Headline

Digital Marketing Specialist | SEO | Google Ads | Meta Ads | Analytics | Campaign Optimization | Building Expertise in Performance & Growth Marketing | Social Media Marketing

About

Senior Customer Service Executive at NIIT (March 2021 – Present) with expertise in customer relationship management, query resolution, lead handling, and service excellence. Former Operations Manager at Experience India (Feb 2020 – Sep 2020), managing end-to-end travel operations, vendor coordination, and process optimization. Marketing & Operations Executive at Tripcultr (Jul 2016 – Feb 2020), handling campaign promotions, customer engagement, and travel planning operations. 🔹 Core Competencies Digital Marketing: SEO, Social Media Marketing, Keyword Research, Email Marketing Performance Metrics Understanding: ROAS, ACoS, Campaign Optimization Analytics & Tools: Google Analytics, Search Console (Basic), MS Excel Content & Campaign Planning Customer Handling Problem solving Customer Lifecycle & Retention Strategy Travel Operations & Destination Knowledge Vendor Coordination & Process Management Team Coordination & Inter-Team Communication 🔹 Professional Strengths 9+ years of overall professional experience across Customer Service, Travel Operations, and Marketing Strong understanding of customer behavior and buying psychology Data-driven approach with focus on improving engagement and conversions Process-oriented professional with strong problem-solving skills Actively upskilling in Digital Marketing and seeking opportunities in SEO / Performance / Growth Marketing roles

Location

Greater Delhi Area

AI stack

gemini

n8n

notion

openai

Work experience

Senior Customer Service Associate at NIIT Limited, Mar 2022 - Present · 4 yrs 4 mos, On-site

Customer Service Executive at NIIT Limited, Mar 2021 - Mar 2022 · 1 yr 1 mo, Remote

Operations Manager at Experience India, Feb 2020 - Sep 2020 · 8 mos, Gurgaon, Haryana, India, Handling hotel booking, Tours and transfers

Marketing and Operations at tripcultr, Jul 2016 - Feb 2020 · 3 yrs 8 mos, Mumbai Area, India, Air ticketing, VISA, hotel booking, Tours and transfers

Education

Bachelor of Arts - BA, Humanities/Humanistic Studies, University of delhi

Diploma, Tourism and Travel Services Marketing Operations, The Tourism School