---
title: "Kamal Yadav - Senior Customer Service Associate in Greater Delhi Area | Tal"
description: "Meet Kamal Yadav, Digital Marketing Specialist | SEO | Google Ads | Meta Ads | Analytics | Campaign Optimization | Building Expertise in Performance & Growth Marketing | Social Media Marketing based in Greater Delhi Area. AI stack includes gemini, n8n, and notion."
image: "https://tal.club/meet/kamal-9/share-image"
---

# Kamal Yadav on Tal

## Headline

Digital Marketing Specialist \| SEO \| Google Ads \| Meta Ads \| Analytics \| Campaign Optimization \| Building Expertise in Performance & Growth Marketing \| Social Media Marketing

## About

Senior Customer Service Executive at NIIT \(March 2021 – Present\) with expertise in customer relationship management, query resolution, lead handling, and service excellence\. Former Operations Manager at Experience India \(Feb 2020 – Sep 2020\), managing end\-to\-end travel operations, vendor coordination, and process optimization\. Marketing & Operations Executive at Tripcultr \(Jul 2016 – Feb 2020\), handling campaign promotions, customer engagement, and travel planning operations\. 🔹 Core Competencies Digital Marketing: SEO, Social Media Marketing, Keyword Research, Email Marketing Performance Metrics Understanding: ROAS, ACoS, Campaign Optimization Analytics & Tools: Google Analytics, Search Console \(Basic\), MS Excel Content & Campaign Planning Customer Handling Problem solving Customer Lifecycle & Retention Strategy Travel Operations & Destination Knowledge Vendor Coordination & Process Management Team Coordination & Inter\-Team Communication 🔹 Professional Strengths 9\+ years of overall professional experience across Customer Service, Travel Operations, and Marketing Strong understanding of customer behavior and buying psychology Data\-driven approach with focus on improving engagement and conversions Process\-oriented professional with strong problem\-solving skills Actively upskilling in Digital Marketing and seeking opportunities in SEO / Performance / Growth Marketing roles

## Location

Greater Delhi Area

## AI stack

gemini

n8n

notion

openai

## Work experience

Senior Customer Service Associate at NIIT Limited, Mar 2022 \- Present · 4 yrs 4 mos, On\-site

Customer Service Executive at NIIT Limited, Mar 2021 \- Mar 2022 · 1 yr 1 mo, Remote

Operations Manager at Experience India, Feb 2020 \- Sep 2020 · 8 mos, Gurgaon, Haryana, India, Handling hotel booking, Tours and transfers

Marketing and Operations at tripcultr, Jul 2016 \- Feb 2020 · 3 yrs 8 mos, Mumbai Area, India, Air ticketing, VISA, hotel booking, Tours and transfers

## Education

Bachelor of Arts \- BA, Humanities/Humanistic Studies, University of delhi

Diploma, Tourism and Travel Services Marketing Operations, The Tourism School

[View the original profile](https://tal.club/meet/kamal-9)

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