Kajal Singh

4+ years of work experience

Sep 20241 yr 9 mosPresent

New Delhi, Delhi, India

Delivered exceptional customer service by understanding customer needs, offering personalized product recommendations, and ensuring a positive in-store experience that encouraged repeat visits. • Maintained high store standards by ensuring stock availability, organizing merchandise effectively, and supporting visual merchandising efforts to enhance product visibility and overall store appeal. • Managed Point of Sale (POS) operations efficiently, including billing, processing exchanges, and handling returns with accuracy and professionalism while adhering to company policies. • Built and nurtured long-term customer relationships by engaging with clients, addressing concerns proactively, and creating a welcoming environment that fostered customer loyalty and trust.

Mar 20222 yrs 7 mosSep 2024

Delhi, India

Mar 20222 yrs 7 mosSep 2024

Warmly welcomed and checked in guests, ensuring a seamless and professional entry experience into the lounge while maintaining a high standard of hospitality. • Provided accurate and timely information regarding lounge amenities, flight schedules, and airport facilities, assisting guests with their needs to enhance overall comfort and convenience. • Ensured strict adherence to airport security protocols and safety regulations, maintaining compliance while delivering efficient and customer-focused service. • Managed customer concerns and complaints effectively by practicing active listening, demonstrating empathy, and delivering prompt resolutions to ensure a positive guest experience.