---
title: "Kalpana . - Client Servicing in Delhi | Tal"
description: "Meet Kalpana ., BGV Operations Manager | End-to-End Background Verification | SLA & Escalation Management | 4+ Years | AuthBridgel Client Serviceing based in Delhi."
image: "https://tal.club/meet/kalpana-1/share-image"
---

# Kalpana \. on Tal

## Headline

BGV Operations Manager \| End\-to\-End Background Verification \| SLA & Escalation Management \| 4\+ Years \| AuthBridgel Client Serviceing

## About

Results\-driven Background Verification Operations professional with 4\+ years of experience managing enterprise\-level BGV operations, client servicing, and team leadership\. Currently at AuthBridge Research Services, I oversee end\-to\-end verification operations — handling SLA compliance, TAT management, client escalations, discrepancy resolution, and MIS reporting for high\-volume accounts\. I have led teams, conducted audits, and built processes that consistently deliver quality outcomes for clients across industries\. 🎯 Open to BGV Operations Manager / Senior Client Servicing roles — On\-site \(Delhi/NCR\) or Remote\. 📩 Let’s connect: Kaywork7777@gmail\.com

## Location

Delhi

## Work experience

Client Servicing at AuthBridge, Sep 2025 \- Present · 10 mos, On\-site, Identity Management,Onboarding and Verification and Business Intelligence\.

Senior Executive Quality at TraqCheck, Apr 2025 \- Aug 2025 · 5 mos, New Delhi, Delhi, India, Manage end\-to\-end client communications to ensure high satisfaction and timely resolution of queries\. • Coordinate closely with internal teams to streamline background verification processes and maintain operational accuracy\. • Handle onboarding and documentation for client accounts, ensuring compliance with SLAs and regulatory standards\. • Analyze operational data and generate reports to support performance reviews and process improvements\. • Act as a key point of contact for client escalations and drive resolution through proactive follow\-ups\. • Collaborate with cross\-functional departments to optimize workflow efficiency and service delivery\. • Contribute to training and mentoring new team members to maintain quality and consistency\.

Operation Lead at Qualification Check, Apr 2024 \- Oct 2024 · 7 mos, Haryana, India, • Led & mentored a team of customer support specialists, improving efficiency\. • Maintained high service delivery standards by enforcing company policies\. • Allocated tasks effectively, ensuring timely customer query resolution\. • Implemented process improvements for better efficiency & satisfaction\. • Designed & executed training programs for new & existing employees\.

Research Lead at Qualification Check, May 2023 \- Mar 2024 · 11 mos, Delhi, India

Senior Specialists at Qualification Check, Jan 2023 \- May 2023 · 5 mos, Delhi, India, • Managed inbound/outbound calls for employment & education verifications\. • Ensured timely follow\-ups, enhancing client experience & satisfaction\. • Created SOPs to standardize customer support processes\. • Worked with cross\-functional teams to meet deadlines efficiently\.

Internship Trainee at PRAGATI PARIVAR MARKETING PRIVATE LIMITED, Sep 2017 \- Sep 2017 · 1 mo, India, Support Daily Operations: Assist in managing daily tasks and ensuring workflow efficiency\. • Process Improvement: Identify and suggest enhancements to existing processes\. • Data Management: Maintain accurate and accessible operational data\. • Team Collaboration: Work with various departments to streamline operations\. • Project Assistance: Support project planning, execution, and monitoring\. • Reporting: Prepare operational reports and summarize key metrics\. • Customer Support: Help resolve customer inquiries and issues\. • Administrative Tasks: Handle scheduling, correspondence, and file organization\. Skills and Qualifications: • Strong organizational and multitasking skills\. • Excellent communication and interpersonal abilities\. • Proficiency in Microsoft Office Suite\. • Analytical thinking and problem\-solving skills\. • Eagerness to learn and adapt\. • Ability to work well in a team\.

## Education

Mcom, Business/Commerce, General, Indira Gandhi National Open University

Bachelor of Commerce \- BCom, Bcom, Delhi University

[View the original profile](https://tal.club/meet/kalpana-1)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/kalpana-1#person",
      "name": "Kalpana .",
      "url": "https://tal.club/meet/kalpana-1",
      "image": "https://tal.club/meet/kalpana-1/profile-photo.jpg",
      "description": "Meet Kalpana ., BGV Operations Manager | End-to-End Background Verification | SLA & Escalation Management | 4+ Years | AuthBridgel Client Serviceing based in Delhi.",
      "jobTitle": "Client Servicing",
      "worksFor": {
        "@type": "Organization",
        "name": "AuthBridge"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Client Servicing"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Delhi"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Indira Gandhi National Open University"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Delhi University"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/kalpana-1#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/kalpana-1#webpage",
      "url": "https://tal.club/meet/kalpana-1",
      "name": "Kalpana . on Tal",
      "description": "Meet Kalpana ., BGV Operations Manager | End-to-End Background Verification | SLA & Escalation Management | 4+ Years | AuthBridgel Client Serviceing based in Delhi.",
      "dateModified": "2026-07-18T17:07:34.638Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/kalpana-1#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/kalpana-1/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/kalpana-1/profile-photo.jpg",
        "caption": "Kalpana . profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```