Headline

Fraud Analyst | Risk Operations Disputes | MBA Finance | Sutherland global services | Ex Buzzworks.

About

Risk and Fraud Operations professional with experience in transaction dispute investigation, fraud-risk assessment, chargeback operations, transaction authorization and 3-D Secure (3DS) authentication review, evidence analysis, case decisioning and operational reporting. Currently handling high-volume transaction dispute investigations at Sutherland Global Services, analyzing transaction history, authorization activity, authentication details, customer/account behavior, refund information and supporting evidence to identify potential fraud indicators and determine appropriate case outcomes. MBA Finance graduate with a B.Com in Computer Applications and a strong foundation in financial analysis, risk assessment, data analysis and operational controls. Experienced in managing 77+ cases per day while maintaining SLA, quality and documentation standards.

Location

Greater Vijayawada District

AI stack

claude code

Work experience

Fraud Analyst at Sutherland, May 2026 - Present · 7 mos, Hyderabad, Investigate and process 77+ transaction dispute cases daily while maintaining defined SLA, accuracy and quality requirements. Review transaction authorization and 3-D Secure (3DS) authentication details alongside transaction history and supporting evidence to identify potential fraud indicators. Analyze transaction history, authorization records, authentication information and customer/account history to identify inconsistencies and suspicious patterns. Evaluate case evidence against operational policies to determine outcomes, including claim acceptance, denial, write-off or escalation. Coordinate with internal teams for evidence validation, representment/reversal processes and resolution of complex disputes.

Fraud Analyst at Buzzworks Business Services Pvt. Ltd., Oct 2024 - May 2025 · 8 mos, Vijayawada, Consolidated operational datasets across 3+ internal departments into structured Excel reporting files for daily, weekly and monthly management reporting. Built Excel-based MIS reports and dashboards using Pivot Tables, VLOOKUP, SUMIFS and charts to monitor operational KPIs. Performed data validation and reconciliation checks to identify inconsistencies and reporting discrepancies.

Education

Master of Business Administration, Finance, General, JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADA (JNTUK)

Bachelor of Commerce, Computer Programming, Specific Applications, Krishna University, Machhlipattanam