Kajal Vishwakarma profile photo 1 on Tal

Kajal Vishwakarma

Service Management Specialist | Project Management Officer | Expert in Incident & Change Management, Service Delivery Optimization

Noida

7+ years of work experience

HCL Technologies Ltd
Sep 20215 yrs 3 mosPresent

Noida, Uttar Pradesh, India · Hybrid

Analytical and detail-oriented professional with experience supporting, planning and coordination daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordination tasks, projects and processes in support for effective business operations, Prove track records of accurately maintaining detailed records, generations of reports, coordinating meetings, and multitasking with in fast-paced atmosphere. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organisational objectives, Outstanding interpersonal, customer service, leadership and organisational skills, thrive within detail-oriented, deadline-driven environments.
HCL Technologies Ltd
Sep 20215 yrs 3 mosPresent

Noida, Uttar Pradesh, India · Hybrid

As a Service Management Specialist, I manage incident and change management processes to ensure timely resolution of issues and smooth service transitions. By minimizing disruptions and aligning services with business needs, I drive continuous improvement in service quality and operational efficiency, while ensuring compliance with SLAs and best practices.
HCL Technologies
Sep 20215 yrs 3 mosPresent

Managed end-to-end Incident, Change, and Problem Management processes for large-scale telecom environments, ensuring service stability and business continuity. Led P1/P2 critical incident management, coordinating cross-functional technical teams to achieve faster resolution and minimize customer impact. Conducted Post-Incident Reviews (PIRs), identified root causes, and supported implementation of corrective and preventive actions. Performed risk, impact, and dependency analysis for standard, normal, emergency, and major changes to ensure governance and approval compliance. Coordinated CAB / ECAB meetings, ensuring proper documentation, rollback plans, testing evidence, and stakeholder approvals. Monitored SLA compliance and ensured alignment with ITIL best practices, contributing to improved operational efficiency and service quality.
Sep 20192 yrsAug 2021

Prayagraj, Uttar Pradesh, India

A versatile Accounts Officer with a desire to work in a diverse and challenging environment that fosters growth, development, innovation and creativity in its employees and to obtain a challenging position bringing to fore my competence to the service of all. I possess strong analytical and problem solving skills, with expertise in Accounting Software usage such as MICROSOFT DYNAMICS (GP) & QuickBooks and working industriously to achieve set targets.
20192 yrs 6 mosJun 2021

Supported PMO governance across multiple telecom projects, ensuring visibility, control, and compliance. Tracked project schedules, milestones, deliverables, and dependencies, proactively highlighting risks and delays. Maintained RAID logs (Risks, Assumptions, Issues, Dependencies) and followed up on mitigation actions. Prepared and circulated weekly and monthly status reports, dashboards, and KPIs for leadership review. Coordinated with cross-functional teams to ensure alignment with project objectives, timelines, and standards. Supported project change requests, impact assessments, approvals, and documentation. Ensured adherence to PMO frameworks, audit requirements, and organizational standards.

Kajal’s AI Stack

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Education

University of Allahabad

Bachelor's degree, Biology, General

University of Allahabad

20172 yrs2019
University of Allahabad

Bachelor of Science

University of Allahabad

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Headline

Service Management Specialist | Project Management Officer | Expert in Incident & Change Management, Service Delivery Optimization

About

Service management professional with 6 years of experience in incident and change management, focused on delivering high-quality service, minimizing disruptions, and driving continuous improvement. Skilled in overseeing the full service lifecycle, I ensure timely incident resolution and effective change implementation to maintain operational stability and meet business goals. In addition, I bring expertise in project management, efficiently managing projects of all sizes, driving productivity, and aligning strategic objectives with execution. My strengths include leadership, stakeholder management, ITIL 4, program management, project planning, requirement analysis, and corporate communication, along with a strong track record in onboarding/offboarding and delivering results through meticulous planning and collaboration.

Location

Noida

AI stack

claude code

Work experience

Project Management Officer at HCL Technologies Ltd, Sep 2021 - Present · 5 yrs 3 mos, Noida, Uttar Pradesh, India · Hybrid, Analytical and detail-oriented professional with experience supporting, planning and coordination daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordination tasks, projects and processes in support for effective business operations, Prove track records of accurately maintaining detailed records, generations of reports, coordinating meetings, and multitasking with in fast-paced atmosphere. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organisational objectives, Outstanding interpersonal, customer service, leadership and organisational skills, thrive within detail-oriented, deadline-driven environments.

Service Management Specialist at HCL Technologies Ltd, Sep 2021 - Present · 5 yrs 3 mos, Noida, Uttar Pradesh, India · Hybrid, As a Service Management Specialist, I manage incident and change management processes to ensure timely resolution of issues and smooth service transitions. By minimizing disruptions and aligning services with business needs, I drive continuous improvement in service quality and operational efficiency, while ensuring compliance with SLAs and best practices.

Service Management Analyst at HCL Technologies, Sep 2021 - Present · 5 yrs 3 mos, Managed end-to-end Incident, Change, and Problem Management processes for large-scale telecom environments, ensuring service stability and business continuity. Led P1/P2 critical incident management, coordinating cross-functional technical teams to achieve faster resolution and minimize customer impact. Conducted Post-Incident Reviews (PIRs), identified root causes, and supported implementation of corrective and preventive actions. Performed risk, impact, and dependency analysis for standard, normal, emergency, and major changes to ensure governance and approval compliance. Coordinated CAB / ECAB meetings, ensuring proper documentation, rollback plans, testing evidence, and stakeholder approvals. Monitored SLA compliance and ensured alignment with ITIL best practices, contributing to improved operational efficiency and service quality.

Accountant at STARTRACK INTERNATIONAL LTD., Sep 2019 - Aug 2021 · 2 yrs, Prayagraj, Uttar Pradesh, India, A versatile Accounts Officer with a desire to work in a diverse and challenging environment that fosters growth, development, innovation and creativity in its employees and to obtain a challenging position bringing to fore my competence to the service of all. I possess strong analytical and problem solving skills, with expertise in Accounting Software usage such as MICROSOFT DYNAMICS (GP) & QuickBooks and working industriously to achieve set targets.

Project Management Officer at Star Track Service – Prayagraj, 2019 - Jun 2021 · 2 yrs 6 mos, Supported PMO governance across multiple telecom projects, ensuring visibility, control, and compliance. Tracked project schedules, milestones, deliverables, and dependencies, proactively highlighting risks and delays. Maintained RAID logs (Risks, Assumptions, Issues, Dependencies) and followed up on mitigation actions. Prepared and circulated weekly and monthly status reports, dashboards, and KPIs for leadership review. Coordinated with cross-functional teams to ensure alignment with project objectives, timelines, and standards. Supported project change requests, impact assessments, approvals, and documentation. Ensured adherence to PMO frameworks, audit requirements, and organizational standards.

Education

Bachelor's degree, Biology, General, University of Allahabad

Bachelor of Science, University of Allahabad