Headline

Customer Experience - DP World| IIM-U | Politecnico di Milano | KLU | LSS GB |

About

DP World empowers global logistics excellence through customer-centric strategies. As AGM - Customer Experience, contributions include boosting sales revenue through tailored strategies, crafting stakeholder-centric playbooks, and driving operational efficiency. Collaborative efforts ensured 100% reporting accuracy and a significant 25% revenue growth year-over-year. Academic credentials include an MBA in Global Supply Chain Management from IIM Udaipur and a Master's in Electrical and Electronics Engineering from Politecnico di Milano. Core strengths span sales strategy, process optimization, and environmental sustainability. Focus remains on delivering value, fostering collaboration, and advancing supply chain innovation.

Location

Bengaluru

AI stack

claude code

openai

ChatGPT

ChatGPT Images

Microsoft Copilot

OpenAI Playground

Work experience

AGM - Customer Experience at DP World, Jan 2025 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India

Sales Operations Manager at DP World, Dec 2022 - Jan 2025 · 2 yrs 2 mos, Mumbai Metropolitan Region, Sales Operations ● Crafted Strategy for sectors erstwhile squads in 2023 along with Leads, tracked and monitored performance improvement plans, resulting in sales team achieving performance improvement ~25% higher Revenue than previous CY ● Formulated strategy by identifying the right accounts, stakeholder management, evaluated the customers potentials and mapped their supply chain and made use cases, crafted Playbook for squads and shared across to provide support with the execution of various initiatives across the team ● Conducted reviews to identify performance gaps and provided suitable insights to address gaps and monitored the developments and reported them to management to achieve 100% reporting. ● Carried out aggregation and analysis of data received from various sources to formulate strategy for sales team ● Supported Brand marketing team for conducting events for ICC and IPL across the organisation/BUs ● Acted as ambassador for DP World and facilitated customers in ICC World Cup 2023 and hosted ~1000+ customers across 10+ Cities, 300+ BCOs

Incharge-New systems, Process, vendor development at Jain Irrigation Systems Ltd., May 2021 - Dec 2022 · 1 yr 8 mos, Jalgaon, Maharashtra, India, ● Responsible for Sourcing new Logistics service providers, forming contracts, payments, and reconciliation with respect to their locations and saved around INR 5.5 million in FY 2021-22 source to pay process. ● Crafted Green logistics projects and minimized CO2 emissions which helped achieve High impact score of 8.0 in SDG ratings. ● Identifying the gaps in supply chain operations and minimizing them, successfully reduced TAT (order to invoice) from 480 min to 405 min in the span of 40 days and further reduced to 395 minutes in total using Value Engineering cost optimization ● Redesigning the warehouse by FAST method, Planning the warehouse with respect to inventory levels, implemented FSN analysis sorting the unorganised warehouse, this raises throughput of the warehouse operation by 15% and reduced fuel consumption. ● Handing Day to Day operations of warehouse and improved picking and receiving accuracy by 2% and managed 1000+ SKUs and maintained MIS accordingly, introduced ECO friendly vehicles

Management Intern at DP World, Nov 2020 - Mar 2021 · 5 mos, Mumbai, Maharashtra, India, Sales Management Process using CRM and Better Sales Forecasting As part of this project, Understanding the specific and macro factors that should be used to drive sales forecasting Using Microsoft Dynamics as CRM system Research on available software tools that does better forecasting for EXIM business. How does various shipping lines does the forecasting currently ? top down and bottom up approach forecasting

Supply Chain Associate at sandor specality diagnotics pvt ltd, Jul 2018 - Mar 2020 · 1 yr 9 mos, Greater Hyderabad Area, ● Accountable for stock worth INR 1.5 Cr and 900 consumables SKU and 150 assets SKU. Introduced daily updating of inventory on SAP B1, resulting in clear inventory levels for reordering and valuation of goods available. ● Implemented digitisation of procure to pay cycle in SAP B1, by periodically resolving program-related issues with corrective measures to improve program process. ● Key Account Associate and POC for 6 hospitals, supported them for smooth movement of process from required material arrangement to lab report submission and ensured punctuality of payment cycle

Project Engineer at VOLTA IMPEX PVT. LTD. - India, Oct 2016 - Jul 2018 · 1 yr 10 mos, Greater Hyderabad Area, ● Physically assessed 100+ suppliers to detect counterfeit products from dealers, saving rejections from the customers worth~$100,000 annually ● Carried out project budgeting by “Zero based costing” for electrical components thus giving the best quotation to customers which in turn won ~45 projects worth $600k in span of 20 months ● Coordinating with multiple stakeholders to estimate cost by bottom-up approach, helped the organization in securing five competitive bids worth $1 million ● Ensured the seamless movement of inbound & outbound goods through arrangements of necessary services and coordinating with involved stakeholders

Education

Master of Business Administration - MBA, GSCM, IIM Udaipur MBA - GSCM

Master's degree, Electrical and Electronics Engineering, Politecnico di Milano