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Kajol Patil

Product & Growth at Jar | Ex-D2C at Plum, ML Engineer at Stride

Bengaluru

4+ years of work experience

Jar
Jul 20262 mosPresent

1. Led product-led marketing initiatives across YouTube and Instagram, creating educational product content to drive engagement, app adoption, and transaction activity. 2. Led end-to-end product strategy for Trust & Safety initiatives, improving user retention across key transaction journeys. 3. Redesigned reactivation and recovery journeys for churned users, improving subscription reactivations and reducing repeat cancellations. 4. Built a machine learning–based churn prediction model to identify users at high risk of cancellation and enable proactive retention interventions.
Jar
Sep 202510 mosJun 2026

1. Designed and launched low-friction retention interventions, including Pause, Reduce Amount, and other flexible subscription options, to reduce cancellations and improve subscription retention. 2. Identified low-trust and high-volatility user cohorts and introduced an IVR-based education journey to improve product transparency, build trust, and strengthen long-term retention. 3. Built a personalized Pause and Resume experience based on subscription age, lifecycle stage, savings behavior, and churn propensity to improve adoption and reduce cancellations.
Plum Goodness
Dec 20231 y 8 moAug 2025

Mumbai, Maharashtra, India

1. Led the end-to-end product lifecycle for Plum’s Android and iOS apps, defined a data-driven roadmap informed by customer insights, Loyalty (55% retention), Referral Engine (50% lower CAC), Search Optimization, and Cart Enhancements. 2. Reimagined customer support and post-purchase experience through AI and automation, implementing NLP-based ticket classification and auto-routing, AI-powered support and consultative-selling chatbots, stock-out forecasting, and customer feedback analysis; reduced support queries by 50%, improved NPS to 4.4, reduced resolution TAT, and increased ROAS by 30%. 3. Gained hands-on experience in pricing, profitability, and business analytics by optimizing pricing and discount strategies across Amazon, Zepto, and Blinkit, improving Net Contribution by 35%; implemented a unified real-time performance dashboard integrating business metrics and marketing spend to enable data-driven decision-making across teams. 4. Gained hands-on expertise in product analytics by leading the GA3-to-GA4 migration, designing a 42+ event analytics framework and cross-platform GTM/Firebase tagging strategy; developed automated Looker Studio dashboards using BigQuery and SQL, enabling analysis of Sales, LTV, CAC, Net Contribution, user journeys, and conversion funnels.
Stride.ai Inc
Mar 20239 mosNov 2023

Bengaluru, Karnataka, India

1. Built AI-powered NLP and document intelligence solutions for global banking, healthcare, and pharmaceutical clients, automating information extraction, semantic search, classification, translation, and multilingual processing across diverse document formats; owned end-to-end delivery and client collaboration. 2. Improved NER accuracy by 20% and reduced document processing time by 80% through rule-based optimization and advanced NLP techniques; designed scalable text/table extraction frameworks that improved processing efficiency by 60%, with translation and entity recognition models achieving BLEU 40 and ~86% accuracy.
Veritas Technologies LLC
Aug 20227 mosFeb 2023

Pune District, Maharashtra, India

Resolved complex software issues for APAC clients across Veritas MSDP Cloud and NetBackup Appliances by analyzing logs, debug outputs, and Linux scripts; collaborated with engineering and product teams on upgrades and troubleshooting to drive root-cause resolution and permanent fixes.
Cognizant
Mar 20223 mosMay 2022

Pune District, Maharashtra, India

Completed hands-on training in Python, automation, Agile/Scrum, and software development through coding assignments, real-world projects, code reviews, and sprint-based delivery.

Kajol’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
elevenlabs
elevenlabs
gemini
gemini
hedra
hedra

