---
title: "Kapil K - Senior Manager in Greater Bengaluru Area | Tal"
description: "Meet Kapil K, Senior Manager | Telecom BSS / OSS Expert | AI Product Leader (Agentic AI, GenAI, LLMs) | eCommerce AI Studio Innovator | Cloud & SaaS/PaaS Platforms based in Greater Bengaluru Area. AI stack includes claude code and codex."
image: "https://tal.club/meet/kapil-k/share-image"
---

# Kapil K on Tal

## Headline

Senior Manager \| Telecom BSS / OSS Expert \| AI Product Leader \(Agentic AI, GenAI, LLMs\) \| eCommerce AI Studio Innovator \| Cloud & SaaS/PaaS Platforms

## About

Senior Manager and system architect with over a decade experience in Technology field with proven success in technical and management areas\. Focused and seasoned Engineering Manager with a strong track record of cost\-effective engineering project completion\. Leading the charge in 5G cloud\-native advancements, my role at Oracle centers around managing key telecom projects that are pivotal to the industry's evolution\. With a focus on infrastructure development and mastery in Cloud, Database and Unix, our team is pioneering solutions that empower Tier\-1 telecom giants globally\. At Citrusmint previously, my contributions as a Director were instrumental in rolling out a cutting\-edge, cloud\-enabled retail and travel platform\. These endeavors have sharpened my strategic acumen, ensuring that our innovations are not only at the forefront of technology but also deliver tangible value and outstanding customer experiences\. At BT, As a engineering lead of Openreach, BT technology and BT group of business, I successfully managed 100\+ engineers \(i\.e\. > 3 million USD projects\) and completed several mission\-critical projects due to my core strengths in OSS and BSS on the BT cloud\.

## Location

Greater Bengaluru Area

## AI stack

claude code

codex

## Work experience

Senior Manager at Oracle, Jan 2023 \- Oct 2025 · 2 yrs 10 mos, India, Product: Cloud Native Core \(OCCNE\), Continuous Development Controlling Servers \(CDCS\), Operations Services Overlay \(OSO\), Kubernetes Configurator, NextGen OC\-CNE Managing & launching large, complex projects that span software development, operational changes in Cloud native environment\. Leading the design & delivery of large / software systems across multiple teams across Oracle\. Successfully helping the Tier 1 telecom clients across USA, EU and APAC region\. Managing a team of 12\+ members and coordinating with more than 15\+ internal teams and 10\+ customers across the globe\. ● I consistently maintained delivering 35% of development stories and 75% of the overall L\-3 support work for the India development center, ensuring that we reached the 100% KPI on time among 3 development centers across the globe\. My efforts resulted in a 350% improvement in L\-3 tickets\. Oracle's history was marked by this remarkable achievement\. ● Enrolled development team into several training programs related to software development and support related activities\. Actively participated in the sprint planning, story grooming, development, and code review to process to provide s/w improvement feedbacks\. ● Completed timely follow\-ups with multiple stake holders across Oracle and presented the ongoing progress about the highly escalated issues\. ● Successfully handled 95% of internal / external customers escalations within the delegated powers by management\.

Director at Citrusmint Store & Technology, Jan 2022 \- Dec 2022 · 1 yr, India, Board\-level technology leadership, investor, and product innovation across next\-generation commerce and travel platforms\. Architected and led a multi\-cloud\-enabled, multi\-vendor retail & travel ecosystem spanning eCommerce, flight/hotel booking, taxi solutions, AI, and enterprise messaging\. ● Architected Citrusmint, an AI\-powered multi\-vendor commerce & travel platform supporting \~1,000 products, designed for 250K\+ daily visitors, \~0\.7M–1\.9M daily dynamic requests, and sub\-100 ms network latency\. ● Architected Citrusmint MailRocket, a multi\-channel Email, SMSC & WhatsApp platform for transactional and bulk messaging\. Proven at 150\+ emails/minute on a single production worker and architected for 100\+ workers / 15,000\+ emails/minute \(21\.6M\+ messages/day\)\. ● Innovated Citrusmint AI Studio, a desktop agentic AI solution for automated eCommerce catalogue generation, lifecycle management, personalization, decision\-driven workflows, and REST API integration\. Reduced \~10,000 hours of work to one week, designed to scale to 1M\+ products and save \~30,000 man\-days\. ● Engineered a managed WordPress & WooCommerce hosting platform with integrated OpenAI\-powered search and AI\-driven product discovery, supporting managed eCommerce product lifecycle operations\. ● Architected AI\-powered product discovery and recommendation using OpenAI, Gemini, RAG, vector search, and contextual personalization\. ● Defined enterprise architecture across multi\-vendor commerce, flight, hotel, and taxi booking, covering catalogue, orders, payments, logistics, vendor settlement, customer engagement, and travel integrations\. ● Designed cloud\-native/multi\-cloud architecture using edge computing, load balancing, Redis, distributed processing, and cache\-aware rendering for performance, scalability, and resilience\. ● Led system design, IT vendor management, platform integrations, production deployments, infrastructure migration, and operational continuity\.

