I later co\-founded Thinnest AI, where I helped take a multilingual Voice AI platform from customer interviews and product vision to 200\+ sign\-ups and 20\+ paid customers\. What connects every chapter is a simple belief: get close to the problem, understand the user, and build quickly enough to learn\. I bring technical curiosity, high ownership, empathy, resilience, and a strong bias for action\. I’m most energized when the problem is ambiguous, the technology is evolving, and the product has the potential to create meaningful impact\. 📬 Feel free to reach out: kanuagarwal01@gmail\.com ## Location Bengaluru ## AI stack codex ## Work experience AI Product Manager at Dhan, Mar 2025 \- Present · 1 yr 7 mos, Mumbai, \- Handled 1M\+ AI\-powered customer interactions across chat, email, and voice channels, increasing self\-service adoption and reducing live\-agent dependency by 70%, while improving first\-contact resolution by 23%, CSAT by 1\.2 points, and lowering operational costs by INR 2M/Year\. \- Reduced voice\-agent escalation by 40% by leading the product development of a real\-time Voice AI support pipeline across streaming STT, LLM orchestration, RAG, tool calling, and TTS, optimizing latency \(2s → 500ms\), interruption handling, and conversation recovery to achieve 60% task completion and 52% customer containment\. \- Increased QA pass rate by 63% across 150\+ support agents by launching an AI\-powered Post Call Analytics platform that automatically gen\- erated call summaries, detected customer intent, classified dispositions, evaluated compliance and soft skills, and surfaced actionable coaching insights, reducing manual QA effort by 90%\. Research Scholar at National Central University, May 2024 \- Feb 2025 · 10 mos, Taoyuan City, Taiwan, • Worked with Prof\. Chih Yang Lin on Transforming detection of Alzheimer Disease using computer vision techniques\. • Developed a Novel algorithm using combination of dual stream network to get better classification\. • Combinations of segmentation maps using different brain regions were considered including hippocampus, palladium, etc\. • Worked on creating a new 3d dataset using Free surfer containing 3 steps of segmentation of MRI brain images\. Research Assistant at CHANDIGARH UNIVERSITY, Oct 2023 \- Apr 2024 · 7 mos, Mohali district, India, Worked under the supervision of Er Shanu Khare and Dr\. Bhupinder Kaur on developing a Robotic arm with 5 DOF along with teleops mechanism integrated using a small miniature arm 3d printed all the materials and filed a patent for the same Summer Analyst at Goldman Sachs, Jun 2023 \- Aug 2023 · 3 mos, Hyderabad, Telangana, India, Engineered Money Movements Dashboard from scratch which had usage of Ag\-Grid with ui toolkit and various filters in Reactjs while backend was built in Spring Boot\. • Worked with GraphQL to make ultimate advantage of Rest APIs,decreasing fetching time by 65%\. • Used Rest Clients to connect various backend services and wrote various Rest APIs for data collection\. • Experienced in leveraging Mithra, Sybase, and Aqua Data Studio to optimize data retrieval processes within databases\. • Used Junit , Swagger, Postman and Graphi ql for Realtime api testing saving 45% time\. Product Manager at RAJ COMMODITIES PRIVATE LIMITED, Jan 2022 \- Apr 2023 · 1 yr 4 mos, Suratgarh, Rajasthan, India, As a Product Manager and Financial Analyst at Raj Commodities, I led the development and enhancement of our trading platform for supply chain of fertilisers, ensuring a seamless and user\-friendly experience for our clients\. As a small team we tried to implement innovative features, analyzed market trends to identify new opportunities, and provided financial insights to inform product strategies\. My role involved driving user engagement, ensuring compliance with regulatory standards, and optimizing product performance through data\-driven insights\. Additionally, I conducted financial analysis to support strategic decision\-making and enhance the firm's market positioning\. ## Education National Central University Bachelor of Engineering \- BE, Computer Science, Chandigarh University \(CU\) ## Public links - karansarawagi\.in: https://karansarawagi\.in/ [View the original profile](https://tal.club/meet/karan-sarawagi) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/karan-sarawagi#person", "name": "Karan Sarawagi", "url": "https://tal.club/meet/karan-sarawagi", "image": "https://tal.club/meet/karan-sarawagi/profile-photo.jpg", "description": "Meet Karan Sarawagi, Product Manager @Dhan | Ex-Goldman Sachs | SaaS | FinTech| B2C | B2B based in Bengaluru. AI stack includes codex. 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