Headline

Technical Program Manager | Mobile & Platform Engineering with Scaled Agile | ex-Amazon, upGrad | Driving $50M GMV Across SEA markets for RedBus

About

Technical Program Manager with 10+ years driving large-scale mobile and platform programs across redBus, upGrad, and Amazon. I turn ambiguous technical strategy into predictable delivery and measurable business outcomes. At redBus, I'm the single-threaded TPM for the SG/MY business — $65–85M GMV, 25+ engineers across 5 squads spanning Android, iOS, web, platform, QA, and analytics. Selected impact: → Lifted sprint commit accuracy from 65% to 90% across 5 squads; authored the monthly reviews read by CEO/CTO leadership. → Drove the mobile UI revamp to 99.7% crash-free sessions and a Jetpack Compose + MVI library (~40% less design/dev effort) — showcased at Google I/O. → Led KMP architecture for Things To Do Malaysia and an INP-focused Core Web Vitals program (7% SEA sales uplift); launched redBus Cambodia in 7 months, contributing to 20% YoY GMV growth. → Built a Gemini-powered internal tool used by 20+ engineers for grooming, HLD drafts, and test-case generation. Earlier: ran 4 Scrum teams against a ~$200M target at upGrad (35% velocity lift); grew from seller ops into program management at Amazon, owning escalation programs reviewed by SVP/VP leadership. Focused on delivery predictability, strong engineering partnerships, and AI-assisted execution. Open to connecting with TPMs and engineering leaders.

Location

Bengaluru

AI stack

claude

notebooklm

notion

Gamma

Google ADK

Napkin AI

Work experience

Technical Program Manager at redBus, May 2023 - Present · 3 yrs 6 mos, Bengaluru, Karnataka, India, Directing enterprise-wide technical program governance, including risk management, release planning, and cross-portfolio prioritization.

Program Manager II (Tech & Product) at upGrad, Dec 2021 - Apr 2023 · 1 yr 5 mos, Bangalore Urban, Karnataka, India, Managing agile engineering SDLC projects across Learning Experience & Technology domain. PFB the highlighted deliveries:- Collaborated in the product design deliveries which was a part of the tech architecture revamp of upGrad’s Homepage and created responsive pages for desktop and mobile platforms. This has led to ~50% increase in page speed and enhanced efficiency as no separate effort is required for mobile and desktop UI development. Project managed between Product & Engineering pertaining to Deadline Extension Feature on Web and App: which enable learners to raise and cancel extension requests, know their available extension balance and penalty for delayed submissions on Learn platform. Expected impact is reduction of extension support tickets (2400/month) by 90% Project managed in an agile process through 3rd party integration where we have successfully deployed the Budd-E chatbot (powered by Yellow Messenger) on the Learn Platform for selected cohorts. This bot will be an extension of Upgrad's Student Support Team in enhancing learners' experience on Upgrad's Learn Platform.

Manager Product Content and Design at upGrad, Sep 2021 - Dec 2021 · 4 mos, Bengaluru, Karnataka, India, Led a team of twelve talented designers and product content specialists to led end to end project delivery of launching University partnered programs on Upgrad B2C website for Domestic/APAC/North America/EMEA/Study Abroad.

Program Manager at Amazon, Nov 2019 - Sep 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, The Executive Selling Partner Relations (ESPR) Program Manager takes ownership to lead process/policy improvements for eliminating Selling Partner pain-points through inputs from escalations (E.g. Executive, Legal, PR escalations). Using data collected from escalations, ESPR PMs work directly with business owners to drive improvements which positively impact both our Selling Partners and Support Associates. ESPR Program Manager also manage time sensitive escalations directly from the executive team, including managing and coordinating the resolution of Director, VP, SVP, and CEO level escalations. Front-ended the The Voice of Seller (VOS) program from Q2'2019-Q2'2021 which supported 50% targeted identification strategies focused on high-need or priority business support and 50% being business-agnostic, which results in identification of gaps and defects between our systems or otherwise outside of other teams’ purviews. Examples of insights case studies include many user and administrative challenges in supply-chain and reimbursement related anomalies, black hole queues, and Fulfillment channels, Buyer-Seller Abuse related escalations , and Seller Support experiences. These are often undetectable through reporting and/or too complex for root-cause detection, but are captured through escalation deep dives and journey mapping. Below are the tenets of the program:- Tenets: 1. Connect Selling Partner (SP) problems to the teams empowered to fix them and recognize that team could be us. 2. Obsess over improving SP experiences; innovate ways to advocate when typical metrics are insufficient. 3. Transform defects into insights by connecting issues beyond singular events, systems, or teams. 4. Combine technology and human judgment to surface the right problems in compelling ways.

