---
title: "Karan K. - Associate Manager Information Technology in New Delhi | Tal"
description: "Meet Karan K., Associate Manager @ Concentrix | Worked at CertIn (MeitY) | Azure Cloud | AWS | Google Cloud | VDI | Gen AI based in New Delhi."
image: "https://tal.club/meet/karan-k/share-image"
---

# Karan K\. on Tal

## Headline

Associate Manager @ Concentrix \| Worked at CertIn \(MeitY\) \| Azure Cloud \| AWS \| Google Cloud \| VDI \| Gen AI

## About

Enterprise IT\. Cloud\. VDI\. Done right\. Delivering scalable, reliable infrastructure that businesses depend on\. IT Operations & Infrastructure professional with hands\-on experience in VDI management, cloud infrastructure, and enterprise IT operations supporting large\-scale user environments\. Currently working as Associate IT Manager at Concentrix, leading VDI projects focused on performance optimization, scalability, monitoring, and SLA compliance Strong expertise in Azure Cloud, Azure Active Directory \(Azure AD\), hybrid Active Directory, Google Cloud Platform \(GCP\), Microsoft 365 administration, Windows Server, and VDI optimization using Azure Insights and Nerdio\. Experienced in incident management, problem management, vulnerability management, and infrastructure availability\. Proven ability in IT project management, team leadership, SOP creation, process auditing, client engagement, and stakeholder communication\. Adept at translating business requirements into secure, scalable, and cost\-effective IT solutions\. 🎯 Career focus on advancing into Senior IT Manager / IT Director roles with responsibility for IT strategy, infrastructure transformation, and operational excellence\. 🏆 Rewards & Recognition award winner for 3 consecutive quarters\.

## Location

New Delhi

## Work experience

Associate Manager Information Technology at Concentrix, Dec 2023 \- Present · 2 yrs 6 mos, •Project Leadership & Strategic Planning Lead a critical VDI project aimed at enhancing end\-user performance and scalability\. Manage overall project delivery by planning, resource allocation, and aligning IT initiatives with client business goals\. •Monitoring: Spearhead the continuous monitoring of the VDI environment using tools like Azure Insights and Nerdio for VM performance tracking\. Analyze performance data to drive proactive improvements and ensure adherence to SLAs\. •Process Auditing & Quality Assurance: Conduct in\-depth process audits to identify inefficiencies and potential risks\. Implement process improvements and enforce quality standards that have resulted in measurable performance gains and increased operational efficiency\. •Team Leadership & Development: Oversee a team of 5\-6 IT professionals by fostering a collaborative work environment\. Design and deliver training programs for new hires and develop comprehensive SOPs to maintain consistency and high standards across the project\. •Client Engagement & Stakeholder Management: Act as the key liaison between the client and the project team\. Regularly attend client meetings, gather detailed requirements, share actionable insights\. Ensure that client expectations are met while driving project success\. •Conflict Management & Issue Resolution: Handle internal conflicts and operational challenges effectively to maintain team cohesion and productivity\. •Change Management & Continuous Improvement: Lead continuous improvement initiatives by implementing best practices and staying abreast of emerging trends in VDI technology\. Advocate for innovation within the project framework, ensuring the solution remains scalable and future\-proof\. •Performance Metrics & Reporting: Develop and maintain detailed performance dashboards and metrics to monitor project progress, resource utilization\. Provide regular, data\-driven reports to sr\. management to support informed decision\-making and strategic planning\.

Information Technology Lead at Concentrix, Oct 2022 \- Nov 2023 · 1 yr 2 mos, • Working on in house projects with over 400k\+ user base\. • Team Support under leadership of higher management to train, supervise and support new team members\. • Creating SOPs for different type of issues\. • Working on a Hybrid model of AD and Azure AD\. • Working on Azure Cloud and Google Cloud, for auto\-scaling, load balancing and creating new incidents\. • Installing, configuring, testing and managing Operating System, Application Software and System Management Tools\. • Ensuring the highest levels of systems and infrastructure availability\. • Managing Incidents, ensuring that they are logged, progressed, updated, authorized, expedited, and resolved within the scope of the Service Level Agreement\. • Installing, configuring, and maintaining software applications and web portals\. Guiding end\-users on how to use applications\. • Performing remote installations, upgrades, and repairs using online chat, and remote desktop software\.

Network Security Engineer at Ministry of Electronics and Information Technology, Oct 2019 \- Apr 2020 · 7 mos, New Delhi, Delhi, India, • Assisted in monitoring and analyzing network traffic for potential security threats\. • Supported incident triage by reviewing alerts, logs, and suspicious network activity using SIEM tools\. • Helped conduct vulnerability scans on networks and systems, and prepared preliminary risk summaries\. • Participated in firewall, IDS/IPS policy reviews and basic configuration checks under supervision\. • Contributed to investigation of malware, phishing, or intrusion attempts affecting network infrastructure\. • Supported documentation of incidents, security findings, and daily/weekly operational reports\. • Coordinated with senior analysts for escalation and verification of network security events\.

## Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Guru Gobind Singh Indraprastha University

[View the original profile](https://tal.club/meet/karan-k)

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