Headline

Relationship Manager | Customer Success Manager | Account Management | Client Onboarding | Escalation & Risk Management | 7+ Years in Fintech & Banking

About

I've spent 7+ years making sure loan operations run without a single compliance error — and I'm not exaggerating. At MPOWER Financing, I own and grow a live portfolio of 6,000–8,000+ international customer accounts, managing the full relationship lifecycle from KYC verification and credit risk assessment (Nova Credit, TransUnion) through disbursement, servicing, and repayment. What I actually bring to the table: → Zero compliance errors across thousands of applications processed → 99% same-day SLA, 98–99% CSAT, and a 100% quality score — sustained while resolving 100+ customer interactions daily → Recovered payment health on 2,500+ at-risk accounts through proactive relationship management, not just reactive fixes → Trusted to step in for my manager, lead team check-ins, train new hires, and partner directly with Engineering on building internal servicing tools My path started in retail banking (IndusInd, Axis Bank process) before I moved into fintech lending — so I understand both traditional banking compliance and the speed fintech demands. I'm equally comfortable owning a portfolio's numbers as I am being the trusted human on the other end of a customer's most stressful moment. I'm currently open to Relationship Manager, Customer Success, Portfolio Management, and KYC/Credit Risk roles in fintech and banking — if your team needs someone who treats "zero errors" as a floor, not a goal, let's talk. 📩 Message me — I read every one.

Location

Bengaluru

AI stack

claude

Work experience

Associate Relationship Manager at MPOWER Financing, Dec 2022 - Present · 4 yrs, Bengaluru, Karnataka, India, Own and grow a live portfolio of 6,000–8,000+ international customer accounts, managing eligibility, KYC/credit risk verification (Nova Credit, TransUnion), decisioning, and disbursement with zero compliance errors Serve as primary relationship owner and single point of contact for 100+ customers daily via Zendesk and WATI, sustaining 99% same-day SLA, 98–99% CSAT, and a 100% quality score Recovered payment health across 2,500+ at-risk accounts by reconciling live payment data across NorthStar and Flywire Led cross-functional projects including ACH onboarding and F1 visa follow-ups; partnered with Engineering to build MPOWER's in-house MSS for application processing Design individualized hardship and delinquency recovery plans, reducing default risk while preserving long-term customer trust Mentor and train new team members and step in as acting point of contact in the manager's absence

Senior Business Development Manager at Unacademy, Feb 2021 - Dec 2022 · 1 yr 11 mos, Bengaluru, Karnataka, India, Delivered 100% of monthly revenue target for 21 consecutive months through consultative, needs-based selling Built trust-based relationships with students and parents, strengthening lead-to-enrollment conversion

Assistant Manager at IndusInd Bank, Mar 2020 - Feb 2021 · 1 yr, Bengaluru, Karnataka, India, Managed the full banking experience for 500+ customers, cross-selling loans, cards, and insurance while ensuring KYC-compliant processing Resolved service escalations, strengthening branch-level customer retention

Relationship Manager at Axis Bank/Teleperformance, Oct 2018 - Feb 2020 · 1 yr 5 mos, Bangalore, Managed digital banking relationships for a portfolio of retail customers, consistently exceeding monthly sales targets

Education

Bachelor in computer application, Computer Programming, Sinhgad Institute of Technology & Science