Account Manager at Amazon, 2017 - 2019 · 2 yrs, Bengaluru, Karnataka, India, The ESPR Account Manager deliverables are cited below:- Collaborate to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected. Solve ambiguous and complex Selling Partner issues that have been sent to Amazon Executives and Jeff Bezos. Create and communicate escalation summaries to executives and senior leaders for current open executive escalations. Deep dive repeat issues for individual selling partners and provide coaching and recommendations for improved success on the platform. Collaborate with development teams and business teams to solve all technical and marketplace process issues. Identify and communicate any potential risks and obstacles with current Marketplace processes, initiatives, and system issues affecting Selling Partners, providing recommendations for corrective action to business stakeholders. Assist internal business stakeholders with information and data requests related to policies, processes, and actions taken on selling accounts by running basic SQL queries for case data and Seller specific data and partnering with business teams to verify information Manage the all ESPR intake mechanisms, providing resolutions to high priority issues and ensuring required security protocols are complete to protect confidential Seller information. Lead small to medium sized projects from initiation to resolution, focused on internal business operations improvements, Selling Partner facing products/processes, and updates that impact Selling Partner Support. This includes: Tracking project progress through Playbook, ensuring timely delivery of final product. Leading discussions with all involved stakeholders to scope needed changes. Collaborating with the ESR BIE for complex data requests to influence business decisions. Communicating any changes or updates to the Account Management team and lead any needed trainings across all locations.

Senior Escalation Specialist at Amazon, 2015 - 2017 · 2 yrs, Bengaluru, Karnataka, India, The ESPR Associates is responsible for handling escalated matters that originate with the Seller/Vendor/Brand or Selling Partner. These escalations arrive through various inputs: emails sent to Jeff@, Jeff?, Amazon Executives, or escalations presented by leaders throughout the organization. Many contacts have no clear solution and require work cross-functionally throughout the organization with the appropriate teams to find a solution for the current escalation, as well as looking for long-term mechanisms to prevent future occurrences. Solving these escalated matters should lead to the opportunity to repair systemic issues and create an ongoing environment of process improvement.

Technical Accounting Management at Amazon, 2014 - 2015 · 1 yr, Hyderabad, Telangana, India, The TAM Associate acts as the primary interface between Amazon and our business partners. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform.An Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. An Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Team Leader at Deshpande Foundation, 2013 - 2014 · 1 yr, Bidar, Karnataka, India, The LEaders Accelerating Development (LEAD) Program of Deshpande Foundation, Hubballi, Karnataka fosters innovative and entrepreneurial thinking within college students by exposing them to social issues and by encouraging them to volunteer their time and effort into the community. Through workshops and events, LEADers Accelerating Development (LEAD) unleashes the leadership potential of youth so that they start proactively ideating, see problems as opportunities, create solutions and crack the algorithm of execution. LEAD was initiated to ignite the minds of young college students by giving them a taste of innova­tion and entrepreneurship. It started in 2008 with a small group of dedicated students who wanted to improve their community. Since then, it has grown into a movement where youth attempt to implement small but bold solutions to big societal problems and understand the value system needed by leaders to make a difference. By exposing youth to social issues and encouraging them to volunteer their time, LEAD raises civil awareness, instills a spirit of service in youth, and helps youth engage with their community. LEAD ignites their latent talent to come up with creative solutions. LEAD is an incubator where innovation meets implementation, knowledge meets experience, social issues meet solutions and efforts meet impact. LEAD has helped bridge the gap between an idea and its implementation and serves to accelerate development.

Education

Bachelor of Engineering, Computational Science, Visvesvaraya Technological University

10+2, Bio Science, National Gems Higher Secondary school