Headline

Operations & Case Management Specialist ⚡ SAP ISU · SAP C4C · Salesforce | 100% SLA Record | EXL Innovation Winner 2025 🏆 | Noida | Actively Seeking MNC Roles

About

🚀 Results-driven Back Office Operations Professional with 2.5+ years hands-on expertise in SAP ISU and SAP C4C, currently driving Domain Operations at EXL Service — one of India's top analytics & BPO leaders. 🏆 Proud recipient of the EXL Ideas for Innovation 2025 Award, recognizing my contribution to process improvement and operational efficiency. 💼 Core Competencies: ✔ SAP ISU | SAP C4C | Domain Ops ✔ Back Office Process Management ✔ Data Accuracy & Quality Control ✔ SLA/KPI Adherence ✔ Cross-functional Coordination 📍 Based in Noida, UP | Open to On-site | Hybrid | Remote roles across India 🎯 Actively exploring MNC opportunities in Back Office Operations, BPO/KPO, or SAP-based process roles where I can deliver value and grow. 📩 HR Professionals & Recruiters — Feel free to reach out! Let's connect.

Location

Noida

Work experience

Senior Process Associate at EXL, Oct 2023 - Present · 2 yrs 9 mos, Noida, Process Efficiency: 2.5+ years of experience in managing end-to-end Domain Operations. Accuracy: Maintained high-quality standards and met all TAT (Turnaround Time) requirements consistently. Problem Solving: Identified process gaps and suggested improvements to streamline daily tasks. Tools: Proficient in MS Excel and operational management tools. SAP ISU, SAP C4C

Education

Bachelor of Computer Applications, Computer Science, Dr. Bhimrao Ambedkar University (DBRAU), Agra

Intermediate, Science & maths, Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)