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Kalva Bhanuprasad

L1 Technical Support | Production Support Engineer | Linux | AWS | Kubernetes | Grafana | Kibana | PostgreSQL | API Troubleshooting | ITIL | 24*7 Support .

Bengaluru

1+ year of work experience

Zepto
Apr 20251 yr 3 mosPresent

Bengaluru

I work in the Digital Payments team where I handle daily online transactions and make sure payments are processed smoothly. I monitor payments like UPI, cards, and wallets, and fix issues such as failed transactions, pending payments, refunds, and duplicate charges. I check logs, validate APIs, and work with my team to quickly solve problems and improve the payment system for better user experience.

Education

Bharath Institute of Higher Education and Research

Bachelor of Technology - BTech, Electronics and Communications Engineering

Bharath Institute of Higher Education and Research

20214 yrs2025

Board of Intermediate Education, MPC

Narayana Junior College - India

20192 yrs2021

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Headline

L1 Technical Support | Production Support Engineer | Linux | AWS | Kubernetes | Grafana | Kibana | PostgreSQL | API Troubleshooting | ITIL | 24*7 Support .

About

I am an L1 Technical Support Engineer with hands-on experience in production support, monitoring, and troubleshooting real-time systems. I have worked on digital payment systems handling UPI, cards, wallets, and net banking transactions. My role involves monitoring system performance, analyzing logs, identifying failures, and resolving issues to ensure smooth and reliable operations. My experience includes: • Handling L1 support activities such as incident monitoring and issue resolution • Analyzing logs using tools like Grafana and Kibana • Troubleshooting API-related issues using Postman and HTTP protocols • Working with AWS services and cloud-based environments • Managing incidents and tracking tickets using Jira • Collaborating with L2/L3 teams for critical issue resolution I enjoy understanding system behavior, solving technical problems, and improving system reliability. I am focused on delivering quick resolutions, maintaining SLA compliance, and ensuring a seamless user experience. Currently, I am seeking opportunities as an L1 Technical Support / Production Support Engineer where I can contribute my skills, gain deeper industry experience, and grow in the field of cloud and support engineering.

Location

Bengaluru

Work experience

Technical Support Enginner at Zepto, Apr 2025 - Present · 1 yr 3 mos, Bengaluru, I work in the Digital Payments team where I handle daily online transactions and make sure payments are processed smoothly. I monitor payments like UPI, cards, and wallets, and fix issues such as failed transactions, pending payments, refunds, and duplicate charges. I check logs, validate APIs, and work with my team to quickly solve problems and improve the payment system for better user experience.

Education

Bachelor of Technology - BTech, Electronics and Communications Engineering, Bharath Institute of Higher Education and Research

Board of Intermediate Education, MPC, Narayana Junior College - India

Kalva Bhanuprasad - Technical Support Enginner in Bengaluru | Tal