Software Engineering Manager at BT, Aug 2018 \- Dec 2021 · 3 yrs 5 mos, India, Product: Atlantis Budget: \~3M USD, Revenue: \~7B EUR Team Size: 30\-FTE, 150\+ Sub\-Cons Vendors: Netcracker, Tech\-M, TCS, Accenture, Cisco, Juniper, Citrix, Oracle Development 1\. Designed, Developed, and Delivered, Rating and Billing System upgrade project from version 8\.1 to 9\.8 to meet the new business needs\. 2\. Designed, Developed, and Delivered, Rating and Billing system upgrade project from OEL 6\.8 to OEL7\.5 to avoid the Ofcom penalties of up to 1B EUR on BT Group and Openreach\. 3\. Designed, Developed, and Delivered, billing system User Roles and privileges change as per the BT group policy change\. 4\. Citrix \- Designed, Developed and Delivered Rating and Billing system UI migration from Window07 to Window16 environment along with infrastructure changes to avoid the ofcom penalties of up to 100M EUR\. 5\. Delivered Rating and Billing system upgrade from Oracle Java 1\.6 to 1\.7 to support the next generation encryption and decryption methodologies, i\.e\. AES & SHA 256\. 6\. Delivered Rating and Billing system certification and migration from Open JDK 1\.8 to 1\.11 at OEL7\.5 OS level and successfully managed to cut down the Oracle Java licensing cost up to 200k EUR\. 7\. Successfully migrated 100\+ s/w components from Crontab to Control M, Achieved the Active\-Active setup for billing system custom software\. Support 1\. Improved Billing system data center hardware and software, and BT internal network, to support 80M subscribers billing on monthly basis\. Successfully reduced the billing time from 21 hours to 6 hours\. Improved the system efficiency by 30\+ %\. Increased the Openreach revenue approximately by 50M EUR / year\. 2\. Successfully executed the testing of fallback of Billing systems, and disaster recovery sites on a quarterly basis as part of the organization initiative process\. 3\. Successfully executed IP360, Oracle DB Security, CCM, and Penetration test patching on quarterly intervals on more than 500\+ systems across BT and Openreach\. Fixed more than 5000\+ vulnerabilities\.

Technical Lead at Netcracker Technology, Apr 2017 \- Jul 2018 · 1 yr 4 mos, India, Product: Geneva Rating and Billing System, Netcracker Mediation System Technology: C/C\+\+, Oracle 19C, Unix shell script and Linux  Developed, DB data and Application log obfuscation software to ensure customer\-sensitive data is hidden from Non\-UK support teams for Virgin Media operator\.  Designed and developed the Rating and Billing functional changes/configurations of RBM products for T\-Mobile Croatia for GSM domain\.  Designed, and developed the credit controlling process for Ooredoo Qatar i\.e\. GSM domain\.  Developed Bill post processer change for Verizon USA i\.e\. GSM domain\.  Designed mediation system functional changes/configurations for RCN\-USA\.  Developed Bill data writer custom changes for BT plus Net – UK\.

System Specialist at Tecnotree Corporation, Apr 2012 \- Mar 2017 · 5 yrs, India, Telecom Convergent Rating & Billing system, Interconnect Rating & Billing System, and Roaming Rating & Billing System \(Telecom domain\) Technology: C/C\+\+, Oracle 19C, Unix shell script, Java, Crystal reports, ASN\.1, Rabbit\-MQ and Linux OS\. Expert in diameter protocol\.  Developed Rating and Billing engine core and custom changes for 23 telecommunication operators across globe i\.e\. MTN Group, B\-Mobile, Malawi Telecom, Netone\.  Mentoring junior member into Technical as well as into Telecom domain  Achievements: Received awards from Tecnotree management\.

## Education

Others, Entrepreneurship Essentials, Harvard Business School Online

BE, Computer Science / Information Science, B\. M\. S\. College of Engineering

[View the original profile](https://tal.club/meet/kapil-k)

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