Headline

UX Lead, Payments @MakeMyTrip | Designing for 100M+ travelers | Fintech · Interaction Design

About

Payment is a weird thing to design for. Nobody opens a travel app hoping to see a payment screen — they want the trip. My job is to make that last step feel so seamless it almost doesn't exist. I lead Payments UX at MakeMyTrip and Goibibo, which means I'm responsible for every moment a user reaches for their wallet—flights, hotels, cabs, buses, holidays, forex, insurance, and more. Five years in, I've learned that trust & confidence is built in milliseconds: the right label, the right error message, the right fallback when something goes wrong. In 2025, the flows I own hit 87% checkout success on MMT and 85% on Goibibo. Along the way, we shipped several new Payment Options. I studied Computer Engineering before doing my Masters in Interaction Design at NID -- design and engineering, it helps to speak both languages. Lately I've been thinking a lot about AI and trust—specifically, how intelligent interfaces can reduce friction without making users feel like they've lost control. If that's something you're working on too, I'd love to talk.

Location

Bangalore Urban

AI stack

claude

gemini

ChatGPT

Figma Make

Work experience

UX Lead — Payments at MakeMyTrip, Feb 2026 - Jul 2026 · 6 mos, Bengaluru, Leading end-to-end Payments UX across MakeMyTrip and Goibibo, covering flights, hotels, holidays, buses, cabs, insurance, forex, and international travel across mobile and desktop. - Owns the full checkout experience for one of India's highest-volume travel platforms - Driving UX strategy for next-gen payment flows including AI-assisted checkout and fraud-resilient UI patterns

Senior UX Designer — Payments at MakeMyTrip, Jan 2023 - Jan 2026 · 3 yrs 1 mo, Bengaluru, Responsible for the Payments UX of both MakeMyTrip and Goibibo—domestic + international, mobile + desktop. 2025 Highlights: - Achieved 87% Checkout Success Rate (CSR) on MMT and 85% on Goibibo - Launched Split Payments — enabling groups to split travel costs directly in checkout - Launched Ask a Peer — allowing users to delegate payment to a trusted contact, a first for MMT - Launched International Payments for Gulf countries — end-to-end UX for a new geography - Onboarded ADCB Bank for Touchpoints balance redemption on MMT — first such integration for an Indian travel industry

UX Designer 2 — Payments at MakeMyTrip, Jan 2021 - Jan 2023 · 2 yrs 1 mo, Bengaluru, Owned end-to-end Payments UX for Goibibo across mobile and desktop. - Redesigned core checkout flow, improving drop-off at payment selection - Worked closely with stakeholders to prevent payment failure and improve error recovery - Started contributing to MMT payments

UX Designer — Career Platforms at Info Edge India Ltd, Jan 2020 - Sep 2020 · 9 mos, Noida, - Designed features for Naukri's job seeker and recruiter products. - Designed a training platform for Delivery Agents during COVID lockdown. (App: Joh Hai)

UX Design Intern — Dating & Matrimony at Info Edge India Ltd, Jun 2019 - Jan 2020 · 8 mos, Noida Area, India

Associate Designer — Human Resource Intelligence at Searce Inc, Jul 2015 - Jun 2017 · 2 yrs, Pune/Pimpri-Chinchwad Area, - Designed internal HR tools focused on data visualisation and workforce analytics - Worked on interfaces that translated complex HR data into actionable dashboards for decision makers

Education

Masters in Design, Interaction Design, National Institute of Design

Bachelor's degree, Computer Engineering, Birla Vishvakarma Mahavidyalaya