Headline

Consulting - Presales Solutions & GTM at Stealth Startup

About

Powering brands to enhance social customer experience with business intelligence, process & technology and help them gain customer insights,sentiment and competitor analysis Few Accomplishments: 1. Helped a Water Purifier brand get 15 new clients in 2 months purely from competition listening 2. Helped a BFSI client generate over 100+ leads in Insurance through social listening. 3. Revamped the entire support process for a B2B SAAS company and increasing customer satisfaction. If you're a Brand Manager, Digital Marketing, Reputation Management or Customer Service and would like to improve your brand and customer experience, than let's connect!

Location

Mumbai Metropolitan Region

AI stack

codex

grok

Work experience

Consulting Role - Presales Solutions Consultant & GTM at Stealth Startup, Aug 2026 - Present · 3 mos, Mumbai, Maharashtra, India

Lead Business Solutions & Analytics at BHIVE Workspace, Feb 2025 - Jun 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India

Presales Solutions Consultant & Customer Success Manager at Simplify360, Mar 2016 - Jan 2025 · 8 yrs 11 mos, Mumbai Metropolitan Region, Simplify360 is Leading Digital Customer Experience Platform Primarily Working with leading brands across verticals like BFSI, Insurance, Media,Fashion, etc and help them with innovative solutions to enhance customer experience across different touch points. Currently enjoying dual responsibility of Presales & Customer Sucess! Key Responsibilities Presales: Working with sales team and support, prioritizing effort based on maximizing total impact on account. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm Conducting product demos (online/offline) to prospective clients and customers. Identify prospective clients in Mumbai and other surrounding markets Create Client specific sales presentations for prospective clients. Work closely with customer & customer teams (process transition, migration and delivery) and develop implementation strategies. Key Responsibilities Customer Success: Successfully helped on-board, implement, train and manage BFSI, Enterprise, E-commerce, OTT customers where the tasks revolve around understanding the CX problems, devising strategic plans and solving those business problems with a mix of previously proven and innovative solutions Helped my portfolio accounts achieve their business objectives using Simplify360 Coached customers to be product experts and train their teams on best practices so they become increasingly self-sufficient. Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Maintaining high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty. Conducting quarterly business reviews (QBRs), usage and adoption reviews, and proactively suggest solutions to common customer challenges.