---
title: "Karan Darji - UX Lead — Payments in Bangalore Urban | Tal"
description: "Meet Karan Darji, UX Lead, Payments @MakeMyTrip | Designing for 100M+ travelers | Fintech · Interaction Design based in Bangalore Urban. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/karan-darji/share-image"
---

# Karan Darji on Tal

## Headline

UX Lead, Payments @MakeMyTrip \| Designing for 100M\+ travelers \| Fintech · Interaction Design

## About

Payment is a weird thing to design for\. Nobody opens a travel app hoping to see a payment screen — they want the trip\. My job is to make that last step feel so seamless it almost doesn't exist\. I lead Payments UX at MakeMyTrip and Goibibo, which means I'm responsible for every moment a user reaches for their wallet—flights, hotels, cabs, buses, holidays, forex, insurance, and more\. Five years in, I've learned that trust & confidence is built in milliseconds: the right label, the right error message, the right fallback when something goes wrong\. In 2025, the flows I own hit 87% checkout success on MMT and 85% on Goibibo\. Along the way, we shipped several new Payment Options\. I studied Computer Engineering before doing my Masters in Interaction Design at NID \-\- design and engineering, it helps to speak both languages\. Lately I've been thinking a lot about AI and trust—specifically, how intelligent interfaces can reduce friction without making users feel like they've lost control\. If that's something you're working on too, I'd love to talk\.

## Location

Bangalore Urban

## AI stack

claude

gemini

ChatGPT

Figma Make

## Work experience

UX Lead — Payments at MakeMyTrip, Feb 2026 \- Jul 2026 · 6 mos, Bengaluru, Leading end\-to\-end Payments UX across MakeMyTrip and Goibibo, covering flights, hotels, holidays, buses, cabs, insurance, forex, and international travel across mobile and desktop\. \- Owns the full checkout experience for one of India's highest\-volume travel platforms \- Driving UX strategy for next\-gen payment flows including AI\-assisted checkout and fraud\-resilient UI patterns

Senior UX Designer — Payments at MakeMyTrip, Jan 2023 \- Jan 2026 · 3 yrs 1 mo, Bengaluru, Responsible for the Payments UX of both MakeMyTrip and Goibibo—domestic \+ international, mobile \+ desktop\. 2025 Highlights: \- Achieved 87% Checkout Success Rate \(CSR\) on MMT and 85% on Goibibo \- Launched Split Payments — enabling groups to split travel costs directly in checkout \- Launched Ask a Peer — allowing users to delegate payment to a trusted contact, a first for MMT \- Launched International Payments for Gulf countries — end\-to\-end UX for a new geography \- Onboarded ADCB Bank for Touchpoints balance redemption on MMT — first such integration for an Indian travel industry

UX Designer 2 — Payments at MakeMyTrip, Jan 2021 \- Jan 2023 · 2 yrs 1 mo, Bengaluru, Owned end\-to\-end Payments UX for Goibibo across mobile and desktop\. \- Redesigned core checkout flow, improving drop\-off at payment selection \- Worked closely with stakeholders to prevent payment failure and improve error recovery \- Started contributing to MMT payments

UX Designer — Career Platforms at Info Edge India Ltd, Jan 2020 \- Sep 2020 · 9 mos, Noida, \- Designed features for Naukri's job seeker and recruiter products\. \- Designed a training platform for Delivery Agents during COVID lockdown\. \(App: Joh Hai\)

UX Design Intern — Dating & Matrimony at Info Edge India Ltd, Jun 2019 \- Jan 2020 · 8 mos, Noida Area, India

Associate Designer — Human Resource Intelligence at Searce Inc, Jul 2015 \- Jun 2017 · 2 yrs, Pune/Pimpri\-Chinchwad Area, \- Designed internal HR tools focused on data visualisation and workforce analytics \- Worked on interfaces that translated complex HR data into actionable dashboards for decision makers

## Education

Masters in Design, Interaction Design, National Institute of Design

Bachelor's degree, Computer Engineering, Birla Vishvakarma Mahavidyalaya

[View the original profile](https://tal.club/meet/karan-darji)

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