Kanchan . profile photo 1 on Tal

Kanchan .

experience 7

New Delhi

7+ years of work experience

iEnergizer
Jan 20267 mosPresent

Gurugram, Haryana, India

Axis Bank
Oct 20232 yrs 10 mosPresent

New Delhi, Delhi, India

Axis Bank
Oct 20232 yrs 10 mosPresent

Developed and executed sales training programs, enhancing team skill sets and product knowledge. Directed a team of 10+ sales representatives, leading to a 30% increase in overall team performance. Exceed customer service expectations by maintaining high standards of communication, resulting in a 30% increase in customer retention. Preparing MIS reports based on product for the customer, like loans, current account, FD and RD etc. Resolve customer query related to payments remittance and discount. Help customer teams by providing the details of the customer and reach out to the customer to pay for the product on time. Handling escalations mailbox and an average of 50+ calls daily, resulting in a 95% customer satisfaction rate.
Axis Bank pvt ltd
Oct 20232 yrs 10 mosPresent

India

RBL Bank
Oct 202211 mosAug 2023

Conducted detailed verifications of customer data to support high levels of BSA compliance Addressed and resolved customer issues promptly, ensuring a high standard of customer care and follow-up. Supervised and mentored a team of 5 sales associates to exceed their individual quotas by an average of 20%. Initiated a local market analysis project that informed regional sales tactics and contributed to a 40% market share increase. Resolving customer queries related to loans and banking product and guide them how they can invest their money in long run. Selling banking product like life, health and car insurance’s along with FD, RD, Demat account providing knowledge to the customer about SIP. Implemented new sales strategies that increased cross-sell of products by 40%.
Air India Sats
May 20163 yrs 11 mosMar 2020

Ensuring quality and high level of customer services Responsible for managing Service level of all customer service aspects of the Contact Centre Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team Ensure first call resolution, zero error and operational excellence Perform other department duties related to position as directed by the Head of Department. Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.

Education

College Of Vocational Studies

Bachelor of Arts - BA, Vocational studies in tourism

College Of Vocational Studies

20113 yrs2014
College Of Vocational Studies

Bachelor of Arts - BA

College Of Vocational Studies

20113 yrs2014

Join Kanchan and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Kanchan . on Tal

Headline

experience 7

About

Experienced banker with background in customer service and financial operations, Looking for a mid-career position in reputed organization. Dedicated to enhancing customer relationships through effective sales and customer interaction, backed by solid foundation in financial service delivery and compliance.

Location

New Delhi

Work experience

Senior Customer Service Executive at iEnergizer, Jan 2026 - Present · 7 mos, Gurugram, Haryana, India

Assistant Manager at Axis Bank, Oct 2023 - Present · 2 yrs 10 mos, New Delhi, Delhi, India

Assistant Sales Manager at Axis Bank, Oct 2023 - Present · 2 yrs 10 mos, Developed and executed sales training programs, enhancing team skill sets and product knowledge. Directed a team of 10+ sales representatives, leading to a 30% increase in overall team performance. Exceed customer service expectations by maintaining high standards of communication, resulting in a 30% increase in customer retention. Preparing MIS reports based on product for the customer, like loans, current account, FD and RD etc. Resolve customer query related to payments remittance and discount. Help customer teams by providing the details of the customer and reach out to the customer to pay for the product on time. Handling escalations mailbox and an average of 50+ calls daily, resulting in a 95% customer satisfaction rate.

Assistant Manager at Axis Bank pvt ltd, Oct 2023 - Present · 2 yrs 10 mos, India

Relationship Manager at RBL Bank, Oct 2022 - Aug 2023 · 11 mos, Conducted detailed verifications of customer data to support high levels of BSA compliance Addressed and resolved customer issues promptly, ensuring a high standard of customer care and follow-up. Supervised and mentored a team of 5 sales associates to exceed their individual quotas by an average of 20%. Initiated a local market analysis project that informed regional sales tactics and contributed to a 40% market share increase. Resolving customer queries related to loans and banking product and guide them how they can invest their money in long run. Selling banking product like life, health and car insurance’s along with FD, RD, Demat account providing knowledge to the customer about SIP. Implemented new sales strategies that increased cross-sell of products by 40%.

Senior Customer Service Representative at Air India Sats, May 2016 - Mar 2020 · 3 yrs 11 mos, Ensuring quality and high level of customer services Responsible for managing Service level of all customer service aspects of the Contact Centre Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team Ensure first call resolution, zero error and operational excellence Perform other department duties related to position as directed by the Head of Department. Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.

Education

Bachelor of Arts - BA, Vocational studies in tourism, College Of Vocational Studies

Bachelor of Arts - BA, College Of Vocational Studies