Headline

Machine Learning Engineer @ServiceNow | GenAI & Knowledge Graphs

About

Hi! I’m a Machine Learning Engineer with 2+ years of experience building AI features for enterprise-scale products. At ServiceNow, I work on Generative AI systems and enterprise Knowledge Graphs that enable users to query complex data using natural language and receive accurate answers. I enjoy tackling ambiguous problems, improving user experiences, and making AI systems more reliable. I’m detail-oriented, curious, and continuously looking to grow deeper in the applied AI and ML domain.

Location

Hyderabad

AI stack

claude code

gemini

github copilot

langchain

langgraph

claudecode

Work experience

Machine Learning Engineer at ServiceNow, Mar 2025 - Present · 1 yr 8 mos, Hybrid, • Built production-grade Generative AI capabilities enabling natural-language querying over enterprise Knowledge Graphs. • Improved NL-to-structured query accuracy to 90%+ across GPT, Claude, Gemini, and internal LLMs through prompt optimization and constraint-based decoding. • Increased enterprise retrieval relevance by 30% by designing intent classification and reranking strategies. • Built an automated Text-to-Cypher defect diagnostic system that reduced manual debugging from hours to minutes. • Designed scoring and reranking strategies achieving 95%+ picker accuracy across complex enterprise schemas. • Enhanced enterprise graph schemas by improving entity metadata and synonym mappings for better retrieval quality.

Associate Machine Learning Engineer at ServiceNow, Sep 2023 - Feb 2025 · 1 yr 6 mos, Hyderabad, • Developed prompt engineering strategies across multiple enterprise schemas for production NL-to-query generation. • Generated 2,000+ synthetic datasets and built automated evaluation pipelines for retrieval and intent classification. • Worked with product and business teams to integrate Knowledge Graph-based GenAI capabilities into enterprise workflows. • Debugged production AI pipelines and improved issue turnaround from days to hours.

Education

Bachelor of Technology - BTech, Information Technology, G Narayanamma Institute of Technology and Sciences

Narayana Junior College - India