---
title: "Kajal Jariwala - Associate Relationship Manager in Bengaluru | Tal"
description: "Meet Kajal Jariwala, Relationship Manager | Customer Success Manager | Account Management | Client Onboarding | Escalation & Risk Management | 7+ Years in Fintech & Banking based in Bengaluru. AI stack includes claude."
image: "https://tal.club/meet/kajal-jariwala/share-image"
---

# Kajal Jariwala on Tal

## Headline

Relationship Manager \| Customer Success Manager \| Account Management \| Client Onboarding \| Escalation & Risk Management \| 7\+ Years in Fintech & Banking

## About

I've spent 7\+ years making sure loan operations run without a single compliance error — and I'm not exaggerating\. At MPOWER Financing, I own and grow a live portfolio of 6,000–8,000\+ international customer accounts, managing the full relationship lifecycle from KYC verification and credit risk assessment \(Nova Credit, TransUnion\) through disbursement, servicing, and repayment\. What I actually bring to the table: → Zero compliance errors across thousands of applications processed → 99% same\-day SLA, 98–99% CSAT, and a 100% quality score — sustained while resolving 100\+ customer interactions daily → Recovered payment health on 2,500\+ at\-risk accounts through proactive relationship management, not just reactive fixes → Trusted to step in for my manager, lead team check\-ins, train new hires, and partner directly with Engineering on building internal servicing tools My path started in retail banking \(IndusInd, Axis Bank process\) before I moved into fintech lending — so I understand both traditional banking compliance and the speed fintech demands\. I'm equally comfortable owning a portfolio's numbers as I am being the trusted human on the other end of a customer's most stressful moment\. I'm currently open to Relationship Manager, Customer Success, Portfolio Management, and KYC/Credit Risk roles in fintech and banking — if your team needs someone who treats "zero errors" as a floor, not a goal, let's talk\. 📩 Message me — I read every one\.

## Location

Bengaluru

## AI stack

claude

## Work experience

Associate Relationship Manager at MPOWER Financing, Dec 2022 \- Present · 4 yrs, Bengaluru, Karnataka, India, Own and grow a live portfolio of 6,000–8,000\+ international customer accounts, managing eligibility, KYC/credit risk verification \(Nova Credit, TransUnion\), decisioning, and disbursement with zero compliance errors Serve as primary relationship owner and single point of contact for 100\+ customers daily via Zendesk and WATI, sustaining 99% same\-day SLA, 98–99% CSAT, and a 100% quality score Recovered payment health across 2,500\+ at\-risk accounts by reconciling live payment data across NorthStar and Flywire Led cross\-functional projects including ACH onboarding and F1 visa follow\-ups; partnered with Engineering to build MPOWER's in\-house MSS for application processing Design individualized hardship and delinquency recovery plans, reducing default risk while preserving long\-term customer trust Mentor and train new team members and step in as acting point of contact in the manager's absence

Senior Business Development Manager at Unacademy, Feb 2021 \- Dec 2022 · 1 yr 11 mos, Bengaluru, Karnataka, India, Delivered 100% of monthly revenue target for 21 consecutive months through consultative, needs\-based selling Built trust\-based relationships with students and parents, strengthening lead\-to\-enrollment conversion

Assistant Manager at IndusInd Bank, Mar 2020 \- Feb 2021 · 1 yr, Bengaluru, Karnataka, India, Managed the full banking experience for 500\+ customers, cross\-selling loans, cards, and insurance while ensuring KYC\-compliant processing Resolved service escalations, strengthening branch\-level customer retention

Relationship Manager at Axis Bank/Teleperformance, Oct 2018 \- Feb 2020 · 1 yr 5 mos, Bangalore, Managed digital banking relationships for a portfolio of retail customers, consistently exceeding monthly sales targets

## Education

Bachelor in computer application, Computer Programming, Sinhgad Institute of Technology & Science

[View the original profile](https://tal.club/meet/kajal-jariwala)

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