Education

GrowthX®

AI Immersion Fellowship Program, Artificial Intelligence

GrowthX®

20262026
Bharati Vidyapeeth University College Of Engineering, Pune

Bachelor of Technology, Information Technology

Bharati Vidyapeeth University College Of Engineering, Pune

20184 yrs2022

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Headline

Product & Growth at Jar | Ex-D2C at Plum, ML Engineer at Stride

About

I build products. I solve messy problems. I ask a lot of “why?” I work at the intersection of Product, Growth, Data & AI, turning customer behaviour and ambiguous problems into products and strategies that move numbers. From ML and enterprise tech to product strategy, retention and analytics, I’ve learned one thing: Building something people use is good. Building something they come back to is better. Building something humanity needs is outstanding. And building something humans didn’t know they needed, and making a business out of it, is smart. Curious by default. Data-driven when it matters. A Product Manager by profession, a people’s Product Manager by nature. Always looking for the next interesting problem to solve.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

elevenlabs

gemini

hedra

Work experience

Growth Product Manager at Jar, Jul 2026 - Present · 2 mos, 1. Led product-led marketing initiatives across YouTube and Instagram, creating educational product content to drive engagement, app adoption, and transaction activity. 2. Led end-to-end product strategy for Trust & Safety initiatives, improving user retention across key transaction journeys. 3. Redesigned reactivation and recovery journeys for churned users, improving subscription reactivations and reducing repeat cancellations. 4. Built a machine learning–based churn prediction model to identify users at high risk of cancellation and enable proactive retention interventions.

Associate Product Manager-2 at Jar, Sep 2025 - Jun 2026 · 10 mos, 1. Designed and launched low-friction retention interventions, including Pause, Reduce Amount, and other flexible subscription options, to reduce cancellations and improve subscription retention. 2. Identified low-trust and high-volatility user cohorts and introduced an IVR-based education journey to improve product transparency, build trust, and strengthen long-term retention. 3. Built a personalized Pause and Resume experience based on subscription age, lifecycle stage, savings behavior, and churn propensity to improve adoption and reduce cancellations.

Associate Product Manager at Plum Goodness, Dec 2023 - Aug 2025 · 1 y 8 mo, Mumbai, Maharashtra, India, 1. Led the end-to-end product lifecycle for Plum’s Android and iOS apps, defined a data-driven roadmap informed by customer insights, Loyalty (55% retention), Referral Engine (50% lower CAC), Search Optimization, and Cart Enhancements. 2. Reimagined customer support and post-purchase experience through AI and automation, implementing NLP-based ticket classification and auto-routing, AI-powered support and consultative-selling chatbots, stock-out forecasting, and customer feedback analysis; reduced support queries by 50%, improved NPS to 4.4, reduced resolution TAT, and increased ROAS by 30%. 3. Gained hands-on experience in pricing, profitability, and business analytics by optimizing pricing and discount strategies across Amazon, Zepto, and Blinkit, improving Net Contribution by 35%; implemented a unified real-time performance dashboard integrating business metrics and marketing spend to enable data-driven decision-making across teams. 4. Gained hands-on expertise in product analytics by leading the GA3-to-GA4 migration, designing a 42+ event analytics framework and cross-platform GTM/Firebase tagging strategy; developed automated Looker Studio dashboards using BigQuery and SQL, enabling analysis of Sales, LTV, CAC, Net Contribution, user journeys, and conversion funnels.

Machine Learning Engineer-I at Stride.ai Inc, Mar 2023 - Nov 2023 · 9 mos, Bengaluru, Karnataka, India, 1. Built AI-powered NLP and document intelligence solutions for global banking, healthcare, and pharmaceutical clients, automating information extraction, semantic search, classification, translation, and multilingual processing across diverse document formats; owned end-to-end delivery and client collaboration. 2. Improved NER accuracy by 20% and reduced document processing time by 80% through rule-based optimization and advanced NLP techniques; designed scalable text/table extraction frameworks that improved processing efficiency by 60%, with translation and entity recognition models achieving BLEU 40 and ~86% accuracy.

Technical Analyst at Veritas Technologies LLC, Aug 2022 - Feb 2023 · 7 mos, Pune District, Maharashtra, India, Resolved complex software issues for APAC clients across Veritas MSDP Cloud and NetBackup Appliances by analyzing logs, debug outputs, and Linux scripts; collaborated with engineering and product teams on upgrades and troubleshooting to drive root-cause resolution and permanent fixes.

Software Engineer at Cognizant, Mar 2022 - May 2022 · 3 mos, Pune District, Maharashtra, India, Completed hands-on training in Python, automation, Agile/Scrum, and software development through coding assignments, real-world projects, code reviews, and sprint-based delivery.

Education

AI Immersion Fellowship Program, Artificial Intelligence, GrowthX®

Bachelor of Technology, Information Technology, Bharati Vidyapeeth University College Of Engineering, Pune