Headline

Head of Sales @ CSoft AS | Driving Business Growth

About

At CSoft AS, contributed to driving sales growth and market expansion as the Head of Sales by setting strategic sales initiatives and fostering collaboration across teams. Partnered with marketing and technical teams to align sales strategies with product offerings, while mentoring the sales team to achieve performance targets. Leveraged technical expertise from past roles to deliver customer-centric solutions, ensuring we met client needs effectively. Holds an MBA from Chandigarh University, with a strong foundation in mechanical engineering. Previous experience as Technical Support Manager and Engineer at CSoft AS reflects a robust background in technical problem-solving, customer support, and CAD technologies. Committed to leveraging a blend of sales acumen and technical expertise to enable business growth and client success.

Location

Bengaluru

AI stack

claude

deepseek

gemini

Work experience

Head of Sales at CSoft AS, Apr 2025 - Present · 1 yr 6 mos, India, Promoted from Head of Technical Support to Head of Sales to lead the company’s growth initiatives. In this role, I am responsible for: Setting and executing the overall sales strategy. Managing and mentoring the sales team to achieve targets. Identifying new business opportunities and expanding into new markets. Building and maintaining strong relationships with key clients and partners. Collaborating with marketing and technical teams to align sales strategies with product offerings. Analyzing market trends and competitors to optimize sales approaches. Forecasting sales performance and reporting to senior management. Driving customer-centric solutions by leveraging technical expertise. By combining a strong technical background with a strategic sales mindset, I aim to drive sustainable revenue growth and deliver maximum value to our clients.

Technical Support Manager at CSoft AS, Nov 2024 - Apr 2025 · 6 mos, India, Technical Support Manager | CSoft India As the Technical Support Manager at CSoft, I lead a dynamic team dedicated to providing exceptional support and solutions for our clients. My role involves overseeing the technical support operations, ensuring efficient problem resolution, and driving continuous improvement in service delivery. Key Responsibilities: Team Leadership: Manage and mentor the support team to enhance performance, foster growth, and build a collaborative work environment. Customer Satisfaction: Prioritize customer satisfaction by developing and implementing strategies to improve support response times, issue resolution, and overall client experience. Technical Expertise: Provide advanced technical guidance on products such as WiseImage, PlanTracer, and AutoCAD. Ensure the team is well-equipped to handle complex technical issues. Process Optimization: Develop Standard Operating Procedures (SOPs) to streamline workflows, enhance response accuracy, and reduce resolution times. Collaboration: Partner with sales, product, and development teams to address customer feedback, influence product development, and improve service quality. Training and Development: Facilitate training sessions for both team members and clients, ensuring up-to-date knowledge on the latest software releases and best practices. In this role, I am committed to supporting our clients' success and fostering a proactive support culture, continuously adapting to meet the evolving needs of our clients and industry.

Technical Support Engineer at CSoft AS, Mar 2022 - Nov 2024 · 2 yrs 9 mos, Kolkata, West Bengal, India, "Seasoned Technical Support Specialist with a rich background in delivering top-notch assistance and training in cutting-edge CAD technologies. Renowned for providing expert training sessions on nanoCAD and WiseImage at prestigious institutions including Boeing, MES, and BHEL. Adept in single-handedly managing license servers and licenses, ensuring seamless operations for CAD software. Noteworthy achievements include crafting comprehensive technical content and compelling marketing materials to effectively communicate product features and benefits. Possess a keen eye for detail, successfully conducting extensive testing on various CAD software to guarantee optimal functionality and performance. My commitment to excellence extends beyond troubleshooting and support— I am deeply involved in the intricate aspects of license management, technical documentation, and marketing strategy. Dedicated to elevating user experiences and driving the success of CAD solutions. Let's connect and explore how my unique blend of technical expertise and training experience can contribute to your team's success."

Customer Support Specialist at CSoft Marketing Private Limited, May 2018 - Jun 2022 · 4 yrs 2 mos

Customer Support Specialist at CSoft marketing Pvt Ltd, May 2018 - Jun 2022 · 4 yrs 2 mos

support executive at CSoft Marketing Private Limited, May 2018 - Apr 2019 · 1 yr, Kolkata, West Bengal, India

Operations Specialist at Living Room Stories, Feb 2017 - Feb 2018 · 1 yr 1 mo, Kolkata, West Bengal, India

Education

Master of Business Administration - MBA, CHANDIGARH UNIVERSITY

Global Institute of Management and Technology