---
title: "kale Niraj Kumar - Founder's Office in Hyderabad | Tal"
description: "Meet kale Niraj Kumar, Studied at Mahtama Gandhi Institute Of Technology based in Hyderabad. AI stack includes claude, lovable, and ChatGPT."
image: "https://tal.club/meet/kale-niraj-kumar/share-image"
---

# kale Niraj Kumar on Tal

## Headline

Studied at Mahtama Gandhi Institute Of Technology

## Location

Hyderabad

## AI stack

claude

lovable

ChatGPT

Fireflies\.ai

Gamma

Wispr Flow

## Work experience

Founder's Office at Zero Moblt, Jan 2026 \- Present · 7 mo, Hyderabad, Worked in the Founder’s Office across \*\*Strategy, Operations, Growth, User Research, Stakeholder Management, and Product/Process Improvement\*\*, taking ownership of projects from problem discovery to execution\. • Managed end\-to\-end operations across multiple campuses, coordinating with students, parents, campus teams, transport partners, and internal teams\. • Conducted on\-ground surveys and user interactions to identify transportation problems, customer needs, and operational gaps, converting insights into actionable solutions\. • Designed and implemented workflows for \*\*operations tracking, issue escalation, stakeholder coordination, customer onboarding, and process improvement\*\*\. • Led daily ExEn coordination and PMO activities, tracking progress, identifying blockers, and driving resolution across teams\. • Worked on customer onboarding and growth through direct parent/student engagement, follow\-ups, community building, campus activations, and awareness campaigns\. • Coordinated with \*\*schools, colleges, police stakeholders, transport operators, and other external partners\*\* to execute mobility initiatives and build institutional relationships\. • Contributed to the \*\*Student Mobility Program and Project 14\*\*, covering user research, stakeholder discovery, awareness, community building, onboarding, and solution development\. • Analyzed operational and customer data to identify recurring problems, understand patterns, and support business decisions\. • Explored new mobility opportunities, including \*\*corporate employee transportation and shared mobility\*\*, beyond the existing student\-focused model\. • Worked closely with founders and cross\-functional teams to understand business problems and develop practical, execution\-oriented solutions\. \*\*Key Areas:\*\* Strategy \| Business Operations \| Growth \| User Research \| Product Thinking \| Process Improvement \| Stakeholder Management \| Customer Experience

Technical Support Analyst at GENPACT, Nov 2024 \- Jul 2025 · 8 mo, Hyderabad, Provided technical support to customers by troubleshooting issues, analyzing problems, and ensuring timely resolution while maintaining a strong customer experience\. • Diagnosed and resolved technical and application\-related issues through structured troubleshooting and root\-cause analysis\. • Managed customer queries and support requests while maintaining accuracy, response quality, and resolution timelines\. • Analyzed recurring issues and identified patterns to improve troubleshooting and reduce repeated problems\. • Documented issues, resolutions, and customer interactions to maintain accurate records and support process consistency\. • Coordinated with internal teams to escalate complex issues and ensure timely resolution\. • Followed defined processes, quality standards, and SLAs while handling multiple support cases in a fast\-paced environment\. • Used data and operational insights to identify gaps and improve day\-to\-day support processes\. • Developed strong skills in \*\*problem\-solving, analytical thinking, customer communication, process adherence, and stakeholder coordination\*\*\.

IT\-INTERN at METROLABS SERVICES PVT LTD, Jan 2024 \- Mar 2024 · 3 mos, Hyderabad, Telangana, India

## Education

Bachelor of Technology \- BTech, Information Technology, Mahatma Gandhi Institute of technology

Junior inter, Mathematics, narayana junior college

[View the original profile](https://tal.club/meet/kale-niraj-kumar)

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