Headline

Technical Lead @ Cisco || CCDE || CCIE || Humble in nature || Continues Learner

About

For me, networking engineering is about human connections, not just packets and protocols. As a High Touch Engineering Technical Leader at Cisco, I spend my days resolving complex outages and driving root-cause analysis, bridging the gap between massive-scale architecture and the innovation that defines our future. Whether navigating large-scale networks or architecting AI-ready data centers, I focus on delivering reliability and clarity. My 15-year career has been a journey of continuous evolution. Curiosity is a competitive advantage, driving me to earn my Master’s in Networks Technology and Management alongside three Cisco expert-level certifications. This path instilled in me real grit and a broader perspective, allowing me to see the "big picture" of how technology impacts the business. Combined with my structured problem-solving approach. Outside the office, I am a lifelong learner, currently obsessed with the frontiers of AI infrastructure and networking. When I’m not diving into technical investigations or presenting at industry conferences, I value staying grounded through quality time with my family. I believe great leadership starts with being a committed student, always looking for the next complex challenge to solve and learn.

Location

Bengaluru

AI stack

claude code

claude

codex

gemini

Work experience

High Touch Engineering Technical Leader at Cisco, Jul 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, As a High Touch Engineer in the Expert Care Team at a leading US-based enterprise network, I oversee operational support across the LAN, WAN, DC, DMZ, CORE Backbone, and internet edge networks. My role involves taking ownership of high-priority issues, facilitating escalations, and serving as a liaison between the client and Cisco support. I am responsible for conducting Root-Cause Analysis, preparing detailed documentation with recommended corrections, and identifying potential future risks. Additionally, I deliver proactive recommendations based on high-severity service requests and defect trending, ensuring efficient network problem resolution and software referral assistance as per contractual agreements. Collaborating closely with TAC and Technology BU, I facilitate issue reproduction and provide tailored TOI sessions to enhance support effectiveness."

Senior Technical Support Engineer at Juniper Networks, Jul 2022 - Jul 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, As a Senior Technical Support Engineer in Juniper's Routing Advanced TAC L3 team, I spearheaded troubleshooting efforts for customer-reported issues. This included isolating hardware and software-related product issues, replicating customer environments, and facilitating communication between customers and engineering teams for final fixes. I took ownership of problem resolution, reproduction, and escalation, advocating for timely solutions while understanding the impact on business operations. My role involved gaining deep insights into customer networks, partnering with internal teams for focused support, and contributing to various tasks including new product development projects and knowledge base creation. I provided support for Juniper Routing platforms with the Junos operating system, demonstrating flexibility to work weekends and holidays as needed

Technical Consulting Engineer at Cisco, Feb 2020 - Jun 2022 · 2 yrs 5 mos, India, Domain: Enterprise Operations Responsibilities included • Role is targeted to support into Bank’s LAN, WAN, DC, CORE & internet edge network domains. • Role requires taking ownership of high priority and visibility issues for clients. • Taking technical escalations from clients for high impacting issues. • Jumping on Bridge lines and troubleshooting where deep dive to issues and technical assistance is required • Understanding the customer requirement and coming up with immediate break-fix action plans. • Providing process/technical training to lower Tier engineers. • Reviewing and Implementing various network changes submitted in the bank’s environment. • Work with Cisco internal Teams to identify existing defects in customer's environment and fix those by working with TAC, Focal engineers and Technology BU. • Using various non-cisco supporting tools to support the bank’s operations. • Tools- Remedy, HPNA, SevOne, Wireshark, CMSP, Coral, Splunk, net scout , • Work to support on multiple operating systems IOS, IOS-XR, IOS-XE, Arista EOS • Palo alto Cloudgenix SD-Wan infrastructure support. • Fortinet SaSe work from home infrastructure support. • MAS VPN infrastructure support, on cisco firepowers • Latest protocols Segmenting Routing(SR-MPLS) , BGP EVPN, MP-BGP • Support on other R&S protocols – ISIS, OSPF, BGP, MPLS, Multicast, Qos,IP-Sec

Network Consulting Engineer at Cisco, Nov 2018 - Feb 2020 · 1 yr 4 mos, Gurugram, Haryana, India, Domain: Plan, design, implementation, migrations in MPBN enterprise & Service Provider domain. Responsibilities included • Plan, Design and Implementation of new solutions in the customer network. • Configuration and Management of all the devices as per the UMMT (Unified MPLS Mobile Transport) architecture which includes the devices like ASR 9000 series (IOS XR) NCS 55A2, ASR 903 and 920. • Worked on IP Routing Protocols ISIS, OSPF, BGP, MP-BGP and MPLS. • Configurations and Troubleshooting of MPLS L3 VPN, L2 VPN, BFD for Fast Convergence. • Configurations and Troubleshooting MPLS NNI connectivity issues with inter-AS Option A, B and C. • Managed and controlled the escalations functional one as well as operational from customer-facing and other entities. • Existing network design improvement support with solution designing and validation and providing customer documents for solution (HLD, LLD, MOP, NIP). • Lead to Bharti MPLS network Service Provider domain implementation & migrations of LDOS devices. • Worked on Migration Planning & execution of 7600 to ASR9k. • Responsible for IOS Upgradation, MOP preparation, Config Generation, Integration, Hardware AT & Software AT of various CISCO devices implementation. • Network Automation, closely work with developers and readiness of config for automation. • Network Automation, giving inputs to developers from the network for automating the process of migration & build activities. • IOS-XR, IOS-XE, NX-OS up gradation of all kinds of routers. • Coordinating and assisting Cisco TAC (Technical Assistance Centre) in case of any telecom hardware or software bugs/failure related issues and timely resolution of same. • Single Point of technical queries contact for L1-L2 technical teams of partners who are deploying devices in field. • Build strong and positive relationships with clients at various levels.

Network Engineer at InfinityLabsIndia, Jul 2016 - Oct 2018 · 2 yrs 4 mos, Gurugram, Haryana, India, Worked for Cisco systems on rolls of InfinityLabsIndia. Worked on multiple implementations & migration projects for Bharti Airtel MPLS, MPBN & Packet core network. Domain: Plan, design, implementation & migrations (Airtel Bharti) Responsibilities included • Responsible for Network Designing, Implementation and Handover of CISCO devices to customer Operations. • Lead as a consulting engineer for Bharti MPBN network implementation & migrations. • Responsible to Design & Maintain the network LLD for Bharti MPBN network implementations. • Worked on Migration Planning & execution of 7600 to ASR9k.

Network Engineer at Conexxion Tech Pte Ltd, Oct 2014 - May 2016 · 1 yr 8 mos, Shimla, Himachal Pradesh, India, Worked for Cisco Systems on rolls of Conexxiontech. Cisco lead network engineer for Reliance Jio Himachal Pradesh circle.

Education

M.sc. Network Technology & Management, Computer Systems Networking and Telecommunications, Amity University Gurugram

B.SC., IT, Punjab technical university